ivor_toms

2 Messages

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160 Points

Sat, Oct 18, 2014 11:35 PM

Photoshop CS5: “An unexpected and unrecoverable problem has occurred. Photoshop will now exit“ after updating to Yosemite MacOS 10.10

I have a new problem with Photoshop and I wonder if you could help resolve it as I am still using CS5.

Just upgraded my iMac 27 to OS to Yosemite version 10.10. Looked fine.

Then working in Lightroom 4.4 I tried to send a photo to Photoshop CS5 for further processing. Message came back saying I needed to download and install Jave ForOSX2014.001.dmg.

Did this.

Then tried again LR to CS5 and got very helpful message. “An unexpected and unrecoverable problem has occurred. Photoshop will now exit “ Quit

Tried opening CS5 directly......same result.

Tried opening iPhoto (OK) and sent an image to CS5 from there (used to be automatic by clicking edit) ...with the same result.

As I use CS5 all the time I’m a bit up the creek.

Any ideas?

Responses

Official Solution

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

7 y ago

It appears that the OS updater is corrupting PS CS5 if it was installed prior to updating to Yosemite. It would be good to know if others have tried reinstalling after updating.

http://helpx.adobe.com/photoshop/kb/u...

If you want to try and reinstall, you can grab a CS5 installer here: http://helpx.adobe.com/creative-suite...

Or any older versions here: http://www.adobe.com/downloads/other-...

It's probably a good idea to restore your prefs, too: http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

chris_cox_2148894

15.1K Messages

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195.8K Points

7 y ago

That's weird, neither Photoshop nor Lightroom use Java.

What did the long, detailed crash report say?

mary_patrick_6871350

5 Messages

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120 Points

7 y ago

I too receive the same message when trying to open photoshop CS5.1 in yosmite. I completed the advised java update, but this has made no difference.

Adobe Bridge CS5.1 and Lightroom 5 both open and work fine.

There is no long detailed crash report- just the message “An unexpected and unrecoverable problem has occurred. Photoshop will now exit."

chris_cox_2148894

15.1K Messages

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195.8K Points

Java updates wouldn't matter, because, again, Photoshop and Lightroom don't use Java at all.

My only guess on that error is a low level disk error while Photoshop is trying to create or use the scratch files.

Run Disk Utility on the boot disk, and all disks you have specified as scratch disks in Photoshop. Check the disks for problems, and repair permissions.

7 y ago

mary_patrick_6871350

5 Messages

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120 Points

Well, it was photoshop that told one to complete the java update! Also I have completed a disk utility check and repaired any permissions, therefore this is not of use.

7 y ago

chris_cox_2148894

15.1K Messages

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195.8K Points

Uh, no - Photoshop doesn't use Java, and wouldn't have any prompts related to Java. But MacOS prompts you to install Java for applications that it thinks need it (whether they actually do or not).

7 y ago

ivor_toms

2 Messages

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160 Points

Sorry But this dose not solve the problem!

7 y ago

paul_webber_6872411

3 Messages

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80 Points

Feel like Adobe doesn't care about this problem

7 y ago

stanley_6888386

3 Messages

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80 Points

I have been trying for days to get my CS5.1 to work with Yosemite. I have downloaded the Java fix but it didn't work. I have downloaded a new copy of CS5.1 and reinstalled but that did not work. I have a 2008 IMAC and a 2012 iMac and the same thing happens on both machines. I can't afford to upgrade to CS6 which is suppose to work with Yosemite as the upgrade is $399. I am not interested in the Photoshop Cloud as I only need Photoshop perhaps once a month and my CS5.1 copy would meet my needs for years to come. What can I do? I have looked into returning to Mavericks but I didn't have time machine operating and the process looks pretty risky. I have tried everything I can think of but nothing has worked.

7 y ago

jerome_holder

4 Messages

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90 Points

The uninstall and reinstall worked for me on my iMac 2010 - maybe try the uninstall via MacKeeper - perhaps the uninstall selection via PS 5 is leaving an offending preference behind that is screwing up the uninstall and replacement?

