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Adobe Photoshop Family

5 Messages

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140 Points

Mon, Aug 21, 2017 8:28 AM

Photoshop: Crash when editing very large images (> ~ 60,000,000 pixels) Despite 80 GB main memory.

I run repeadingly into program crash while working with big panorama pictures. How can I prevent this or is it an program error?

Responses

53 Messages

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770 Points

3 years ago

I have this problem also. For the last four months, a file of 1.5 GB is enough to make program crash and sometimes makes the computer restart. Adobe seems to think that my six year old iMac is to blame.

5 Messages

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140 Points

3 years ago

I use 16 core XEON with 80GB main memory and photoshop crashes. But not every time. Just if it crashes ones with a picture on a certain step it crashs again the next time.

Adobe Administrator

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15.4K Messages

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290.6K Points

If you have specific steps with a specific image, having both the steps and the files to reproduce might help us narrow down the problem.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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140 Points

Hi, I just tried to reproduce this issue with 6 pictures from last holiday.
It works instantly. And this issue occurs on both computers which I'm using. 
Stitching with Microsft ICE takes just seconds.
I try to merge pictures taken from NIKON D800 (7378*4924 pix) and NEF-Type (JPEG is the same).
Used system: Windows 10 Pro, Intel i7 3610QM CPU 2,3GHz, 16GB memory.
or 
Windows 10 Pro, XEON 16 core, 72GB memory
I have not attached the pictures because of the size. Should I? I think there is no difference between any pictures, it hangs with all selections.

Adobe Administrator

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15.4K Messages

 • 

290.6K Points

It would be good to get a set of images. If you can post to dropbox or CC files and post a URL here, I can download and try to troubleshoot.

Sr. Product Manager, Adobe Digital Imaging

Champion

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1.6K Messages

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28.3K Points

You're seeing this issue using File/Automate/Photomerge?

5 Messages

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140 Points

I use e.g. nikcollection-full-1.2.11 for BW conversion. If the filter is applied, the crash appears while saving the new  layer.

29 Messages

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394 Points

3 years ago

I'm on a mid 2011 27" iMac w/ 12 GB memory installed.  gGraphics card is AMD Radeon HD 6970M 1024 MB.  Here's a screen shot of an error report