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1 Message

 • 

180 Points

Mon, May 21, 2012 6:11 PM

Solved

Photoshop CS6: seeing random blocks of transparency on document (video driver bug)

I have just finished installing the Adobe Photoshop CS6 trial, Version 13.0 X64 Extended. Upon launching the software, I notice immediately that the canvas is acting up. Portions of the canvas display are filled with the transparency pattern, while others are filled with the white canvas I selected as a default. Upon marking the canvass in any way with the brush tool, etc, the available pixel data (even from files I chose to open as a test) is replaced with the transparency pattern. It may be worth noting that the thumbnail previews in the layers panel do update appropriately with the correct alterations based on my inputs.
As I am running the trial, I have not yet uninstalled my current CS3 Master Collection Software, could that cause a conflict? I have restarted the program in standard and 64 bit, to no avail. There is no mention of this issue in the FAQs, but hopefully it is a bug that has already been recognized. Is there a was to resolve this issue, preferably without uninstalling my CS3 software until I have decided to upgrade?
Thank you in advance for any thoughts, advice, and directives.

Responses

15.1K Messages

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195.8K Points

9 years ago

Sounds like you're seeing problems with your video card driver.
Have you updated your video card driver from the GPU maker's website recently?
And have you tried turning off GPU support in Photoshop preferences (then relaunching)?

No, each version is independent -- CS3 wouldn't cause a conflict.

What you're describing is pretty common bug in older video card drivers.

1 Message

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62 Points

Hey chris. I might have run into the same issue but am finding it difficult to resolve the issue. I have tried updating the Graphic/video driver but to no avail. You mind helping me out??

3 Messages

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82 Points

9 years ago

1.Photoshop CS6 -- images do not load in their entirety into the program
2. Reporting a problem to Adobe is a major endeavor

This reply was created from a merged topic originally titled
Images do not load correctly to CS6.

15.1K Messages

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195.8K Points

You can get help with problems here, on the user forums http://forums.adobe.com/community/pho... or through tech support calls or chats.

3 Messages

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82 Points

9 years ago

Setting Edit - Preferences - General - Performance - Advance Settings (for Graphic Processor) to either Normal or Basic seems to solve the problem. (Thanks Chris for leading me to this in your first post)

15.1K Messages

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195.8K Points

OK, that means that your video card driver has a problem - but you have a workaround for now.

Have you updated the driver from the GPU maker's website?
If you're running the latest driver, have you reported the problem to the GPU maker?

1 Message

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60 Points

F***ing thank you!

1 Message

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60 Points

Ditto Gabriel's thoughts!

3 Messages

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82 Points

9 years ago

Yes - in fact there was an new update up today and I installed it before initiating this procedure. Ia it possible that the installed video card is too weak to fully handle the task? (It is NVIDIA GeForce GT 220)

15.1K Messages

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195.8K Points

It's possible, but then the driver should tell Photoshop to disable the features.
Something isn't quite right with the driver - it says it's capable, but then it fails.

1 Message

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60 Points

Interesting. Thank you so much. I was having the same problems with Photoshop CC (NVIDIA Quadro NVS 140M/PCIe/SSE2) on Windows 7. Changed Performance to Normal and everything works now.

15.1K Messages

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195.8K Points

You probably still need to update your video card driver from NVidia. But we have had problems with the last couple of NVidia drivers, and are working with them to get the bugs fixed.

49 Messages

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1.1K Points

8 years ago

I have a similar problem with nvidia GeForce GT 330M and Chris has given the reply "video card problem".
I've installed the latest driver but problem persisting :-(
No answer from nvidia, no answer from sony, unusefull answer ( at least for me ) from adobe.

Frustrated!
Oli

1 Message

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62 Points

8 years ago

Looks like updating your drivers is the worst thing you can do. I have GeForce GT 330M and the last driver PS is working good with is 275.33 (Win7-x64) If I upgrade to a later version I get the transparency pattern.

49 Messages

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1.1K Points

8 years ago

I got a similar reply over at the nvidia forum (was it you, michael?):

"I have two machines with GeForce 330M (Dell Vostro 3700) both running Adobe CS (CS5.5 and CS6) and have the same problem. If I try to set the Drawing Mode to Advance I see transparent square(s) after I open an image. The good news is that you can install older driver (275.33-notebook-win7-winvista-64bit-international-whql) and everything will work fine but I'd say it's just a temporary patch. "

the usual adobe mantra is: "Install the latest driver, install the latest driver, install the latest driver, ..."

i'm willing to give it a try, but but how to roll back? just install the above driver? have no idea...

