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1 Message

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80 Points

Sat, Dec 22, 2018 8:17 PM

Photoshop CS5: Crashes in Mojave after clicking Type Tool

Updated to Mojave recently, everything in Photoshop CS5 still functions after the accessibility permission workaround. Except for the type tool, once that is clicked the application immediately crashes.

Responses

Adobe Administrator

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15.8K Messages

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295K Points

2 years ago

Probably a bad font or bad font activation plug-in (eg Extensis/Suitcase)

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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3.5K Messages

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53K Points

2 years ago

Howdy Ray-Ray,

You can find steps and tools to check your fonts and font cache here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Hope that helps,
David

5 Messages

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100 Points

2 years ago

Did anyone fix this?

Champion

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1.6K Messages

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28.5K Points

2 years ago

Is CS5 supported in Mojave?

You're taking a big gamble by updating your OS and also using such an old version of Ps...

5 Messages

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100 Points

2 years ago

Yes it is supported, working now but the font stuff seems to stop working now.  There were bigger issues at first but we were able to remedy them but the font issue is remaining.

Adobe Administrator

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3.5K Messages

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53K Points

Hey Michael,

So this was running fine on High Sierra or did you upgrade from a different OS?  If you could give me specific versions of the OS, I could try and see what changes might have triggered this.  I've a feeling there's something that's been depricated which Type in PS depended on.  To Eartho's point, typically, apps are tested to support the last two major shipping OSes per platform, not previous ones.  We generally do better than this, but you're talking nine years back here...

Thanks,
David

Adobe Administrator

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3.5K Messages

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53K Points

5 Messages

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100 Points

It was from the latest to Mojave.

3 Messages

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250 Points

I found the answer yesterday, after sleuthing a few days, but I can't remember the site right now.  Tried several different "fixes",  but this is the only one that worked for me.

What version of PS CS5 are you on?  

You need to be on 12.0.4, or better. NOT 12.0.  12.0.4 apparently fixes the Text Tool crash.

You can download the update from Adobe: "https://supportdownloads.adobe.com/detail.jsp?ftpID=4972"

The issue is that the Adobe Install apps from CS5 won't work in Mojave (change on Adobe's server? I read). Installing a fresh download .dmg of Master Collection CS5 from Adobe has the same issue. This is also why the Adobe Application Manager automatic updating app isn't working, but will still conveniently tell you what's missing and provide a link as to where to find it.

 But there is a way that works that's actually kinda easy.

Download the updates from Adobe, if you don't have them.

1) Open the .dmg file.
2) Open the enclosed folder until you get the "AdobePatchInstaller" app (with the red adobe box logo), but DON'T click on the icon.
3) Instead, right-click (or, Control-click) to the fly-out menu and select "Show Package Contents".
4) Drill down to "...AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller".
5) Go to Applications/Utilities/Terminal, and open the "Terminal" application.
6) Drag and Drop the "AdobePatchInstaller" file from the MacOS Folder into the open Terminal window.
7) Hit "Enter".

It should now load fine. Just do the Adobe install as normal from this point.

Anyway, that fixed it for me. I did it twice just to double-check.

There's still a minor annoyance I haven't found a fix for yet. It seems to corrupt some of smaller the UI elements of Photoshop (the little arrows in the Character panel's drop-down menus that let you change the font and size, as one example). The menus still pop up and work, they just have a scrambled meaningless graphic where the button was. In other places too–some filter control panels, I've found. These are the only two things Ive done since yesterday, so I'm sure there's more, but actual tools still seem to work.

Hope it helps.

5 Messages

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100 Points

Yes tried it today and it worked!

2 Messages

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74 Points

Finally, somebody came up with a solution. Nice job, Erik!

3 Messages

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250 Points

2 years ago

I found the answer yesterday, after sleuthing a few days, but I can't remember the site right now.  Tried several different "fixes",  but this is the only one that worked for me.

What version of PS CS5 are you on?  

You need to be on 12.0.4, or better. NOT 12.0.  12.0.4 apparently fixes the Text Tool crash.

You can download the update from Adobe: "https://supportdownloads.adobe.com/detail.jsp?ftpID=4972"

The issue is that the Adobe Install apps from CS5 won't work in Mojave (change on Adobe's server? I read). Installing a fresh download .dmg of Master Collection CS5 from Adobe has the same issue. This is also why the Adobe Application Manager automatic updating app isn't working, but will still conveniently tell you what's missing and provide a link as to where to find it.

 But there is a way that works that's actually kinda easy.

Download the updates from Adobe, if you don't have them.

1) Open the .dmg file.
2) Open the enclosed folder until you get the "AdobePatchInstaller" app (with the red adobe box logo), but DON'T click on the icon.
3) Instead, right-click (or, Control-click) to the fly-out menu and select "Show Package Contents".
4) Drill down to "...AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller".
5) Go to Applications/Utilities/Terminal, and open the "Terminal" application.
6) Drag and Drop the "AdobePatchInstaller" file from the MacOS Folder into the open Terminal window.
7) Hit "Enter".

