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mladen_penev's profile

231 Messages

 • 

5K Points

Wed, May 9, 2012 9:45 PM

Solved

Photoshop: CS6 Slow compared to CS5.1 with large files

PS CS6 has a lot of enhancements and great features. it launches very fast, and the control is very responsive and smooth.

although i am experiencing some speed issues with very large files. compared to CS5.1, where i don't have any of these issues.

the files are PSBs, 9000x8000px, 80+layers, RGB, 8bit

i have the same performance settings for both, cs6 and cs5
i am working on MAC PRO, 16GB ram, SSD scratch, 2TB raid, Radeon HD 5770, Snow Leopard.

the main issues i have are:

- no refresh when i move the curve on adjustment layer. the refresh comes after i let go.
- jagged pan
- extremely slow moving of layers and layer groups, even if they are with smaller dimensions (800x400pix)

again, working with files with less layers or smaller dimensions is very fast.

thanks for your help and support!
m.

Responses

14 Messages

 • 

232 Points

9 years ago

Finally had a chance to get back to this problem, installed a new HD from scratch, nothing else on the HD, installed CS6 Photoshop and had exactly the same issues as before.

Tried everything in this thread that was suggested, nothing worked, until...

Setting Cache Level to 2 fixed pretty much everything, no weird zooming behaviour or any of the glitches and beachballing that happend before.

So, looks like that can be a fix - to be honest I've never touched cacheing before on any install of Photoshop and I've been using it since version 2.5 (20 years, wow!) but there you go.

P.S. gotta agree with Sean above, the employee responses on this thread have been very poor indeed - this is an official pro-software support forum, not YouTube comments.

19 Messages

 • 

242 Points

9 years ago

I am experiencing major problems with the speed of Photoshop CS6 with larger files.

I am running it on a brand new (2 weeks old) maxed out iMac (16GB RAM off a solid state drive / 3.4 GHz Quad Core).

I work with files of between 200—700mb (layered). I purchased the new machine and CS6 as CS3 was starting to run slowly on the old iMac. Having parted with the best part of £3.5k I am back where I started!

Please can Adobe respond and let me know what is being done about this, it's driving me up the wall!

This reply was created from a merged topic originally titled
Slow Photoshop CS 6.

19 Messages

 • 

242 Points

9 years ago

I have a brand new iMac Quad Core 3.4GHz i7 / 16GB RAM / Solid State Drive running CS6. Photoshop is incredibly laggy with medium/larger files.

Having spent £3.5k to get a machine and package that would be super fast this is incredibly frustrating and just not good enough. PLEASE SORT THIS OUT ADOBE.

15.1K Messages

 • 

195.8K Points

Please read the rest of the topic. There are multiple possible problems, and multiple possible causes.
You need to identify what specifically is slow on your system, and see if it is covered by the known issues already discussed.

19 Messages

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242 Points

I have actually already spent 30 mins on the phone with an Adobe rep today trying to fix the issue with absolutely no positive results.
My problems are:

— Dragging layers is laggy
— Saving PSD's is very slow
— Saving Jpegs even is slow
— Moving files around the screen is laggy

...to be honest the whole application is unresponsive and slow. As mentioned this is on a clean, brand new maxed out iMac. Photoshop is installed on an internal SSD drive.

Nothing is slow on my system except Photoshop - all other CS6 apps are fine. What more info do you require?

Further to the comments above, I think the manner of responses from Adobe need a vast improvement.

15.1K Messages

 • 

195.8K Points

Dragging layers sounds like the layer thumbnail slowdown discussed above. Turn off layer thumbnails for the time being.

But saving files slowing down isn't something we've seen before. (and background save allows you to keep working while the files are saving)

Moving windows around the screen is just dependent on the OS and your video card driver --- you can try turning off GPU drawing, relaunching Photoshop, and see if that helps. If it doesn't, then there is something else interfering with redraw or event handling.

What manner needs improvement? We're simply trying to help users diagnose problems that seem to be specific to their systems (not widespread, and mostly not reproducible).

19 Messages

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242 Points

I have had layer thumbs turned off already to no improvement.

I think what is frustrating people is that it is seems clear that there is a fundamental problem with the application and touting specific fixes that seem to have no effect further exacerbates the frustration. Most users posting here will be experienced Photoshop users who will not be easily fobbed off.

i'm afraid none of the suggested remedies above helped.

My machine spec is:

Processor 3.4 GHz Intel Core i7
Memory 16 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 1024 MB
Software Mac OS X Lion 10.7.3 (11D2001)

15.1K Messages

 • 

195.8K Points

No, it is not clear that there is a fundamental problem. A few people are having performance problems, with quite different descriptions (despite the claim that "everything is slower", the details are different).

