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Adobe Photoshop Family

6 Messages

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232 Points

Tue, May 12, 2020 11:36 AM

Photoshop crashes after enabling/disabling layer styles

Sometimes photoshop crashes after enabling/disabling layer styles
I have some layers styles such as inner glow, outer glow, stroke and I keep editing those and after a while it crashes.

I have this issue over a month.
Windows 10 up to date.
Adobe automatically updates as well so I have the latest version.
Updated display driver. 
I dont have performance issues on my PC and only Photoshop has issues. 
Thank you.

Responses

Adobe Administrator

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14.7K Messages

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283.8K Points

5 months ago

Hi Olga, If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

I'm not seeing any crash reports with your email address, yet.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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232 Points

I did send crash reports several times. Next time I'll check if it has my email in it.
Thank you for the reply. I'll update when I fill the next crash report. 

Adobe Administrator

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14.7K Messages

 • 

283.8K Points

Thanks. Having the email is only way to really search to find your logs.

Sr. Product Manager, Adobe Digital Imaging

30 Messages

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598 Points

I had the same issue and I did send the crash report, together with my email.
I also mentioned the problem in a similar thread a while ago:
https://feedback.photoshop.com/photoshop_family/topics/layers-panel-problem-with-21-1-2-using-wacom-...

The fix (for me) was to disable Windows Ink.
https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html
(UseSystemStylus -> 0)

But with that I lost the ability to pan with the spacebar shortcut while selecting with the lazo tool (which worked in previous versions, of course)

Which, by the way, doesn't seem to be a problem for Adobe given the outcome of the following post (->SOLVED):
https://feedback.photoshop.com/photoshop_family/topics/problems-with-actions-and-lasso-tool

Adobe Administrator

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14.7K Messages

 • 

283.8K Points

I found your crash and it should be fixed in our next update.

Sr. Product Manager, Adobe Digital Imaging

30 Messages

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598 Points

Thank you, so glad to hear that!

50 Messages

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1.2K Points

2 months ago

I am also having this issue on the latest version (21.2), except instead of it crashing Photoshop some of the time, it was literally crashing every time layer styles were disabled. I tried this on two of my machines and it was consistently crashing after I did the following:
  1. Make a new document
  2. Group the first blank layer
  3. Double-click the group to open the Layer Styles
  4. Then toggle any layer style checkbox and Photoshop would instantly crash
I tried this on my other machine that still had the major version prior to 21 and it didn't happen. Then I updated it to 21.2 and tried the same thing and it crashed. Then I looked at the settings and it stopped happening, so I don't know what caused it in the first place. The only thing that seems certain is just looking at the Preferences seems to have fixed the issue.

1 Message

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60 Points

2 months ago

I also have this problem several times while using layer effects (mostly when turning on/off or using the settings slider function)!