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Adobe Photoshop Family

15 Messages

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222 Points

Sat, Jul 16, 2011 3:21 PM

Answered

Photoshop: CS5 "Extended" not shown in About dialog after installing on top of Photoshop CS5. why?

I have loaded PSE9 and PS CS5 on my Mac and I recently received an upgrade to CS5.5 extended from Adobe. I did not uninstall the previous CS5 or the PSE9 and I cannot see the Extended version showing in the about. I also do not see some of the other tools. I click on the blue PS app and Photoshop comes up and the PSE9 also will come up OK...... but I cannot find the CS5.5 extended with the tools and the CS5.5 extended does not show in the ABOUT. I wondering whether I had to deActivate or uninstall the PS CS5 and the PSE9 before installing the extended?
Please help! Thanks

Responses

Official Solution

15.1K Messages

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195.8K Points

9 years ago

Extended or not depends on the serial number. Try deactivating and reactivating using the extended serial number.

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

In case there are other needing help like this, the following topic covers Activation/Deactivation more in depth:

Activation, deactivation | Adobe products

Sr. Product Manager, Adobe Digital Imaging

98 Messages

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1.7K Points

9 years ago

Photoshop wasn't upgraded with CS5.5. There were some minor updates, but it wasn't included in the "5.5" update.

Adobe Administrator

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15.4K Messages

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291.4K Points

Just for reference, if others have questions about a Photoshop version CS5.5, this topic answers those questions:

Photoshop: What is the difference between Photoshop CS5 and the version of Photoshop that comes with Creative Suite 5.5?

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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222 Points

9 years ago

But shouldn't show as extended in the About? And I don't see all the tools..unless I am not clicking on something right! Thanks!

15 Messages

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222 Points

9 years ago

I did DL the update for Adobe Mgr. And... the disk says "extended."

98 Messages

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1.7K Points

9 years ago

Did you have the Extended version of Photoshop before? Which upgrade did you buy?

15 Messages

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222 Points

9 years ago

OK, I am not quite sure how to perform this safely... so let me ask:

If I click on my Ps app and go to help > deActivate > suspend then ?

And do I then enter the ser # of the CS5.5 extended disk instead of the
CS5 ser #?
This is a bit unclear to me on how to go about this without messing up my registration or the Adobe CS5.5 extended.
Thank you!

15.1K Messages

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195.8K Points

Deactivate, quit, relaunch and it'll ask you for a serial number, then enter the extended serial number.

15 Messages

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222 Points

THANK YOU THANK YOU! It worked! So easy if you know how. I appreciate the help.... B I G Adobe Fan! Joey

15 Messages

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222 Points

SAfe DL for 3dvia safe DL Where? Thanks, Joey