We've reproduced the layer thumbnail slowdown, and are testing a fix for that.
But we have been unable to reproduce the other problems listed -- and we've spent a lot of time trying.

You're not being "fobbed off" - we're trying to help you get to the bottom of the problems you are seeing on your system.

19 Messages

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242 Points

Okay, here is my Photoshop system info. I would greatly appreciate a response to this information, or if this is n't what is required please let me know what information is required and I will happily provide it:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.7.3
System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3400 MHz
Built-in memory: 16384 MB
Free memory: 923 MB
Memory available to Photoshop: 15003 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 8
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 ATI-7.18.11
OpenCL Version:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 6970M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Renderer ID: 16915205
Video Card Memory: 1006 MB
Video Rect Texture Size: 16384
Serial number: 90149706257688193167
Application folder: Tom SSD 256GB :Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Tom SSD 256GB , 233.0G, 212.5G free
Tom 1TB, 931.2G, 801.6G free
Required Plug-ins folder: Tom SSD 256GB :Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Tom SSD 256GB :Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.19243 66.492997
AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997
AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997
AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 4.0.93 66.496052
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 6.0.0.1654
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.0.5.19287 145486
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

3D Studio 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.0 (308), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0 20120315.r.428 2012/03/15:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Entropy 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
U3D 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

19 Messages

 • 

242 Points

I guess I'll check back in tomorrow for a reply. :(

15.1K Messages

 • 

195.8K Points

First thing you should do is update to MacOS 10.7.4 to pick up the video driver fixes. (not sure if they'll solve your problem, but Apple did fix a lot)

19 Messages

 • 

242 Points

Okay - will try this now. Thx

19 Messages

 • 

242 Points

I've now updated to 10.7.4 but I'm afraid this has had absolutely no effect whatsoever. Still unresponsive on all fronts even down to the mouses right click functionality - works sometimes and doesn't others.

One major thing I have noticed is that my layered file sizes are massively larger than when I was on CS3 - why is this? I have just transferred a file that is 8.24MB file size / 952MB layered on CS 6 on my new mac back to my old mac running CS3 and the size is 8.24MB file size / 206.3MB layered. There seems to be a major discrepancy. Please can you let me know on this?

15.1K Messages

 • 

195.8K Points

If a right mouse click doesn't work almost instantly - then something is interfering with events on your system. We've seen a few customers report that their web browser was causing that (and suspect flash).

Check your preferences - if you changed the tile size or cache levels, that would affect the document size in memory. (and file size has little relation to document size, due to compression)

15.1K Messages

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195.8K Points

Not until I've woken up and gotten breakfast....

1 Message

 • 

60 Points

9 years ago

As a small design agency we absolutely rely on Creative Suite for our work and principally Photoshop. Having recently invested in equipment updates and an upgrade to CS6 this is incredibly frustrating, if not potentially damaging to our business that Photoshop simply isn't working.

There is a distinct lack of effort by Adobe to tackle this problem head on. Having spoken with their customer services department there was a very vague attempt to look at the problem that essentially culminated in the sentiment that most of our users are entirely happy with speed. Rubbish!

All of the other core products in CS6 are working well. This is a specific issue with Photoshop CS6 which Adobe are struggling to respond to.

Given the cost of the software, the fact that it is essential to the majority of people who use it professionally, we'd expect a much stronger and more focused response from Adobe.

WHEN WILL THERE BE AN UPDATE TO ADDRESS THE ISSUES THAT ARE DETAILED IN THIS POST?

15.1K Messages

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195.8K Points

There can't be an update until we can reproduce the problems and find the causes. So far the only problem that is reproducible is the layer thumbnail slowdown - which has a workaround, and we're testing the fix for.

For the vast majority of users, Photoshop CS6 is working as fast or faster than CS5. But some users are experiencing slowdowns on their systems, and we've been trying to work with them to determine why their systems are showing slowdowns that other people are not seeing, and that we cannot reproduce.

Please do not assume that because you are experiencing a slowdown that all users are seeing the same thing - because they are not. You have a performance problem on your system - let's try to figure out why your system is showing this when other systems do not.

22 Messages

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316 Points

9 years ago

Dear Adobe, please stop saying these problems are 'specific to their systems and/or not widespread and mostly not reproducible'. This isn't coincidence anymore if so many people have the same problems. Do you guys really do some real testing on several types of computers? Do you guys even try to stand in our shoes (in other words understand the users) to understand the problems? There are serious issues with PS CS6 that are certainly NOT related to our systems. Easy to blame others! It's easy to say: "I don't see what you mean, I cannot reproduce the problem, so there are no problems." It could be your are lying (in other words you do know there are problems, but don't want to admit it) or you are just ignorent.

