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Adobe Photoshop Family

7 Messages

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430 Points

Wed, Aug 22, 2012 3:50 PM

Closed

Solved

Photoshop CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

My cursor keeps disappearing with CS4 and CS5. This started after I installed Mountain Lion. I have noticed this on 2 different iMacs, one at home and one at work.

Responses

Official Solution

15.1K Messages

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195.8K Points

8 years ago

This is a known bug in MacOS 10.8 that affects multiple applications.
(it happens to me most often in Safari, with no Photoshop running. And you can see a lot of reports of this in Apple's user forums.)

We have notified Apple of the problem, and are waiting for an OS fix from Apple. It is still unfixed as of MacOS 10.8.5.

Unfortunately, this is something that we cannot work around.

UPDATE - Apple fixed it in 10.9

Official Solution

Adobe Administrator

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15.4K Messages

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290.6K Points

7 years ago

Mac OS X 10.9 Mavericks corrects this problem where the cursor would disappear in various applications, including Photoshop.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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84 Points

Thanks Jeffrey! I just upgraded to Mavericks, after several months of workarounds in Mountain Lion. So far, my cursors, and all brushes, are finally back to normal.

15.1K Messages

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195.8K Points

8 years ago

Which model machine?
Which GPU?

And have you contacted Apple about this bug in Mountain Lion?

1 Message

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60 Points

8 years ago

I am having the same problem. This is not a caps lock thing. Brush or other cursor disappears while working. Ctrl Tab, switching applications and returning to PS CS5 returns the brush. Any ideas what is causing this?

MacBook Pro: 2.2 i7, 8GB, AMD Radeon HD 6750M 1024mb graphics,
7200rpm HD

7 Messages

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430 Points

8 years ago

I have not contacted Apple yet.

27" iMac, Mid 2010
3.2 GHz Intel Core i3
12 GB memory
ATi Radeon HD 5670 512 MB

7 Messages

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430 Points

8 years ago

This also seems to happen when I have 2 files open at the same time.

3 Messages

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100 Points

8 years ago

Same here. Any fix?

3 Messages

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100 Points

8 years ago

Imac mid august 2011 - Mountain Lion.

15 Messages

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240 Points

I will never buy legal software again!!!!!!!! This issue has cost me thousands and neither adobe, apple or wacom will take responsibility!!!!

15.1K Messages

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195.8K Points

8 years ago

Do you have multiple displays connected?

Yes, this appears to be a bug introduced in MacOS 10.8.
But we also need to know which GPU you have in your system (because it might be brand or model specific).

7 Messages

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430 Points

8 years ago

I have multiple displays at home but not on my machine at work. Same issue on both 27" iMacs.

1 Message

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64 Points

8 years ago

I use the Adobe Creative Suite Master Collection 5.5. Since I upgraded my iMac and my MBP to Mountain Lion my mouse cursor keeps disappearing in Adobe Photoshop. When I drag the mouse down to the dock the mouse reappears but only for a few seconds. This is so annoying that it's nearly impossible to work seriously. I didn't find any way to solve the problem when I googled the problem. Is there anything I can do without having to downgrade to Lion again? Are there many having the same issue? I would be so thankful for a solution :)

My configurations:
iMac 27" (Late 2009)
OS X 10.8.1
Core i7 2.8 GHz
16GB 1067MHz DDR3
ATI Radeon HD 4850 512 MB
No multiple Displays

MacBook Pro 15" (Late 2011)
OSX 10.8.0
Core i7 2.5 GHz
16GB 1333MHz DDR3
AMD Radeon HD 6770M 1GB

This reply was created from a merged topic originally titled
Mouse keeps disappearing in Photoshop after installing Mountain Lion.

4 Messages

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122 Points

8 years ago

After installing Mountain Lion, my cursor in Photoshop disappears just about every time I go from working on the canvas to the layers palette. My workaround right now is to quickly jump into mission control or my widgets and then jump back, but sometimes that doesn't even work. Here are my specs:

Master Suite CS 5.1
27-inch, Late 2009
Processor 2.66 GHz Intel Core i5
Memory 12 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Software OS X 10.8 (12A269)

This reply was created from a merged topic originally titled
Disappearing cursor in Photoshop CS 5.1 after upgrading to Mountain Lion..

2 Messages

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70 Points

8 years ago

This is frustrating. Photoshop CS5 brushes worked fine until OSX Mountain Lion Install on My iMac 27"...It is not model specific or a brand it is happening across the board on many models and MacBooks. GPU I don't think so..Glitch that either Apple or Adobe needs to fix..It is frustrating as heck trying to design my graphics and losing my brush all the time..Did a google search and many people are having this issue..AND it is not a caps lock on think with me either...

15.1K Messages

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195.8K Points

It's a video driver but that Apple will need to address.
Please let Apple know about the problem, and that you expect them to fix their bugs.

7 Messages

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430 Points

Don't you think this would get fixed a whole lot faster if Adobe contacted Apple directly? Adobe already seems to more about the issue than I do or ever will. I'm your customer too.

15.1K Messages

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195.8K Points

No. We'll have to research it, and provide steps to reproduce the problem, then wait for Apple to decide if they want to fix it.

But Apple moves a lot faster for unhappy customers.

1 Message

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60 Points

Just purchased Wacom Intuos 5 tablet. Recently updated to Mountain Lion and use Photoshop CS 5 Extended (Version 12.1x64) on MAC OSX 10.8.1 2.4 GHz Intel Core 2 Duo.

As soon as I installed Intuos 5, big problems arose. None were solvable either through Apple or Wacom. I was advised to completely clean out my computer, back everything up to an external drive and reinstall all programs. A local tech shop did this for me ($300). DID NOT WORK. Computer still freezes whenever I move the Wacom pen too quickly, have multiple files open in Photoshop (cursor also disappears).

Noticed something interesting while computer was at the shop.... as soon as the tablet froze, the CPU (in the Activity Monitor) jumped from 1 to 98%. when I 'force quit' Wacom, the number comes down and am able to use Photoshop for short duration.

Only yesterday did I learn from Adobe that Photoshop CS5 and Mountain lion NEVER worked well together- and with Wacom tablet added - the whole system corrupts. He advised that I deinstall Wacom, make sure Photoshop CS 5 is UPDATED, reinstall latest updated Wacom driver, restart. These steps have helped much but occasionally computer still freezes. The ultimate but costly advice given was to upgrade to CS 6. It is far superior to CS 5 and it is compatible with Mountain Lion.

12 Messages

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290 Points

8 years ago

Same problem. But NOT unique to Mountain Lion. Problem first occurred after updating CS3 to CS5.5 on Snow Leopard (10.6.8) system.

15" MacBook Pro (early 2011)
Core i7; 2 GHz
Cinema display attached
8 GB 1333 MHz DDR3
AMD Radeon HD 6490M

BTW, apologies if this is a dual post. First attempt got stuck in "replying" mode.

7 Messages

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122 Points

8 years ago

I am having the same problem ever since I switched to Mountain Lion. I can't work seriously like this. The problem goes away when I click on the desktop, but returns quickly again.

15.1K Messages

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195.8K Points

Wacom can control the location of the cursor, but the video drivers (part of the OS) control how the cursor is drawn.
The Photoshop code has not changed, but the OS video drivers changed in 10.8.

7 Messages

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122 Points

I have the same problem with the cursor when using my Wacom pen. Can you please let me know who I can contact at Apple from out of the US?

15.1K Messages

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195.8K Points

Start with the Apple forums, or Apple support.