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ivor_toms's profile

2 Messages

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160 Points

Sat, Oct 18, 2014 11:35 PM

Solved

Photoshop CS5: “An unexpected and unrecoverable problem has occurred. Photoshop will now exit“ after updating to Yosemite MacOS 10.10

I have a new problem with Photoshop and I wonder if you could help resolve it as I am still using CS5.

Just upgraded my iMac 27 to OS to Yosemite version 10.10. Looked fine.

Then working in Lightroom 4.4 I tried to send a photo to Photoshop CS5 for further processing. Message came back saying I needed to download and install Jave ForOSX2014.001.dmg.

Did this.

Then tried again LR to CS5 and got very helpful message. “An unexpected and unrecoverable problem has occurred. Photoshop will now exit “ Quit

Tried opening CS5 directly......same result.

Tried opening iPhoto (OK) and sent an image to CS5 from there (used to be automatic by clicking edit) ...with the same result.

As I use CS5 all the time I’m a bit up the creek.

Any ideas?

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

6 years ago

It appears that the OS updater is corrupting PS CS5 if it was installed prior to updating to Yosemite. It would be good to know if others have tried reinstalling after updating.

http://helpx.adobe.com/photoshop/kb/u...

If you want to try and reinstall, you can grab a CS5 installer here: http://helpx.adobe.com/creative-suite...

Or any older versions here: http://www.adobe.com/downloads/other-...

It's probably a good idea to restore your prefs, too: http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

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195.8K Points

6 years ago

That's weird, neither Photoshop nor Lightroom use Java.

What did the long, detailed crash report say?

5 Messages

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120 Points

6 years ago

I too receive the same message when trying to open photoshop CS5.1 in yosmite. I completed the advised java update, but this has made no difference.

Adobe Bridge CS5.1 and Lightroom 5 both open and work fine.

There is no long detailed crash report- just the message “An unexpected and unrecoverable problem has occurred. Photoshop will now exit."

15.1K Messages

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195.8K Points

Java updates wouldn't matter, because, again, Photoshop and Lightroom don't use Java at all.

My only guess on that error is a low level disk error while Photoshop is trying to create or use the scratch files.

Run Disk Utility on the boot disk, and all disks you have specified as scratch disks in Photoshop. Check the disks for problems, and repair permissions.

5 Messages

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120 Points

Well, it was photoshop that told one to complete the java update! Also I have completed a disk utility check and repaired any permissions, therefore this is not of use.

15.1K Messages

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195.8K Points

Uh, no - Photoshop doesn't use Java, and wouldn't have any prompts related to Java. But MacOS prompts you to install Java for applications that it thinks need it (whether they actually do or not).

2 Messages

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160 Points

Sorry But this dose not solve the problem!

3 Messages

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80 Points

Feel like Adobe doesn't care about this problem

3 Messages

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80 Points

I have been trying for days to get my CS5.1 to work with Yosemite. I have downloaded the Java fix but it didn't work. I have downloaded a new copy of CS5.1 and reinstalled but that did not work. I have a 2008 IMAC and a 2012 iMac and the same thing happens on both machines. I can't afford to upgrade to CS6 which is suppose to work with Yosemite as the upgrade is $399. I am not interested in the Photoshop Cloud as I only need Photoshop perhaps once a month and my CS5.1 copy would meet my needs for years to come. What can I do? I have looked into returning to Mavericks but I didn't have time machine operating and the process looks pretty risky. I have tried everything I can think of but nothing has worked.

4 Messages

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90 Points

The uninstall and reinstall worked for me on my iMac 2010 - maybe try the uninstall via MacKeeper - perhaps the uninstall selection via PS 5 is leaving an offending preference behind that is screwing up the uninstall and replacement?

3 Messages

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80 Points

I will try it. Thanks.

4 Messages

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90 Points

Make sure you check to uninstall your cs 5 preferences as well, that may be your problem when using the cs 5 uninstall option.

3 Messages

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80 Points

I did that and by golly it worked! Yeaaaaaaaah!!!!!!!. My question now is I purchased Cs5.1 but the disk copy I downloaded is 5.0. Can I get an update to 5.1?

3 Messages

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80 Points

6 years ago

Chris Rose LRPS
Same problem
unable to load the same panel (unexpected problem)

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled CS 5.1 extended wont start under Yosemite with java 8 update 25.

Hello, one of my very good workhorses ( CS5.1 ) wont start correctly under Yosemite
my java version is 8 update 25 . Same problem with firefox v 33 .
I hope you can help ?

email: knoppi@drknoppi.de

15.1K Messages

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195.8K Points

I'm not sure why you mention a Java update - Photoshop does not use Java.
What, exactly, are you seeing fail?