People like us are professional users, who have paid for the software and depend on the software to work properly to get work done on a daily basis.

15.1K Messages

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195.8K Points

Yes, we tested on a huge variety of systems, and had thousands of beta testers testing on an even larger variety of systems.

Just because you are experiencing a problem does not mean that everyone else is experiencing a problem. And the evidence is that most people are not experiencing performance problems -- so there is something on your system that triggers a problem, and we need to figure out what that is.

We're users of Photoshop as well - we wouldn't put up with such problems if we saw them -- but we have not seen them.

We're not blaming you in any way - we're trying to help you get to the bottom of the problem, and then see if that cause might be the same on other systems as well.

And it could be that we're telling you the truth and you really aren't helping.

34 Messages

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438 Points

9 years ago

I have turned off the thumbnails in the layer panel. Set the cache to no more than 2 and still with files in the 10000x7000 range with 100+ layers PSCS6 is slow as a turd. Moving a layer takes forever and most annoyingly the program is hardly responding. Movement of the layer has a lag of over several seconds.

Excerpts of my configuration is pasted below.

7/19/12 6:31 PM

Hardware:

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 2.93 GHz
Number Of Processors: 2
Total Number Of Cores: 12
L2 Cache (per core): 256 KB
L3 Cache (per processor): 12 MB
Memory: 48 GB
Processor Interconnect Speed: 6.4 GT/s
Boot ROM Version: MP51.007F.B03
SMC Version (system): 1.39f11
SMC Version (processor tray): 1.39f11
Serial Number (system): CK123057EUH
Serial Number (processor tray): J511601SNBH8C
Hardware UUID: 6E2528AC-C5A6-51BA-B7DA-D786DEA7A765

Software:

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0

If Adobe needs it I can deliver the full system profile. I think CS6 performance is ridiculous under the circumstances mentioned above.

Yes, I would most definitely like to have this resolved in the near future.

34 Messages

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438 Points

My Photoshop details:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.6.8
System architecture: Intel CPU Family:6, Model:44, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 2930 MHz
Built-in memory: 49152 MB
Free memory: 31060 MB
Memory available to Photoshop: 47096 MB
Memory used by Photoshop: 78 %
Image tile size: 1024K
Image cache levels: 2
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 ATI-1.6.36
OpenCL Version:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1600, right: 2560
Video Renderer ID: 16915202
Video Card Memory: 1005 MB
Video Rect Texture Size: 16384
Serial number: 92299692500239871159
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Data, 7.28T, 4.11T free
WorkRAID, 670.2G, 377.3G free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.19243 66.492997
AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997
AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997
AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 4.0.93 66.496052
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 6.0.0.1654
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.0.5.19287 145486
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

3D Studio 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.1 (354), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0 20120315.r.428 2012/03/15:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Entropy 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
U3D 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

Alien Skin Autolayer 4 Autolayer 4.0.0.112 20463 Copyright © 2011 Alien Skin Software, LLC - from the file “Alien Skin Autolayer 4.8li.plugin”
Exposure 4 Exposure 4 4.0.0.465 20520 Copyright © 2012 Alien Skin Software, LLC - from the file “Alien Skin Exposure 4 Photoshop.8bf.plugin”
FocalPoint 2 2.0.9b (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “FocalPointAutomation.plugin”
FocalPoint 2 Filter 2.0.9b (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “FocalPointFilter.plugin”
FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”
FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”
Hidden Proxy Filter NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”
Nik Selective Tool 2.103, Copyright © 2000-2012 Nik Software Inc. - from the file “SelectivePalette.plugin”
Perfect Effects 3.0.2 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Effects.plugin”
Perfect Effects Filter 3.0.2 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Effects.plugin”
Perfect Effects Smart Filter 3.0.2 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Effects.plugin”
Perfect Mask 5.1 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Mask.plugin”
Perfect Mask Filter 5.1 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Mask.plugin”
Perfect Mask Smart Filter 5.1 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Mask.plugin”
Perfect Portrait 1.1 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Portrait.plugin”
Perfect Portrait Filter 1.1 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Portrait.plugin”
Perfect Portrait Smart Filter 1.1 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “Perfect Portrait.plugin”
Perfect Resize 7.0 Professional Edition 7.0.7, Copyright © 2012 onOne Software. All rights reserved. - from the file “Automation.plugin”
Perfect Resize 7.0 Professional Edition Batch 7.0.7, Copyright © 2012 onOne Software. All rights reserved. - from the file “Batch.plugin”
Perfect Resize 7.0 Professional Edition Filter 7.0.7, Copyright © 2012 onOne Software. All rights reserved. - from the file “Filter.plugin”
Perfect Resize 7.0 Professional Edition Format 7.0.7, Copyright © 2012 onOne Software. All rights reserved. - from the file “Format.plugin”
PhotoFrame 4.6 Professional Edition 4.6.7 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Automation.plugin”
PhotoFrame 4.6 Professional Edition Batch 4.6.7 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Batch.plugin”
PhotoFrame 4.6 Professional Edition Hidden NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”
Sharpener Pro 3.0: (1) RAW Presharpener NO VERSION - from the file “SHP3RPS.plugin”
Sharpener Pro 3.0: (2) Output Sharpener NO VERSION - from the file “SHP3OS.plugin”
Plug-ins that failed to load: NONE
Flash:
onOne
Mini Bridge
Kuler
Installed TWAIN devices: NON

