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Adobe Photoshop Family

7 Messages

 • 

120 Points

Wed, Oct 29, 2014 8:38 AM

Photoshop CS6: Accessing the printer driver's properties causes a crash on Win 7

My printer: HP Designjet 1055CM Plus
My Pc: W7 x64

Thanks in advance :)

Responses

Adobe Administrator

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14.9K Messages

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286.1K Points

6 years ago

Hi Werner,

Did this printer ever work? It sounds like a driver problem. Have you tried removing the printer/driver, uninstalling the driver and reinstalling?

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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120 Points

6 years ago

Hi Jeffrey,
the printer works and the properties are visible in Word but in Photoshop not.
Of course :D i removed the old driver and reinstalled a new printer driver.

Any ideas? Or unsolvable?

Adobe Administrator

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14.9K Messages

 • 

286.1K Points

Does the problem occur if you start with a new document? (e.g. File>New... paint on a document and then print)

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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120 Points

unfortunately yes, i can open a file or make a new one and the printer properties causes a crash. So printing works but the properties not.

15.1K Messages

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195.8K Points

What does the detailed crash report say? (check the system event viewer)

7 Messages

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120 Points

6 years ago

Name der fehlerhaften Anwendung: Photoshop.exe, Version: 13.0.1.34, Zeitstempel: 0x5269b25c
Name des fehlerhaften Moduls: hpltui.dll, Version: 0.3.0.0, Zeitstempel: 0x4dcbdeae
Ausnahmecode: 0xc000041d
Fehleroffset: 0x00000000000203b8
ID des fehlerhaften Prozesses: 0x338
Startzeit der fehlerhaften Anwendung: 0x01cff407a1882b3f
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\spool\DRIVERS\x64\3\hpltui.dll
Berichtskennung: 55ea6fab-6010-11e4-b2bc-001999aeb532

-
-

1000
2
100
0x80000000000000

61913
Application
xxx

-
Photoshop.exe
13.0.1.34
5269b25c
hpltui.dll
0.3.0.0
4dcbdeae
c000041d
00000000000203b8
338
01cff407a1882b3f
C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
C:\Windows\system32\spool\DRIVERS\x64\3\hpltui.dll
55ea6fab-6010-11e4-b2bc-001999aeb532

7 Messages

 • 

120 Points

6 years ago

7 Messages

 • 

120 Points

I hope this helps

15.1K Messages

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195.8K Points

Yes, it tells us that the problem is in the HP driver code (hpltui.dll).

7 Messages

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120 Points

Okay so no chance from your side to fix the problem.
Still thanks you two for your efforts.