7 y ago

stanley_6888386

3 Messages

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80 Points

I will try it. Thanks.

7 y ago

jerome_holder

4 Messages

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90 Points

Make sure you check to uninstall your cs 5 preferences as well, that may be your problem when using the cs 5 uninstall option.

7 y ago

stanley_6888386

3 Messages

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80 Points

I did that and by golly it worked! Yeaaaaaaaah!!!!!!!. My question now is I purchased Cs5.1 but the disk copy I downloaded is 5.0. Can I get an update to 5.1?

7 y ago

christopher_rose_6871500

3 Messages

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80 Points

7 y ago

Chris Rose LRPS
Same problem
unable to load the same panel (unexpected problem)

rainer_knopp

2 Messages

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80 Points

7 y ago

This reply was created from a merged topic originally titled CS 5.1 extended wont start under Yosemite with java 8 update 25.

Hello, one of my very good workhorses ( CS5.1 ) wont start correctly under Yosemite
my java version is 8 update 25 . Same problem with firefox v 33 .
I hope you can help ?

email: knoppi@drknoppi.de

chris_cox_2148894

15.1K Messages

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195.8K Points

I'm not sure why you mention a Java update - Photoshop does not use Java.
What, exactly, are you seeing fail?

7 y ago

mary_patrick_6871350

5 Messages

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120 Points

The point is that CS5.1 still is not working, regardless of who makes any prompts about Java. I know it does work on Yosemite as it is working on my partners Mac, so why is it not working on my MacBook Pro? And others as well!

7 y ago

chris_cox_2148894

15.1K Messages

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195.8K Points

Have you asked Apple why MacOS 10.10 is not working correctly?

And, again, what exactly are you seeing fail?

7 y ago

mary_patrick_6871350

5 Messages

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120 Points

Yes I have asked Apple, no response yet. It is very simple when trying to open Photoshop I get the message show above. Cannot get any further

7 y ago

david_steen_hansen

2 Messages

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70 Points

Hi Mary, I'm in the exact same situation as you. Updated to Yosemite, and Adobe CS5,1 stops working and gives me that exact same message. Sigh... I'll keep reading the thread and hope to find a solution. Thanks for posting this!

7 y ago

jerome_holder

4 Messages

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90 Points

Come on Apple, I also encountered the problem with PS 5 will uninstall cs5 ant try to reinstall

7 y ago

jerome_holder

4 Messages

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90 Points

It worked (the uninstall/reinstall), back in PS 5 biz.

7 y ago

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Great.

Sr. Product Manager, Adobe Digital Imaging

7 y ago

christopher_rose_6871500

3 Messages

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80 Points

7 y ago

Hello
i downloaded Yosemite then tried some applications ( iPhoto slow to load)and tried to load Photoshop CS5 which indicated i had to install CS5 service manager when clicking on this panel it took me to apple javaforOX2014 to down load ? i installed
when loading now it shows the same panel as Mary Patrick
unable to locate the solution

giuseppe_violante

1 Message

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60 Points

7 y ago

I have also the same issue and i need urgently the application ! No more answer from Adobe yet???? Please i cannot stay stuck with my Job !!!

paul_webber_6872411

3 Messages

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80 Points

7 y ago

Had the same problem. No solution found yet. But I've kept Photoshop CS3 on my system as back up and it loaded and worked fine. Not a solution to the problem but at least I managed to get some work done.

nordmann_roth

2 Messages

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90 Points

7 y ago

Had the same Problem this morning!
Solution:
Reinstall Photoshop CS 5.X and it will work!
Greetz nordmann

paul_webber_6872411

3 Messages

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80 Points

7 y ago

Thanks Nordmann, I'll give it a try.

rossshaw

3 Messages

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90 Points

7 y ago

Any ideas where to get an installable 5.X version?

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

7 y ago

If you want to try and reinstall, you can grab a CS5 installer here: http://helpx.adobe.com/creative-suite...

Sr. Product Manager, Adobe Digital Imaging

juan_carrillo_6877661

1 Message

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60 Points

Hey Jeffrey I am afraid have lost my serial number, how could I get it. I have the student version?