15.1K Messages

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195.8K Points

First thing to try: disable all those third party plugins, then see if the performance changes.
Are you running other applications at the same time as Photoshop - as an experiment, can you close the other applications and see if Photoshop's performance changes? (we had some reports of browsers causing some issues)

34 Messages

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438 Points

Chris,

The first thing I did was de-activate and uninstall third party plugins. None of this did make any difference to PS performance.

I am not going to uninstall 'all those 3rd party plugins' again, only if you have a clear indication that either Onone, AlienSkin or Nik plug-ins are known culprits. I know both Onone as well as AlienSkin are extremely keen on having their plugins run smootly on PS (Nik is a completely different story). Do you realize what an extra PITA that is? Besides, it can be the fact I am a non-native English speaker but I find that term 'disable all those third party plugins' pretty condescending. Quite a few of those 3rd party plugins are quite useful for generating my income.

The other thing I tried was running only PS nothing else. This did not make any noticeable difference in performance.

34 Messages

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438 Points

Sorry, the first thing I did was kill every other application that was running (including Bridge) and when that did not help check the Activity Monitor for unusual applications or strange memory or CPU performance. Both memory as well as CPU were hardly stressed and no other strange behaviour (besides PS being sluggish).

34 Messages

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438 Points

Allright, I got rid of the plug-ins the quick and dirty way (dragged them into a temp folder on the desktop.) Restarted the machine and PS. Had PS start as only application.

No difference whatsoever. The same file is slow as it has ever been when dragging a layer.

15.1K Messages

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195.8K Points

Yes, something was lost in translation there -- the phrase was neutral, just referring to disabling all the third party plugins (instead of disabling only some).

OK, that rules out the most obvious sources of problems.
Now we get to the non-obvious. Do you know how to sample an application using Activity Monitor? (click the process name, then use the "sample process" button at the top)
If you can sample the app while it's acting slow, that might give us some idea where the time is going. You probably don't want to post the full report here, but can you post a link to the file here, or email it to ccox (at) adobe (dot) com ? Then I'll see if I can find anything in there that indicates a problem.

34 Messages

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438 Points

I just emailed you the sample report. I hope it helps to get to the bottom of this.

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195.8K Points

OK, in that sample Photoshop is compositing the image (mostly masks). Are you using any particular kind of layer (vector shapes, pixel layers with masks, etc.) in your image?

34 Messages

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438 Points

These are mostly groeps of layers that have pixel layers in them. Most of them have 1 pixel layer with a regular mask another layer has a layer effect turned on (drop shadow). It is often a group that has typically 2 to 4 other layers in it. This file has about 80 groups (160 to 300 layers estimated).

15.1K Messages

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195.8K Points

Well, if the performance is different from CS5, then something is different about your document or settings - and we need to find out what.

Were you moving the whole document, or just a subset of layers?

And for a document that size, you may want to increase the image cache level (to 6 or so).

34 Messages

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438 Points

I am moving 1 group of layers (typically with 3 layers in it). I originally had my cache level higher (I think it was 6 or something) based on posts in this thread I dropped it to 2.

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195.8K Points

OK, I need to get a copy of that document and instructions on which group to move -- something odd is happening to cause that much change in compositing time.

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195.8K Points

The file size doesn't mean much - the document size (pixel count) and compression settings would tell us a lot more. Also, some documents can contain a lot of metadata that adds to the document saving time.
Without seeing the file to figure out why it might take a while to save - we have no way to know whether that time is normal or not.

34 Messages

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438 Points

Here is a copy of the file. It doesn't matter which group you move, they all cause a significant slowdown. You might want to turn off layer 1 first (the canvas background rendering) or it is even much worse.

http://wtrns.fr/a11OwVlSE27cSI

If others feel like it, download it as well and check it too.

15.1K Messages

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195.8K Points

With layer thumbnails disabled in CS6, the performance is a little worse for that document than in CS5: 3 FPS versus 5 FPS. I'll have to continue investigating to see why we're spending more time compositing in CS6 than in CS5. Looks like it has (at least partially) something to do with the layer styles, but that isn't the whole problem.

