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Adobe Photoshop Family

1 Message


70 Points

Mon, Mar 19, 2018 6:57 PM

Photoshop CS6: Mac Crash

Kernel Panic when saving files from Desktop to server.

Raster files of all sizes, from under 1 MB to PSBs, have the potential to crash my machine when I am moving the files from my desktop to the remote server. Not always but relatively frequently. Here is crash report generated from one of these occasions. Running CS6 on the machine. Hopefully you have some suggestions for me.

Anonymous UUID:       9DABDFD2-158D-C9C0-7E9E-3CA3228AF24A

Tue Mar 13 16:04:36 2018
panic(cpu 0 caller 0xffffff800dcdcc1d): Kernel trap at 0xffffff7f8f71157b, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000017000a00028, CR3: 0x000000011de0f092, CR4: 0x00000000000606e0
RAX: 0x0000017000a00028, RBX: 0xffffff802ff60968, RCX: 0x0000000003000000, RDX: 0xffffff802ff60968
RSP: 0xffffff81f9b4a930, RBP: 0xffffff81f9b4b190, RSI: 0x0000000000000000, RDI: 0xffffff802ff60968
R8:  0xffffff81f9b4b1a0, R9:  0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000005
R12: 0x0000000000000001, R13: 0xffffff81f9b4a968, R14: 0x0000017000a00000, R15: 0xffffff81f9b4b1a0
RFL: 0x0000000000010202, RIP: 0xffffff7f8f71157b, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x0000017000a00028, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff81f9b4a5c0 : 0xffffff800dc23139
0xffffff81f9b4a640 : 0xffffff800dcdcc1d
0xffffff81f9b4a810 : 0xffffff800dcf4486
0xffffff81f9b4a830 : 0xffffff7f8f71157b
0xffffff81f9b4b190 : 0xffffff7f8f742373
0xffffff81f9b4b1d0 : 0xffffff7f8f734395
0xffffff81f9b4b270 : 0xffffff7f8f73c0f2
0xffffff81f9b4b2d0 : 0xffffff7f8f73b9c9
0xffffff81f9b4b3d0 : 0xffffff7f8f73fe19
0xffffff81f9b4b470 : 0xffffff7f8f7154e0
0xffffff81f9b4b570 : 0xffffff7f8f71f2ac
0xffffff81f9b4b710 : 0xffffff7f8f717c5c
0xffffff81f9b4b9f0 : 0xffffff800ddfe367
0xffffff81f9b4bad0 : 0xffffff800ddf5690
0xffffff81f9b4bb70 : 0xffffff800dde7775
0xffffff81f9b4bc20 : 0xffffff800dde8032
0xffffff81f9b4bf50 : 0xffffff800e041983
0xffffff81f9b4bfb0 : 0xffffff800dcf4c86
      Kernel Extensions in backtrace:[5BB607AD-FB94-3787-BA27-962E516F5153]@0xffffff7f8f702000->0xffffff7f8f74dfff

BSD process name corresponding to current thread:

Mac OS version:

Kernel version:
Darwin Kernel Version 13.4.0: Mon Jan 11 18:17:34 PST 2016; root:xnu-2422.115.15~1/RELEASE_X86_64
Kernel UUID: 8926E512-6714-34FC-B27C-6AE90EB51D5E
Kernel slide:     0x000000000da00000
Kernel text base: 0xffffff800dc00000
System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 15220898803828
last loaded kext at 12467579920735:    4.2.1b5 (addr 0xffffff7f8e4b7000, size 20480)
last unloaded kext at 12572004625770:    4.2.1b5 (addr 0xffffff7f8e4b7000, size 16384)
loaded kexts:
com.sophos.nke.swi    9.6.52
com.sophos.kext.oas    9.6.53
Model: iMac12,2, BootROM IM121.004D.B00, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380:
Bluetooth: Version 5.2.7f4 15858, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW  GA32N
USB Device: Hub
USB Device: iPhone
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Display Audio
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 22.1


Adobe Administrator


15.8K Messages


295K Points

3 years ago

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

Sr. Product Manager, Adobe Digital Imaging

54 Messages


780 Points

3 years ago

Photoshop Cc was crashing constantly since June. Apple said it was Adobe, Adobe said Apple, Apple tested the Mac and said it was OK. OSS High Sierra made it worse. I ended up getting a new Mac, the old one is now seven years old. NOW it works fine. The old Mac also works fine with everything except photoshop.

1K Messages


17.1K Points

3 years ago

You have two wildcards in there. Sophos and your file server. The crash is in Apples SMB implementation.

My advice is to disable Sophos and work off your local hard drive. If that doesn’t have problems, copy files instead of opening them off the server.