5 Messages

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120 Points

The point is that CS5.1 still is not working, regardless of who makes any prompts about Java. I know it does work on Yosemite as it is working on my partners Mac, so why is it not working on my MacBook Pro? And others as well!

15.1K Messages

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195.8K Points

Have you asked Apple why MacOS 10.10 is not working correctly?

And, again, what exactly are you seeing fail?

5 Messages

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120 Points

Yes I have asked Apple, no response yet. It is very simple when trying to open Photoshop I get the message show above. Cannot get any further

2 Messages

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70 Points

Hi Mary, I'm in the exact same situation as you. Updated to Yosemite, and Adobe CS5,1 stops working and gives me that exact same message. Sigh... I'll keep reading the thread and hope to find a solution. Thanks for posting this!

4 Messages

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90 Points

Come on Apple, I also encountered the problem with PS 5 will uninstall cs5 ant try to reinstall

4 Messages

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90 Points

It worked (the uninstall/reinstall), back in PS 5 biz.

Adobe Administrator

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15.9K Messages

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295.3K Points

Great.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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80 Points

6 years ago

Hello
i downloaded Yosemite then tried some applications ( iPhoto slow to load)and tried to load Photoshop CS5 which indicated i had to install CS5 service manager when clicking on this panel it took me to apple javaforOX2014 to down load ? i installed
when loading now it shows the same panel as Mary Patrick
unable to locate the solution

1 Message

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60 Points

6 years ago

I have also the same issue and i need urgently the application ! No more answer from Adobe yet???? Please i cannot stay stuck with my Job !!!

3 Messages

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80 Points

6 years ago

Had the same problem. No solution found yet. But I've kept Photoshop CS3 on my system as back up and it loaded and worked fine. Not a solution to the problem but at least I managed to get some work done.

2 Messages

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90 Points

6 years ago

Had the same Problem this morning!
Solution:
Reinstall Photoshop CS 5.X and it will work!
Greetz nordmann

3 Messages

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80 Points

6 years ago

Thanks Nordmann, I'll give it a try.

3 Messages

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90 Points

6 years ago

Any ideas where to get an installable 5.X version?

Adobe Administrator

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15.9K Messages

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295.3K Points

6 years ago

If you want to try and reinstall, you can grab a CS5 installer here: http://helpx.adobe.com/creative-suite...

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

Hey Jeffrey I am afraid have lost my serial number, how could I get it. I have the student version?

Adobe Administrator

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15.9K Messages

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295.3K Points

Hi Juan, you CS5 serial # is registered to your account on Adobe.com. Sign In with your email address that you're using here and go to your products.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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180 Points

6 years ago

This reply was created from a merged topic originally titled I just upgraded to Mac Yosemite. Now my Photoshop CS5 will not open. What is the ....

3 Messages

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90 Points

6 years ago

Thanks, working now.

Adobe Administrator

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15.9K Messages

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295.3K Points

Great. I've installed CS5 on a clean install of 10.10 and it's worked flawlessly. It looks like the OS updater is corrupting current installations of PS CS5. It would be good to know if others have tried reinstalling after updating.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Yes I have tried reinstalling from a disk I made from the original installation of CS5.1. Didn't work

2 Messages

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70 Points

I've also done a fresh re-install of CS5.1 in an attempt to correct the issue of PS crashing when I try to select a custom media size in the print dialogue. Strangely, it works intermittently, but not nearly consistently enough. I'll try to uninstall CS5.1 again and reinstall, this time telling it eliminate the existing preferences.

Adobe Administrator

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15.9K Messages

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295.3K Points

That may be a printer driver issue. Try removing the printer, updating the driver, and adding the printer again.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Thanks, Jeff. I did that yesterday with Epson tech support, but with no luck. I can change the media size if I print through preview, though. This seems to be purely a CS5 issue, so I'm wondering if a PS upgrade will solve the issue?

Adobe Administrator

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15.9K Messages

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295.3K Points

Possibly - but it just may be how deeply the app is leveraging the driver. Preview's print needs are much less than Photoshop's. You can install the trial free for 30-days to try.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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80 Points

6 years ago

To jeffrey
unistalled cs5 first then download
my mac book pro 2013 blocked it first on security
had to change security status to ( allow all ) before it would load/run ???
it now loads PS from the dock (will continue to check)

Thanks for help ( Lost without PSCS5 )

Chris Rose LRPS-Royal Photographic Society

Adobe Administrator

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15.9K Messages

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295.3K Points

Great. Yeah, CS5 was rolled before the app install security layer was added to "Security & Privacy" in recent version of OS X. You can also run the installer once, then go the OS prefs for "Security & Privacy" and click the OK to run button at the bottom of the screen (without having to toggle it off and on globally)

Sr. Product Manager, Adobe Digital Imaging