15.1K Messages

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195.8K Points

As an experiment: go to the view menu, and turn off the Snap item (command-shift-; ). It looks like the complexity of the layers is making "snap to layer bounds" take too long to check against all layer bounds.

231 Messages

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5K Points

i just made a test with Ray's test file. when i try to move any of the groups CS6 gets completely unusable for few seconds. i was just able to move one group with tools/panels turned off, but also without any refresh and very slow and jagged.

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195.8K Points

I'm still trying to figure out the cause of that initial pause. But please see my message above about the Snap option.

34 Messages

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438 Points

Turning snap on or off does not seem to make a difference. I reckon the idea is good but it is not what is causing the slowdown at my system.

15.1K Messages

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195.8K Points

The only big slowdown I can see while moving the layer is caused by the snap to layer option. Do make sure you have layer thumbnails turned off, as requested before.

The delay when first clicking appears to be mostly caused by Layer 1 and the pattern fill set to 1% scaling. Scaling and filling that pattern ends up taking a lot of time (more than I think it should, but it's still an extreme case). That's why turning off that layer helps a bit.

There is some delay caused by compositing all the other layers and styles, but it's only about 5% of the total. That one layer and the pattern fill accounts for 90%+ of the time when first opening the file, and when first clicking to move a layer.

231 Messages

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5K Points

9 years ago

hello chris,

i just made some tests as well on my side and created a test file which shows exactly the issues most of us here are seeing. is it possible to share this file with you and also everyone else here, so we can see if we are talking about the same problem.

the file contains a lot of gradients with masks and a lot of multiplied dots in separate groups.

the problems i am experiencing with this particular file are:

- extremely slow moving of groups of layers (test file: white dots group)
- very slow pan
- not immediate redraw when changing adjustment layer (curve, levels, H/S)

the things does improve with thumbs off, but still not usable and very slow. still getting the progress bar when moving bunch of layers (white dots group) and can not follow the movement.
i don't see any improvements turning cache levels to 2, i is getting even worse. turned back to 6 levels.

all this compared with cs5.1 on the same mac, sys info is somewhere in the beginning of the thread. moving the dots on cs5.1 is jagged but follows the movement.

here a link with the file:
https://www.sugarsync.com/pf/D046051_...

everyone else having the sam issues, feel free to download the file and test it on your side.
please give us your results here.

thanks!

19 Messages

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242 Points

Hi Laden,

I downloaded your file. I am getting laggy, jagged movement when dragging individual layers.In fact all of the issues you describe above.

Have you compared the layered file size in CS6 (5.28GB) with the size in CS5 as I noticed a discrepancy between layered file sizes in CS6 and CS3?

231 Messages

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5K Points

hi tom,

the reason for the different size shown in tne info panel is the Cache Tile Size setting in Preferencies / Performance. probably you have different cache tile size set in CS3 and CS6. try to set the same tile size and see if the doc size is equal.

231 Messages

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5K Points

tom thanks for testing the file.

can you confirm thjat you also have the same non-refreshing adjustment layer behavior. do you get instant refresh when you move a point of the the adjustment curve on top of the layers, or you get the refresh right after you leave the point?

19 Messages

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242 Points

Thanks Laden. Unfortunately there doesn't appear to be a Cache Tile setting option in CS3 in Preferences > Performance like there is on CS6.

Sorry I deleted your file after testing. I'll have another try this afternoon.

19 Messages

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242 Points

P.S. I have tried the cache tile setting with all the 4 options available but the layered file size still remains the same for each setting :(

19 Messages

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242 Points

Ignore my above comment - it did change the size - I needed to restart Photoshop to see the change. As to whether this helps or not I haven't been able to test yet.

15.1K Messages

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195.8K Points

(repeated since it went into the wrong thread the first time)

I just tried that document on MacOS 10.6.8 and Win7 Photoshop CS6 release -- moving the white dots group is identical in performance to Photoshop 12.0.4, and I never get a progress bar.

I tried with and without the app frame, with and without tabs, with and without all palettes (hiding palettes speeds it up in both versions).

With layer thumbnails on in CS6 I get about 6 FPS updates, without layer thumbnails I get about 35 FPS (12.5% zoom).

So, we need to figure out why you get a progress bar. My guess would be a third party plugin, or an event script (like the ones a certain prepress product installs without your knowledge). Try disabling all third party plugins, and check File -> Scripts -> Scripts Event Manager (it should all be off and empty).

