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Adobe Photoshop Family

1 Message

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100 Points

Fri, Nov 16, 2012 4:41 PM

Photoshop: Crashing when using the 3D features in CS6

I contacted Customer service twice last about a problem with PhotoShop CS6 freezing up when I started using the 3D feature. The first customer service representative on Chat was very helpful but still couldn't find a solution to the problem after over an hour of trying. I finally lost hime after he rebooted my system and I couldn't contact again him with the information he gave me. The second customer service representative that I spoke to on the phone kept on hold for an extended period of time and then I lost him and even after taking my phone # he never returned my call. There is a serious bug with PhotoShop when you use this feature and it freezes up my computer and the only way to get out of it is to use the application manager and shut it down. HELP!!!!!!!!!!!!!

Responses

393 Messages

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6.4K Points

8 years ago

Am going to ask the obvious question, what are your system specs and have you updated the video driver. I use 3d everyday and have a freeze only when I exit the program. Updating the driver may resolve your issue

Adobe Administrator

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14.6K Messages

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283K Points

8 years ago

Hi Jack,

Sorry you're having trouble.

It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

I suspect the problem is simply the video card driver being out of date.

http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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90 Points

5 years ago

I had the same issue with my photoshop cc.
But I solved it somehow.Please find out the video how I solved it on;
bit.ly/vRAMerror