Oli

15.1K Messages

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195.8K Points

NVidia is working on the problem. You could try rolling back the driver (uninstall the current one, then install the older one), or you can just turn the GPU settings down to normal or basic until a new driver is ready.

49 Messages

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1.1K Points

8 years ago

good to hear that nvidia is working on the problem! than i'll wait patiently for an update. meanwhile setting the cs6 gpu setup to "normal" avoids trouble.
Oli

3 Messages

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94 Points

8 years ago

When you open photoshop in windows 7, the very first document you create/open shows some artifacts on screen, like invisible areas as you can see on the screen.
Here's a screen shot http://easycaptures.com/fs/uploaded/6...

This reply was created from a merged topic originally titled
Photoshop cs6 bug.

2 Messages

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72 Points

8 years ago

Often when opening an image in CS6 I get a large section of the image missing. Zooming in or out can remedy it but it cannot go back to the original zoom ratio without the same problem returning.
Please see pic.


This reply was created from a merged topic originally titled
Missing pixels!.

197 Messages

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4.1K Points

8 years ago

General Trouble shooting for Video card driver issues.

A: Update to the latest drivers.

Does that solve the problem?

B:
1. Open Preferences
2. Performance Panel
3. Click on Advanced Settings
4. Set mode to Basic
5. Reopen image or restart PS

Does that solve the problem?

C:
1. Open Preferences
2. Performance Panel
3. Turn OFF OGL all together.
4. Reopen image or restart PS

Does that solve the problem. If this solves the problem you now know that it is indeed a OGL/GPU driver problem. See step A.

D:
1. Unplug any additional monitors.

Does that solve the problem?

E:
1. If you have two physical cards make sure they are not different brands. We have seen issues with mixing drivers.

F:
1. On some laptops there is an option to run in low power GPU mode. For example you can run on an Intel chip when on battery to conserve power and a ATI/nVidia chip when plugged in. Sometimes the low power GPU can cause PS to not work correctly.

We do realize that sometimes new drivers can cause problems. If you run into this issue going back to the driver before the latest can solve these types of problems. In general we recommend running latest drivers.

4 Messages

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122 Points

8 years ago

Photoshop regularly show pats of an image as 'transparent' after loading, or duplicates parts. After doing an edit it's normal again.

Only happens when "Use graphics processor" is enabled (Drawing mode "advanced"). CS6 Extended, Windows 7 64bit. Nvidia Gforce GT 240.



This reply was created from a merged topic originally titled
image not complete after loading (graphic bug).

1 Message

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62 Points

8 years ago

Just installed PS-CS6.

Graphic-Card GeForce GT 220, Driver 301.42

When working in Lightroom 4.1 and like to work on a File in PS-CS6, then the Image opens after a while im PS.

The image is then not in all resolutions correctly displayed. I. E. 25%=ok, 33% ng, 50% ng, 66% ok.

WHAT IS THE REASON FOR THIS Phenomenon?

I can upload Screenshopts for you where you can see the phenomenon.

This reply was created from a merged topic originally titled
Blank Areas appear in Picture.


After installing the driver 304.79 beta, the problem has gone!

Thanks a lot for the help!

49 Messages

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1.1K Points

8 years ago

From my post above you see that I had similar problems with GeForce GT 330M and driver 301.42. I've installed the driver 304.79 beta and problems are gone!
Inside PS I set the preferences to Mode > Advanced, switched OpenCL ON and everything works well. With the 301.42 driver I had to use Mode > Basic to avoid seeing these blocks of transperancy. So far no other issues with the beta.

Oli

1 Message

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60 Points

8 years ago

Confirming that 304.79 beta resolves the problem on my GeForce GT 220 (Win 7-64). I had been running the 301.42 driver.

I had been experiencing this problem ever since installing PS CS6. Not sure if I was using any earlier driver releases than 301.42, but can confirm that the 304.79 beta resolves this problem (and I haven't noted any new issues).

Glad I saw this post!