231 Messages

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5K Points

ok, i just can't believe this. i tested the file on 3 different macs today at work. they are all different generations and all running 10.6.8 and 10.7.
and all of them are showing exactly the same slow behavior.

what system is the one you have tested?

it is maybe too much to ask, but could you make a movie of the test and share it?

i don't have any third party plug ins as you can see from my sys log. no browsers or anything running at the same time.

231 Messages

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5K Points

please everyone else on this topic, can you download and make some tests with the test file. is there someone with maxed out last generation mac pro?

15.1K Messages

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195.8K Points

Last generation MacPro for me (8/16 core, radeon 4870), and a similarly configured PC (8/16 core, off brand with mixed parts, Radeon 6870).

Me making a movie doesn't make much sense -- it looks the same in CS6 (with thumbnails turned off) as it does in CS5. You see something different from the majority of users, you have the mystery behavior that the rest of us are not seeing and nobody at Adobe can reproduce.

So there is something about your office systems that causes slowdowns and shows progress bars when none should appear.
Did you check the event scripts?

231 Messages

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5K Points

the latest generation is the one i didn't tested.
that means that CS6 is only compatible with the latest generation mac pro??
i can imagine that, it's a way to support apple. not to mention that they didn't updated the PROs for decades.

would it be possible for you to test the file on some older mac pro??

34 Messages

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438 Points

I have the latest version as well (not counting the small processor speed update that has been made last month) and have issues too.

BTW, the latest version comes with either a Radeon 5770 or 5870. If the 5870 would mean an end to my issues I will be buying it without blinking or thinking.

There is no MacPro with 16cores. The highest performance model currently available is the 3.06Ghz 12core (I have the 2.93Ghz 12core).

Maybe you are thinking of 8 cores with 16 threads?

What PC has a regular desktop mainboard (no server board) that hosts 2 processors?

231 Messages

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5K Points

and chris, also i checked the event scripts. it is turned off.

231 Messages

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5K Points

good point ray! i would like to hear an explanation too?

34 Messages

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438 Points

I just downloaded your file and tried the things you are experiencing problems with. I don't have them either. It is a large file. Moving the white dots is not going very fluidly (kind of with little hickups). Altering the saturation of the curves layers updates pretty instantaneously on my machine.

However... my machine is pretty brutal (16-core 2,93GHz with 48GB or ram, OS disk is a OZC4 256Gb disk and my work disk is a 6 disk RAID5 built of OZC3 SSD's). The only thing that I could upgrade is the graphics adapter (from the 5770 to the 5870).

I have pasted a link to the file that is causing me problems below but here it is again; http://wtrns.fr/a11OwVlSE27cSI

Nice piece of graphics BTW :)

15.1K Messages

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195.8K Points

8 cores, 16 logical processors (hyperthreaded). Most people see 16 processors in the system stats and assume that's the actual core count, so it's usually specified as 8/16.
Mine was just before the 5870 was introduced (with the 12/24 CPUs), so I have the Radeon 4870.

And I almost always use server motherboards for my PCs. (it's that or buy a second MacPro for Windows)

15.1K Messages

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195.8K Points

Hue/Sat slider changes are instantaneous - regardless of layer thumbnails.
Curves changes are about 20 FPS. I'm curious why that is slow, but suspect it has to do with the curves mouse tracking.

Still, something is very wrong if you're getting a progress bar when working with that document.

231 Messages

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5K Points

i did some precise tests with the white dots and got some surprising results!

moving "white dots" group sum up :
CS6, thumbs on, very slow jagged movement and progress bar.
CS5, thumbs on, acceptable movement slow but not jagged.

CS6, thumbs off, very responsive and fluent movement at 100% zoom or fit to screen.
CS6, thumbs off, zoomed in but not 100%, slower and slightly jagged movement but responsive.
CS5, thumbs off, faster and responsive movement as with thumbs on. (same as cs6)

why the difference between thumbs ON and OFF on CS5? shouldn't be the same speed??

somehow i can narrow it down to the thumbnail problem at the moment.
i realize now that we maybe have different issues with our systems, and also that CS6 needs a lot of resources and it's notthat universal as CS5 was.

and why adobe didn't came up first with the idea of exchanging a file with us so we can examine the issues??

231 Messages

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5K Points

and when can we expect the update with the fix? are you really working on it?

15.1K Messages

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195.8K Points

CS5 also had a slowdown due to layer thumbnails, it just wasn't as pronounced as in CS6.

I asked for files and details months ago - the first customer file I got identified the thumbnail issue. But since I can't reproduce any other issues (until Ray's), I can't give you any files that show the issue.

And I've asked repeatedly that you first turn thumbnails off in CS6 to eliminate that known problem, so we can move on to any remaining problems (like the layer snap identified in Ray's file, and the as-of-yet unidentified). If you don't eliminate the known problems, you're just wasting time and throwing off the search for as-of-yet unknown problems.

