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robert_vogel_1hnnfc4hsb71d

4 Messages

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100 Points

Thu, Jan 30, 2020 1:15 PM

Photoshop: Crash using layers

files with more than one layer will be open and photoshop crashes after a few seconds. files with only a background layer 
will be ok. 

Problems

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Updated 

a year ago

9

6

Responses

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

a year ago

If you haven't doneso already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I did a search for the email address you've used here but couldn't find any logs to look at.

Sr. Product Manager, Adobe Digital Imaging

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robert_vogel_1hnnfc4hsb71d

4 Messages

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100 Points

a year ago

photoshop crashes without an error message and only at files with more than the backgroundlayer. in cs5 are no problems.

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JeffreyTranberry

Adobe Administrator

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15.8K Messages

 • 

295K Points

a year ago

Did you follow the instructions for if you don't get the crash reporter dialog in the link I posted?

Have you tried restoring your prefs? Reinstall?

Sr. Product Manager, Adobe Digital Imaging

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robert_vogel_1hnnfc4hsb71d

4 Messages

 • 

100 Points

a year ago

I have restoring the prefs, and then uninstalled Photoshop with both options (keep and delete) and restarted the pc. nothing has changed.

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JeffreyTranberry

Adobe Administrator

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15.8K Messages

 • 

295K Points

a year ago

Ok. Probably best at this point to contact support directly to troubleshoot: https://helpx.adobe.com/contact.html

Sr. Product Manager, Adobe Digital Imaging

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robert_vogel_1hnnfc4hsb71d

4 Messages

 • 

100 Points

a year ago

thanks, it must be a windows update. i have restore a backup from 5.1.2020 and photoshop works. now i will wait for the next update.

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