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Adobe Photoshop Family

8 Messages

 • 

160 Points

Tue, Nov 8, 2011 1:26 AM

Solved

Photoshop: Crashing when I try to open raw files as Smart Objects

Photoshop keeps quitting when I try to open raw files as smart objects.

Responses

15.1K Messages

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195.8K Points

9 years ago

Do you mean that it is crashing?

Which version of Photoshop are you using? Have you installed all the updates?

Which OS version?

8 Messages

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160 Points

9 years ago

I just purchased and installed CS 5.5.
I also have redownloaded camera raw 6.4.
Nothing seems to work.

8 Messages

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160 Points

9 years ago

Mac OS 10.7.1

Adobe Administrator

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14.9K Messages

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285.7K Points

9 years ago

Try updating the OS to 10.7.2.

Update your camera raw. It's now on 6.5: http://adobe.ly/PS-Up-To-Date

Try restoring your Photoshop prefs: http://adobe.ly/PS_Prefs

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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14.9K Messages

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285.7K Points

9 years ago

Also, please submit your crash reports with your email address and a description of what you're doing: Submitting Crash Reports: http://adobe.ly/gNJWVY

Sr. Product Manager, Adobe Digital Imaging

8 Messages

 • 

160 Points

9 years ago

Thanks. Will try as soon as I return home today. Will keep you updated.

8 Messages

 • 

160 Points

9 years ago

I just checked and I've been running OS 10.7.2 as well as using Camera Raw 6.5.

I've submitted my crash report along with my description and email address (krisbizy@hotmail.com)

"Photoshop continues to unexpectedly quit when trying to open raw files are smart objects"

8 Messages

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160 Points

9 years ago

I have also tried numerous times to restore Prefs

Adobe Administrator

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14.9K Messages

 • 

285.7K Points

OK. We'll see if the crash reports are showing up in the system yet.

Sr. Product Manager, Adobe Digital Imaging

197 Messages

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4.1K Points

9 years ago

Could you please provide your system info? Help:System Info...

This is from within Photoshop.

Email it to ddobish at Adobe dot com

Thank you.

8 Messages

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160 Points

9 years ago

I just emailed you the system info for my desktop.....the problem is happening on both my desktop and laptop.....

8 Messages

 • 

160 Points

9 years ago

I just purged the cache my pref/camera raw and got an image to open