We've been working on this for months, and trying to get feedback from customers who are actually seeing the problems that we have not been able to reproduce. We really want to see these problems fixed -- but if we can't reproduce the problem, then we can't do much about it. When we ask for more information - we need that information to help identify the cause of the problem.

P.S. I've also been working with you through my vacation and one killer cold (still in progress, which is why I answered posts at 2, 5, and 9 am today).

116 Messages

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1.9K Points

Just tested with the file given (on PC workstation).

1. Photoshop CS5 took 35 seconds to open the file, Photoshop CS6 took 27.

2. It's not blazingly fast to move layers around in either version, but there's really no obvious difference for me in Photoshop CS5 vs Photoshop CS6. With the image fit to screen (12.5% zoom) I see maybe 4 or 5 updates per second while moving any of the layers around. If anything, Photoshop CS6 may be a hair more responsive. I don't think this is unreasonable performance for moving 64 megapixels around.

3. The screen updated for me in real time in both versions when I move the points on the Curves layer, after perhaps a slight initial delay on the very first movement.

4. Panning at any zoom level is just smooth, and the flick pan settles nicely.

5. Zooming from 12.5% to 100% via the right-click menu resulted in a momentary jump the first time I did it, after some animation had occurred. Subsequent zooms were smooth the whole way.

Honestly, I see no degradation whatsoever - and in fact I see some improvements in Photoshop CS6 vs. CS5 - as viewed on my PC workstation with this test image.

-Noel

19 Messages

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242 Points

9 years ago

I'm just repeating my reply here from above to ensure it gets attention:

I've now updated to 10.7.4 but I'm afraid this has had absolutely no effect whatsoever. Still unresponsive on all fronts even down to the mouses right click functionality - works sometimes and doesn't others.

One major thing I have noticed is that my layered file sizes are massively larger than when I was on CS3 - why is this? I have just transferred a file that is 8.24MB file size / 952MB layered on CS 6 on my new mac back to my old mac running CS3 and the size is 8.24MB file size / 206.3MB layered. There seems to be a major discrepancy. Please can you let me know on this?

19 Messages

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242 Points

9 years ago

Any response from Adobe on the above?

15.1K Messages

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195.8K Points

If it lags while dragging layers - make sure that layer thumbnails are turned off. We already know about the layer thumbnail problem, and are working on it.

CS3 did not have a tile size preference - it was automatic based on the RAM installed on your machine, with a plugin or registry key to allow for larger sizes on machines with a large number of processors. We made that more visible in later versions.

19 Messages

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242 Points

So my files so much larger on CS6 and i can't do anything about this?

15.1K Messages

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195.8K Points

I just tried that document on MacOS 10.6.8 and Win7 Photoshop CS6 release -- moving the white dots group is identical in performance to Photoshop 12.0.4, and I never get a progress bar.

I tried with and without the app frame, with and without tabs, with and without all palettes (hiding palettes speeds it up in both versions).

With layer thumbnails on in CS6 I get about 6 FPS updates, without layer thumbnails I get about 35 FPS (12.5% zoom).

So, we need to figure out why you get a progress bar. My guess would be a third party plugin, or an event script (like the ones a certain prepress product installs without your knowledge). Try disabling all third party plugins, and check File -> Scripts -> Scripts Event Manager (it should all be off and empty).

19 Messages

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242 Points

Further, as nothing so far has helped Photoshop run properly please can you tell me what I can do now other than return CS6 and get my money back?

15.1K Messages

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195.8K Points

As I've been saying: help us figure out what is different about your system that is causing a slowdown that other people are not seeing.

15.1K Messages

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195.8K Points

(and why did my reply about the test document go into the wrong thread - damit getsatisfaction )

19 Messages

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242 Points

9 years ago

It's just taken me 36 seconds to save a 366KB Jpeg - is this some kind of record?

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195.8K Points

You changed cache level and tile sizes between versions, and that will affect the size in memory. Also, I think I fixed a few bugs back in CS4 and CS5 were we weren't accounting for all the data in the document size.

15.1K Messages

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195.8K Points

The file size doesn't mean much - the document size (pixel count) and compression settings would tell us a lot more. Also, some documents can contain a lot of metadata that adds to the document saving time.
Without seeing the file to figure out why it might take a while to save - we have no way to know whether that time is normal or not.

1 Message

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62 Points

9 years ago

I've noticed all of the same problems as those above. Turning off thumbnails did not solve the problem. Setting GPU to "Basic" and cache levels to 2, however, DID solve my particular problem. Things have now sped back up to CS5 levels. Seems CS6 is using the GPU in new/different ways and that the default install settings may not be optional for some users. Differences in GPUs, particularly those in Windows PCs like mine with greater variety of hardware and drivers, seems to me like the mostly likely cause of the problem. This might also account for discrepancies between users.

