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8 Messages

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162 Points

Tue, Jul 2, 2019 2:05 PM

Photoshop CS5: Cannot finish installation on MacOS Mojave

Hey,
I used photoshop for plenty of years until my computer broke two months ago. I backed it up from my Time Machine however my installation files for all my applications were not there.
Now I am trying to install Photoshop again, but some errors come out. I suppose some old files are preventing from installation. I am attaching a picture of the installation error.

I would appreciate any advice.
Thanks

Responses

23 Messages

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498 Points

a year ago

By capturing the installation screen I would say it is a CS version.

Those versions don't run correctly in the latest versions of macOS, you should use CC.
For many mac users, changing machines is going to be problematic. However, this situation doesn't happen with Windows (at the moment).

8 Messages

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162 Points

a year ago

I have tried with CC as well and an Error 1 shows up and again the installation cannot be finished...

Champion

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3.1K Messages

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55.9K Points

This is a very old installer, for Photoshop CS5. Photoshop CC is installed via the Creative Cloud app, so I wonder what you did try to install the second time. It probably wasn't Photoshop CC either. Do you pay for Photoshop through a creative cloud subscription, or were you using an older version with a perpetual license?

Johan W. Elzenga,

http://www.johanfoto.com

23 Messages

 • 

498 Points

Well, being that way, I don't know what to say.

I use Windows. The only thing I currently know is that everything that isn't the last version (or two previous) of CC will not be installed because Adobe doesn't give an option for it.

And if you bought a Mac recently, it will come with the latest version of the OS, so all the old versions of Adobe will not work well. It's possible that timemachine has restored old Adobe files and when you tried to perform a new installation it causes an error.

I don't know exactly how timemachine works. When I do a clean installation of windows I make an image of the disk and later the data goes in another independent backup, so I can restore both things separately and it doesn't give me problems.
The same should happen to you through some mac forum that can guide you better in how to recover data from timemachine.

373 Messages

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7.2K Points

a year ago

Let’s see... CS5 should install and run fine under macOS Sierra (10.12) or High Sierra (10.13). Are you okay with rolling back your OS (unless your Mac is too new)?

As far as CC goes (2018 or 2019), you can start a support chat with Adobe support. The support agent should be able to get you to a clean install. Try to set aside at least an hour or two.

It wouldn’t hurt to run the Apple Hardware test as well as Disk Utility. Detailed instructions can be found on Apple’s web site. (If you’re having trouble finding the online documents, let me know and I can link them).

8 Messages

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162 Points

a year ago

I tried with the latest version and here are the screenshots of the result... It reaches about 3-4% and then an error comes out...





23 Messages

 • 

498 Points

Hi. I don't know if it will work for you.
Try using this Adobe tool to perform a somewhat deeper file cleanup.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#topic-2 

Let's see if in this way you can solve the problem.

8 Messages

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162 Points

a year ago

I tried this earlier and deleted everything that seems to be left over

23 Messages

 • 

498 Points

I'm afraid you don't see any more ideas on how to help. :(

Champion

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3.1K Messages

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55.9K Points

a year ago

373 Messages

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7.2K Points

a year ago

Go to this page and scroll down to the option to contact customer care:

https://helpx.adobe.com/support.html?...

Adobe Administrator

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14.8K Messages

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285.4K Points

a year ago

Sounds like a permissions issue. If you create a new admin user account, does it install correctly?

Sr. Product Manager, Adobe Digital Imaging