7 Messages
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232 Points
Photoshop CS6 hangs after a few commands.
Photoshop CS6 (V13.0) repeatedly hangs after I do a few simple commands... maybe after only one, like opening a file and simply selecting the clone or crop tool. I have to use the task manager to kill Photoshop and restart.
I am running Windows 7 on a Dell Precision. I have run CS6 since about the day it came out. At first, no problems. About a month ago I started getting occasional hangs when I did text operations. Now for the past couple days Photoshop CS6 crashes (hangs) very frequently and very quickly.
I started CS6 with a click and cleared my preferences. But that didn't stop the hanging.
Is there a configuration/cache file somewhere I can delete? I suspect bad data somewhere that keeps cropping up, since the program did work for quite a while without a problem.
I am running Windows 7 on a Dell Precision. I have run CS6 since about the day it came out. At first, no problems. About a month ago I started getting occasional hangs when I did text operations. Now for the past couple days Photoshop CS6 crashes (hangs) very frequently and very quickly.
I started CS6 with a click and cleared my preferences. But that didn't stop the hanging.
Is there a configuration/cache file somewhere I can delete? I suspect bad data somewhere that keeps cropping up, since the program did work for quite a while without a problem.
Responses
galen_workman
7 Messages
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232 Points
9 years ago
What happened to V13.1?
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
9 years ago
You can download the update for Windows here:
http://www.adobe.com/support/download...
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galen_workman
7 Messages
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232 Points
9 years ago
I'll do the manual download, I guess!
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galen_workman
7 Messages
•
232 Points
9 years ago
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
9 years ago
http://blogs.adobe.com/crawlspace/201...
You could Try restoring your prefs and see if that helps: http://helpx.adobe.com/photoshop/usin...
Can you reproduce that crash again?
If you can reproduce, can you post the crash data here in the post?
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petegreen
Adobe Administrator
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780 Messages
•
16.7K Points
9 years ago
0
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galen_workman
7 Messages
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232 Points
9 years ago
There is no actual crash, instead the application is marked as "Not responding" and will stay that way forever. Sometimes Windows will note that the application is not responding and says it's searching for a solution (... and then kills Photoshop). Other times I have to manually kill the process in Task Manager.
I don't think either method produces a crash dump to forward, does it?
I will double-check the video driver, but why would CS6 acquire this problem when it didn't exist a while ago? The shelf live of software is usually pretty long. That's why I am wondering if there is another cache or configuration file somewhere that is corrupted. That, I'll do the handwaving fix of uninstall and reinstall. If any those work, I'll report on that here tomorrow.
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galen_workman
7 Messages
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232 Points
9 years ago
The problem reoccurred. I decided to go to the NVIDIA website myself and confirm that I had the most recent driver. A new driver had been posted last week.
I downloaded the new driver, installed it, and I haven't had a Photoshop crash since.
Why did this start happening now? Who knows. That's why I love computers.
Anyway, it doesn't seem to be a Photoshop issue. Thanks, Pete, for your help.
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
9 years ago
Good to hear about the new video driver fixing the crashes. Nice job updating the card.
Hard to tell why the driver started to have a problem when it was working previously. Good to have the latest driver for your display card though.
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