It should now load fine. Just do the Adobe install as normal from this point.

Anyway, that fixed it for me. I did it twice just to double-check.

There's still a minor annoyance I haven't found a fix for yet. It seems to corrupt some of smaller the UI elements of Photoshop (the little arrows in the Character panel's drop-down menus that let you change the font and size, as one example). The menus still pop up and work, they just have a scrambled meaningless graphic where the button was. In other places too–some filter control panels, I've found. These are the only two things Ive done since yesterday, so I'm sure there's more, but the actual tools still seem to work.

Hope it helps.

2 Messages

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72 Points

perfect thank you

2 Messages

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74 Points

I was about to bite the bullet and go for that CC subscription. This solved my problem.

2 Messages

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92 Points

Thank you. This worked for me also.

1 Message

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60 Points

Thanks so much..it really helped!!

2 Messages

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90 Points

Sweet Lord!  Thank you Soo much, This has been my Everest twice now.  Once an older forum gave me a temporary fix, but stopped as soon as Mojave updated.  Thankfully this fix has completely rectified the situation.  Thank you!  Bless you, Thank you!

3 Messages

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80 Points

I have tried this solution so many times, so many ways (safe mode, root user) and it simply will not install on my new iMac. I am wondering if the combination of my iMac and Mojave is what is preventing the update.

3 Messages

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80 Points

1 Message

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62 Points

Thank you thank you thank you worked for me too

1 Message

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60 Points

THANK YOU ERIK!!!!!

1 Message

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60 Points

Erik I got lost in step 5. please guide me in a different way to see if I understand better. Thanks 

2 Messages

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60 Points

Thank you thank you thank you

1 Message

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62 Points

Omygosh. ERIK YOU ARE AMAZING.
Thank you thank you thank you. That was the best thing ever.

1 Message

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60 Points

Thank you Erik!!  These instructions worked perfectly!!

1 Message

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62 Points

Hi Erik, just wanted to say thanks for solving my problem! (and just in time for me to make a Mother's Day card)

2 Messages

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72 Points

2 years ago

life saver! thank you

1 Message

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60 Points

2 years ago

very very good ,thank you .

1 Message

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60 Points

2 years ago

Erik Allin you are a genius!! My photoshop text tool has been driving me mad for days and your instructions have worked perfectly. Thank you so much!

3 Messages

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80 Points

2 years ago

I have been trying to get my version updated to 12.0.4 for a couple of days now and I keep getting failed installations (as the Adobe Install reports). I'm getting the "Error: unsupported compressor 8" problem that I've seen cited elsewhere.

I've tried solutions I've found elsewhere, too, but none have worked yet:
  • restarting a couple of times
  • rebooting into Safe Mode and then installing
  • creating a new user to run the install from
My next step is going to be to try my old iMac. I had just upgraded to a new, 2019 iMac when I discovered this issue (I guess I don't use Photoshop all that often!)

Has anyone found a reliable way around the "unsupported compressor" error?

2 Messages

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82 Points

2 years ago

This reply was created from a merged topic originally titled PS CS5 V12.0.4 x64 — crashes as soon as I click image after opening..

After opening a file, PS crashes immediately after I click on the image with any of the tools in the tool bar. The drop down menus all work fine and do not have the same effect. Using Mac OS Mojave V 10.14.5

Adobe Administrator

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3.5K Messages

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53K Points

Hi Bram,

Have you tried clearing your prefs?  How about Erik's suggestion, above?

Thanks,
David

2 Messages

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70 Points

I cleared the preferences. That seems to have restored some things but it still crashes almost as easily. I'll try Erik's suggestion next.

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Bram,

It could be an issue with a bad font on your system.  Check out the integrity of your font cache using the info here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Thanks,
David

2 Messages

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70 Points

Hi David - I worked through the suggestion from Erik using the Terminal for an update install. That didn't work. I will now work on the fonts problem solving as you've suggested above. To be clear, it's not just the type/font stuff that's not working. As soon as I click on the document PS immediately crashes...

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Bram,

I suggested checking the fonts because a bad one can easily corrupt the system font cache and trigger all sorts of problems.  But perhaps that's not the problem.  It might be that CS5 just doesn't work on Mojave.  To be honest, I wouldn't be surprised.  That's a difference of nearly a decade.  In software, that's ancient -- hardware changes much more slowly than software, but a decade ago, you probably still used discs, while today, most MacBooks don't even have a drive for them...now apply that analogy to these programs...

Sorry,
David

2 Messages

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92 Points

I am using Mojave and CS5 works again after following Erik's detailed advice above. 

Andrew

2 Messages

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60 Points

Awesome!! Life saver!

1 Message

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60 Points

2 years ago

Works like a charm. You Beauty!

5 Messages

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100 Points

a year ago

Looks like Catalina is now having issues.  We havent investigated it yet but if anyone fixed it already please let us know how.