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Adobe Photoshop Family

2 Messages

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80 Points

Mon, Jan 2, 2012 7:17 PM

Photoshop CS: Crashes when more than two files opened in MergeToHDR (CS5.1/Win 7 64bit)

I have a computer with an I5 processor, 4GB RAM, Win 7 home premium 64 bit, SP1. I use a camera Canon T2i which produces JPEGs about 5 MB in size. Trying to use the HDR pro feature, I found that if I select more than two of these files for processing, the entire program crashes. Seems like a bug to me. I have PS Cs5 extended, version 12.1 x64

Responses

Adobe Administrator

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15K Messages

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287.4K Points

9 years ago

Has it ever worked to create an HDR image? Have you tried creating an HDR using other files? (You can try the ones in the Photoshop\Samples\Merge to HDR folder)

Have you tried restoring your prefs? http://adobe.ly/PS_Prefs

I'd also try making sure that your video card is up-to-date. Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

80 Points

9 years ago

It works fine with the sample images. It works fine with my images as long as I only use two. This is a new installation; I've never changed the default preferences.
Updating the video driver didn't help, but that is likely the root of the problem.
This is a laptop, with an integrated Intel graphics processor. It was not obvious to me reading the box that a specific graphics card was required.
Sad, because this is the specific reason I bought the software.

But thanks for the insight. At least I won't be chasing down a lot of blind alleys for a solution.