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2 Messages

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80 Points

Tue, Feb 12, 2019 7:58 AM

Photoshop: Crashes after 7028 files in batch

Hi,
I`m using  Photoshop 19.1.7 installed on Windows 10. System has 32GB of RAM and i`m trying to process folder with ~190000 files. Photoshop always crashes after 7028 files. Is this kind of limitation or a bug ?

Responses

Champion

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623 Messages

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14.6K Points

2 years ago

What do you mean by "process" what process are you doing?
Can you find a crash log?

C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2017 Settings\CrashLogs

Here, <username> is your Windows user name.

229 Messages

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6K Points

2 years ago

Hi Aleksandr,

Can you tell me what type of files are being batched and what the batch process is doing? Even better, can you share the action that you're using to drive the batch process?

Finally, does the issue also occur in the latest Photoshop release (20.0.3)?

Thanks,
Adam

2 Messages

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80 Points

2 years ago

Hi,
folder C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings\CrashLogs doesn`t have any logs
I`m running batch with just resizing photos which are .bmp format. I can`t test this in latest photoshop 20.0.3
Here a log from Windows Event viewer 
Faulting application name: Photoshop.exe, version: 19.1.7.16293, time stamp: 0x5bc0f2a2
Faulting module name: Photoshop.exe, version: 19.1.7.16293, time stamp: 0x5bc0f2a2
Exception code: 0xc0000005
Fault offset: 0x000000000952a0a4
Faulting process id: 0x16c0
Faulting application start time: 0x01d4c2d4c395974a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
Report Id: 73c01926-fa2b-427a-bc73-48a582e6319a
Faulting package full name: 
Faulting package-relative application ID:

Adobe Administrator

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14.8K Messages

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285.3K Points

2 years ago

I would try downloading the latest version 20.0.3 from adobe.com. Let us know if that fixes the issue.

Sr. Product Manager, Adobe Digital Imaging