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Adobe Photoshop Family

4 Messages

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102 Points

Tue, Jan 14, 2020 2:11 PM

Photoshop CS6: Please fix "Could not complete your request because of a problem parsing the JPEG data"

I'm trying to open a jpg file in Photoshop CS6 and it failed with error message dialog "Could not complete your request because of a problem parsing the JPEG data".

I googled the issue, it seems the issue is photoshop can't open certain jpg format file from facebook/instagram. I read that the issue had been fixed in Photoshop CC 2018. Could you provide a fix update for Photoshop CS6 too?

Responses

50 Messages

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916 Points

8 months ago

Hello Rudd. I think people have ask Adobe to fix things from the pass (old software:CS6 and below). Adobe has no interest fixing their old programs. They want users like you and me to rent their software. Sad to say that the days of owning software has died.... 

2K Messages

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35K Points

8 months ago

I don't know of any graphics software companies that provide fixes for software created  before the current version. It's not a new policy with the subscription model. If you owned CS2 and the current version was CS6, they didn't fix CS2 for you. Think about having to maintain software in perpetuity to accommodate changes in file formats, the OS, hardware conflicts, etc.  Even customer support for old software has limits.

I understand not wanting to "rent" software.  Sticking with older software, whether on a perpetual or subscription license, however, has always put the burden on you to deal with whatever comes up.

One thing you might try with the JPEG files that aren't opening in PS is to open the JPEG in your OS's basic image editor (such as Preview on Mac—would that be Photos on Windows?) and doing a Save As, saving it with a new name, then seeing if that saved it to a more standardized JPEG format that PS can open.

4 Messages

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102 Points

8 months ago

I understand about the support issue on old software, but this sounds like an easy fix as they had provided the same fix too on the CC. Also, occasionally I saw the adobe updater program still provides update on the photoshop cs6, so I think the software support for CS6 hasn't completely died yet.  Yeah, currently I use workaround of saving the jpg as TIF from Irfanview (I'm avoiding saving as jpg again as I read it will cause quality loss)

2K Messages

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35K Points

No, nothing is an easy fix. It isn't a cut and paste job, then out the door. You'd be screaming mad at all that got broken that way. A lot of time goes into devising the code for the version being "fixed," then trying to find what the implementation of that code broke. Out the door without having found what it breaks leaves them liable to fix whatever happens as a consequence (my software worked fine until you updated it.)

Support for CS6 has completely died, apart from activation. End of Extended Support for Creative suite apps was 5/31/2019. The servers for activating CS4-CS6 are still running. Customer Support is limited to helping with multiple activations.

The one exception to that might be if you're a Gold Plan member with a still-active plan. From the info I can find, I can't be sure even of that. Those plans aren't being renewed, either.

> currently I use workaround of saving the jpg as TIF from Irfanview (I'm avoiding saving as jpg again as I read it will cause quality loss)

Unless you save with a lot of compression, usually saving over a JPEG one time doesn't noticeably degrade the image, but if saving it as a TIF suits your workflow, that's always better. I didn't realize the end use didn't need to be another JPEG.

4 Messages

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102 Points

The bug pattern is same and the fix had been provided for other version, so the fixing shouldn't be as hard as fixing new bug with unclear/unknown cause.

> Support for CS6 has completely died, apart from activation.

At least the software update server hasn't died yet.

> I didn't realize the end use didn't need to be another JPEG.

I can always export it as jpg again from photoshop though.

2K Messages

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35K Points

> The bug pattern is same and the fix had been provided for other version, so the fixing shouldn't be as hard as fixing new bug with unknown cause.

You may know that. I've had only a couple courses in programming, and that a long time ago. But I can say that when Adobe makes a policy, such as end of life for a program or going over to the subscription model, they don't tend to go back on it—no matter how hard we argue in favor of it.  '-}

> At the least the software update server hasn't died yet.

If your software wasn't an electronic download from Adobe in the first place, do be sure to back up your installation software for CS6. That's another burden that's on you—having your install discs or a backup stored someplace safe.

If they made an exception and fixed your issue—everyone would say what they wanted fixed was "easy to do." Not to discriminate against others, I seriously doubt any exception will be made for anyone regardless of how straightforward the fix. How can they  say "we'll fix this problem which has an easy workaround, but not that which is another problem? Or take on the burden of responsibility if, no matter how easy it ought to be, something unexpected gets broken. It does happen quite often, sadly.

So I think your solution is the one to expect to be able to get on with.

> I can always export it as jpg again from photoshop though.

Yes. You're limiting the number of times pixels get thrown away by going through TIFF. If you know you're going directly to JPEG from the TIFF, though, you can save yourself some aggravation in the long run by making test copies and seeing if there's a noticeable difference between the JPEG saved directly and the JPEG converted from the TIFF. Large solid areas are the most vulnerable, but even then it might not be visible if you don't apply any compression to the JPEG.

Just trying to suggest a path that might be good enough sometimes and limit the impact on your workflow.

4 Messages

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102 Points

Well, I'm just reporting the issue here, whether Adobe want to fix it or not, it's up to them.

About saving as TIF vs jpg, I know saving as jpg again with high quality setting usually won't have noticeable quality difference to average human eyes, I just prefer it not to have quality loss from the original image, that's my personal preference.