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11 Messages

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344 Points

Fri, Jul 1, 2011 2:44 AM

Photoshop CS5: Problem with files and layers becoming corrupt

Problem with files and layers becoming corrupt.
Using CS5. Issue happens to all file types I use (psd, tif, jpg, Cr2) in photoshop, Camera raw, and in Bridge. Before editing, during editing, or after saving and reopening a worked on file. There is no pattern to how this problem shows up.

Problem files are not coming from a specific memory card, or a specific camera. I have tried adjusting photoshop performance preferences. nothing has helped. it also appears on both my laptop and desktop.

??

Responses

15.1K Messages

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195.8K Points

9 years ago

Have you installed all the updates for Photoshop CS5 (you should have 12.0.4)?

What platform?

Have you checked your disk for problems?

Have you updated your video card driver?

Are you saving or loading these over a network at all?

11 Messages

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344 Points

9 years ago

all updates are up to date. CS5.1 12.1
Mac OS X 10.6.8
I havent checked myself, but I did have my desktop in the mac store for a separate issue and everything was checked then. Everything showed to be ok.

Not sure how to update the video card driver

no network.

14.6K Messages

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282.6K Points

It would be nice to get a copy of the file so we can see the layer structure and make-up. Can you post a copy somewhere for us to download and examine?

11 Messages

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344 Points

It it almost 900mb in size. I can send it via dropbox if you give me an email address to use.

14.6K Messages

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282.6K Points

k' Sent you an email. Most of the engineers and QE are out next week for the holiday.

123 Messages

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2.7K Points

9 years ago

Is there anything in particular, such as a Gaussian Blur filter, that you use right before the corruption occurs?

6 Messages

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130 Points

9 years ago

If you don't mind me asking...what is the image size / document size before you save it? Also, sorry to be nosy, but Is there a reason for the file size being 900mb - I've worked on magazine layouts, double page spreads and the files haven't been anywhere near this size. This may seem a harsh statement, that is why I ask about the reasons for the dimensions.

11 Messages

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344 Points

9 years ago

Jeanne, thats a good question. It doesnt always happen in the middle of editing a file. I can save a file a come back to it the next day and the problem appears.

I do usually edit in the same order of steps, and the problem will show at any time during the process. So, I don't recall using a specific tool right before.

Derek, The files I work with are usually from 21-22mp cameras so thats like say 5500x4300 document. I work in ProPhoto RGB, 16bit, 300dpi smart object settings which will make a flattened PSD 50-70mb. Add 10-30+ layers and it becomes 500mb-1.5gb in size.

6 Messages

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130 Points

9 years ago

Kyle, I tried a few test files with roughly the same specs as you've mentioned and they turned out fine, even using various filters to put Photoshop through its paces. Each time they turned out fine (I tried 8bit and 16bit and various connotations and Photoshop came up with the goods).

In my experience, things like this usually happen when the files are being written to disk, whether it be CD, DVD or HD which makes me agree with Chris. It points toward the problem being maybe hardware, but nothing major, maybe lack of storage space or a "cluttered" hard drive. A quick scan and/or a defrag should throw some light on the situation, especially if this has only happened recently.

11 Messages

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344 Points

9 years ago

ran a hardware test and it actually found an error.
4mem/9/40000000

so....I guess Ill take it in.

15.1K Messages

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195.8K Points

9 years ago

Sounds like a RAM problem, which could lead to artifacts like you saw.

11 Messages

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344 Points

9 years ago

I called OWC and they sent me replacement ram. I swapped the ram out and ran another test. No errors found. I have been using PS for about an hour so far with no problems yet....I'll keep you posted.

6 Messages

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130 Points

9 years ago

Excellent. Sounds as though you've fixed it. Normally the ram would process all the information to and from the CPU and your hard drive, so if it weren't operating properly then the info saved from Photoshop and possibly other programs would end up corrupt. Good luck.

118 Messages

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2.7K Points

9 years ago

I'm having issue too, PS CS5.5US on a MacOSX10.5.8, 4GB ram DropBox v1.1.35

I had moved a folder to my dropbox account, then started working on some (huge) jpeg, comped, made masks, made smart objects, then saved a (new) psd while it was still syncing
And suddenly, my images starting looking weird (see attached picture)

15.1K Messages

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195.8K Points

Possible causes: bad GPU, bad video card driver (more likely on Windows), bad RAM, bad hard disk. Dropbox could only cause a problem when saving and loading, not while the document is in memory.

118 Messages

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2.7K Points

What's really strange it's that it is my very first time ever on this machine (is this the end ?), and it happened while uploading the image on dropbox. Further edits on different files never showed anything like that.

Oh, and of course i won't be in front of it for the next week... Sorry Chris.

11 Messages

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344 Points

9 years ago

What are your photoshop preference performance settings?

2 Messages

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82 Points

9 years ago

Following steps to reproduce (sometimes):
1. Change layer to smart object
2. Use a filter (in this case it was gaussian blur, but it doesn't matter)
3. Image data is destroyed

Please note that this is not a display problem. If the file is saved and opened (even on another Mac) the image data ist still corrupted.
OpenGL speedup option is already set to disabled.





This reply was created from a merged topic originally titled
Image data corrupted, OpenGl already deactivated..

2 Messages

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82 Points

System is a factory new MacPro with 10.6.8 and all updates installed.
Photoshop is CS5.1 (with all current available updates).
RAM checked no problems found (using Apple hardware test).
Similar Effect happened on multiple workstations.

123 Messages

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2.7K Points

Hi Peter,

This is an issue we're currently looking into. Could you contact me directly at jrubbo AT adobe DOT com? Thanks!

1 Message

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60 Points

5 years on, has Adobe finished "looking at this"? It's still randomly happening to me in new PS.

1 Message

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60 Points

Just happened to me, so I guess 7 years and still not fixed...

14.6K Messages

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282.6K Points

Hi Rob, do you have consistent steps to reproduce? Are you saving locally or to an NAS or server? Are you using a file syncing services?

125 Messages

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2.2K Points

9 years ago

I had a similar problem after installing a solid state hard drive that I used as a scratch disk. This increased performance substantially, but I would get crazy corruptions like this.

1 Message

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60 Points

Im having this same issue, have you figured it out Matt?

1 Message

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62 Points

9 years ago

Hi, I have the exact same image corruption problems. I have been updating my architectural portfolio and am seriously frustrated with this issue as Photoshop has ruined some of my digital archives. Some of my images look just like the first one in the post, with the horizontal bands of inverted color or shifting.

It seems to happen to random files: jpegs saved in photoshop, tif, or psd files on Macbook Pro running OSX 10.7.2 and Photoshop CS5.1 build 12.1 x64... My computer is brand new, so I am not suspecting a hardware issue. I have been using Photoshop for 10 years, and this is the first time I have encountered such problems...

I have copies of my portfolio backed up on external hard drives, and in some instances an image will be corrupt on my computer's copy of the portfolio, but is still fine on my external hard drive. I am suspecting an issue with Photoshop because that is the only connection between all the corrupted images.

Also, sometimes InDesign pulls the image with significantly less corruption than what Photoshop displays, there will still be some horizontal lines in the image, but not the whole bands.

I feel like the corruption should be reversible... since it seems like all the data is still in the image, it has just been scrambled. Has anyone found a fix?

@kyleburdg : Have you had any further problems after swapping out the RAM?