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Adobe Photoshop Family

1 Message

 • 

90 Points

Thu, Sep 13, 2012 7:08 PM

Solved

Photoshop CS6: image display goes black (video card driver bug)

Photoshop CS6 Standard. This version of Photoshop 13.0.1x36 is new and new to me. I have been using Photoshop 6 for years with never a problem. The platform is a brand new HP Pavilion wioth 2nd. Gen AMD Quad-core and 12 gb DDR3 ram.

Frequent occurance. 1. File image goes black, then returns when attempting to place guide line. 2. File image goes black and will not reopen when suing magic wand tool.

Anybody, please!

Responses

Official Solution

15.1K Messages

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195.8K Points

8 years ago

Update your video card driver from the GPU maker's website (not Microsoft, and not a system integrator's site).

15 Messages

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354 Points

8 years ago

In Edit>Preferences>Performance and try disabling 'Use Graphics Processor' then try editing your file again (a restart of Photoshop may be in order).

If that fixes your problem, then you need to update the graphics card driver before you can use the GPU features in Photoshop.

If not, then you're out of luck until Adobe or your card manufacturer updates a fix.

1 Message

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60 Points

thanx bro its working
but is it harmfull for pc ?

1 Message

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62 Points

yes this solution worked with me
Thanks a lot

5 Messages

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116 Points

Thank you this worked for me also. :) Appreciated

15.1K Messages

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195.8K Points

Turning off GPU support is a temporary workaround until you can update your video card driver.

1 Message

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60 Points

8 years ago

I disabled the Graphics Processor and it worked. Adobe seems to have a bug when it comes to that. I'm using a Radeon HD 6950.

Adobe Administrator

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15.5K Messages

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291.9K Points

Did you try updating your driver first? Or changing the advanced setting for Photoshop's Graphic Processor setting to "Basic"?

http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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60 Points

I have a similar issue with Photoshop CS4 opening images, where they open up to an all black screen in the program. I found the culprit after doing some testing on my system and found that it's a graphics setting for my particular video card causing it (AMD Radeon HD6870). In the AMD Vision control panel, make sure your anti-aliasing (AA) settings aren't using the Edge-Detect AA format, and are using Standard. Enabling Edge-Detect causes the black screen, when Standard is selected all images load normally. I'm guessing this is an issue with AMD's video drivers but not entirely sure.

24 Messages

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294 Points

8 years ago

I've got a Radeon HD5700 series card and had the same problem... Just to let you know that I didn't disable the Graphics processor but instead I changed the drawing mode to Basic (Advanced Settings button) and it works fine.

(I already had the latest driver)

1 Message

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62 Points

8 years ago

same problem with HD5450 :@

1 Message

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60 Points

8 years ago

I was able to resolve this problem with my AMD HD 6770 by changing my Image Anti-Aliasing setting in AMD Vision Engine Control (Catalyst Control Center). My settings were set to "Override Application Settings" and I changed this to "Enhance Application Settings". Hope this helps for someone else experiencing the same issue.

4 Messages

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104 Points

8 years ago

Disabling "use GPU" worked though still some flickering. But does this mean that this box has to be checked and unchecked throughout the editing process as some tools require it to be on. What a lot of money for a programme with such a flaw.
I am also contacting AMD, Microsoft and Sony regarding this,as all companies have recently had a lot of my hard earned cash.
I am a pensioner and not an especially computer literate one, but I do notice when a screen goes black!

2 Messages

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60 Points

8 years ago

I have a similar issue with Photoshop CS4 opening images, where they open up to an all black screen in the program. I found the culprit after doing some testing on my system and found that it's a graphics setting for my particular video card causing it (AMD Radeon HD6870). In the AMD Vision control panel, make sure your anti-aliasing (AA) settings aren't using the Edge-Detect AA format, and are using Standard. Enabling Edge-Detect causes the black screen, when Standard is selected all images load normally. I'm guessing this is an issue with AMD's video drivers but not entirely sure.