7 y ago

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Hi Juan, you CS5 serial # is registered to your account on Adobe.com. Sign In with your email address that you're using here and go to your products.

Sr. Product Manager, Adobe Digital Imaging

7 y ago

robert_new_6873134

6 Messages

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180 Points

7 y ago

This reply was created from a merged topic originally titled I just upgraded to Mac Yosemite. Now my Photoshop CS5 will not open. What is the ....

rossshaw

3 Messages

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90 Points

7 y ago

Thanks, working now.

JeffreyTranberry

Adobe Administrator

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15.9K Messages

•

295.3K Points

Great. I've installed CS5 on a clean install of 10.10 and it's worked flawlessly. It looks like the OS updater is corrupting current installations of PS CS5. It would be good to know if others have tried reinstalling after updating.

Sr. Product Manager, Adobe Digital Imaging

7 y ago

daniel_petroff

2 Messages

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70 Points

Yes I have tried reinstalling from a disk I made from the original installation of CS5.1. Didn't work

7 y ago

rick_snizik

2 Messages

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70 Points

I've also done a fresh re-install of CS5.1 in an attempt to correct the issue of PS crashing when I try to select a custom media size in the print dialogue. Strangely, it works intermittently, but not nearly consistently enough. I'll try to uninstall CS5.1 again and reinstall, this time telling it eliminate the existing preferences.

7 y ago

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

That may be a printer driver issue. Try removing the printer, updating the driver, and adding the printer again.

Sr. Product Manager, Adobe Digital Imaging

7 y ago

rick_snizik

2 Messages

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70 Points

Thanks, Jeff. I did that yesterday with Epson tech support, but with no luck. I can change the media size if I print through preview, though. This seems to be purely a CS5 issue, so I'm wondering if a PS upgrade will solve the issue?

7 y ago

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Possibly - but it just may be how deeply the app is leveraging the driver. Preview's print needs are much less than Photoshop's. You can install the trial free for 30-days to try.

Sr. Product Manager, Adobe Digital Imaging

7 y ago

christopher_rose_6871500

3 Messages

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80 Points

7 y ago

To jeffrey
unistalled cs5 first then download
my mac book pro 2013 blocked it first on security
had to change security status to ( allow all ) before it would load/run ???
it now loads PS from the dock (will continue to check)

Thanks for help ( Lost without PSCS5 )

Chris Rose LRPS-Royal Photographic Society

JeffreyTranberry

Adobe Administrator

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15.9K Messages

•

295.3K Points

Great. Yeah, CS5 was rolled before the app install security layer was added to "Security & Privacy" in recent version of OS X. You can also run the installer once, then go the OS prefs for "Security & Privacy" and click the OK to run button at the bottom of the screen (without having to toggle it off and on globally)

Sr. Product Manager, Adobe Digital Imaging

7 y ago

ivor_toms

Photoshop CS5: “An unexpected and unrecoverable problem has occurred. Photoshop will now exit“ after updating to Yosemite MacOS 10.10

Responses

JeffreyTranberry

chris_cox_2148894

mary_patrick_6871350

chris_cox_2148894

mary_patrick_6871350

chris_cox_2148894

ivor_toms

paul_webber_6872411

stanley_6888386

jerome_holder

stanley_6888386

jerome_holder

stanley_6888386

christopher_rose_6871500

rainer_knopp

chris_cox_2148894

mary_patrick_6871350

chris_cox_2148894

mary_patrick_6871350

david_steen_hansen

jerome_holder

jerome_holder

JeffreyTranberry

christopher_rose_6871500

giuseppe_violante

paul_webber_6872411

nordmann_roth

paul_webber_6872411

rossshaw

JeffreyTranberry

juan_carrillo_6877661

JeffreyTranberry

robert_new_6873134

rossshaw

JeffreyTranberry

daniel_petroff

rick_snizik

JeffreyTranberry

rick_snizik

JeffreyTranberry

christopher_rose_6871500

JeffreyTranberry

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