15.1K Messages

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195.8K Points

If setting the GPU usage to basic solved the problem, then the problem is in the shader handling of your GPU or driver (basic disables the more complex shaders).

15.1K Messages

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195.8K Points

What OS version are you using? What GPU model? And did updating the drivers from the GPU maker's website help?

231 Messages

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5K Points

9 years ago

i'm still experiencing strange and slow PAN behavior.

it doesn't matter how big the file is or how many layers it has.

compared to CS5.1 the pan in CS6 is not quite responsive.
panning with zoom more than 100% while masking out an object is something i do very often. i just feel that when i move around it doesn't feel natural as in older versions. it feels like the pan tool doesn't hold the canvas strong enough and it "slips" from the hand.

turning thumbs off doesn't make any changes.

15.1K Messages

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195.8K Points

I haven't seen any problems while panning (aka the hand tool), and that would be dependent mostly on document fitting in memory, followed by the video card/GPU.

Of course, I have the super-annoying "flick panning" turned off on every system (wish it could be turned off by default or eliminated, but a product manager actually likes it).

231 Messages

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5K Points

yes, the flick panning is annoying! it is always turned off on my side too.

the hand/pan tool is not unusable or super slow, i just see a slight difference because i use it so much.

i'll try to define the slowdown better with some tests.

20 Messages

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320 Points

I was just reading through comments to see if there was any updates on the slow nudging and had to agree on the flick panning. Good old product managers! :D Does anyone actually use it?

5 Messages

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100 Points

9 years ago

I HAVE A BRAND NEW i7 WITH ALL TOP SPECS

I HAVE AN i5 WITH TOP SPECS

I ALSO HAVE AN i3 WITH OK SPECS

PHOTOSHOP CS6 WITH LARGE FILES (PROFESSIONAL ONES) RUN

E X T R E M E L Y S L O W & B U G G Y - ON ALL 3 MACHINES

PLEASE FIX, THIS IS A VERY COMMON PROBLEM FOR THOSE WHO WORK WITH LARGE FILES. MOST PEOPLE DO NOT, BUT FOR HIGH END PRO USERS - WE HAVE TAKEN THE BACK SEAT!!!

15.1K Messages

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195.8K Points

Please read the previous posts in this topic. This is not a common problem.

And you need to be a lot more specific about your document setup and operations that are slow so we can figure out what sort of slowdown you are actually experiencing, then see if we can reproduce it. And make sure you've used the known workarounds to avoid the few known problems.

Also, your CAPS LOCK key appears to be stuck.

5 Messages

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100 Points

I had already read all the posts, tried all the fixes but so far nothing works. I don't have more time to troubleshoot so my fix is CS5 - it's a night and day difference.

The symptoms are also too great to spend time explaining.. everything is just SLOW. Like turning off a simple layer, takes 10 seconds for the scene to update. When I paintbrush, there is almost a 1 second lag, makes it unusable.

I've been using photoshop since there was only 1 undo, I have never noticed any sort of decrease in performance until now.

System:

Windows 7

Intel i7 processor

GMA HD 3000 onboard video (updated driver, same problems)

I also have the same problem on an i5 desktop with windows 7, and an 8800 geforce card.

And my i3 laptop.

15.1K Messages

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195.8K Points

If updating the display is that slow, then most likely you're looking at a video driver problem. But we've also seen conflicts with Norton security, and some web browsers with some versions of Flash installed.

5 Messages

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100 Points

9 years ago

I MEAN JC, EVEN THE PAINT BRUSH LAGS LIKE CRAZY

8 Messages

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222 Points

9 years ago

Doesn't it mean something to you guys at Adobe if it all works well with cs5 but most certainly not with cs6 on the very same system - call up cs5 and it is excellent - call up cs6 and .................. !
This should give you something to work on?

15.1K Messages

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195.8K Points

Yes, and the 2 issues are related at a very low level - but they don't show up until you have a LOT of layers and certain preference settings. So they were missed in testing (and not easy to identify here because of over-generalization of the problems).

We've acknowledged the problems, and are working on them.

8 Messages

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222 Points

My problem is nothing like as serious as others - I am a photographer and my work involves very few, if any, layers - it's just that, compared to CS5, a folder of thumbnails are very slow to draw in Bridge.
I'd have thought that as you cannot duplicate the problem others are having it could be a good idea to have a site visit where you might gather all the info you need to resolve the problem?

15.1K Messages

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195.8K Points

This is the wrong topic to discuss Bridge issues -- if you have performance problems in Bridge, please create another topic.