7 Messages
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130 Points
Tue, Mar 13, 2018 3:52 PM
Photoshop: Crash on Launch (CrashReporter not loading) macOS
Photoshop 19.1.2 crashes on launch for me. I'm running a newer MacBook Pro with MacOS 10.12.6. Have tried uninstalling and reinstalling a couple of times but still crashes on launch. Restarting the computer did not help. Had to uninstall 19.1.2 and go back to version 19.1.1
Note: This conversation was created from a reply on: Photoshop CC 19.1.2 is now available..
Note: This conversation was created from a reply on: Photoshop CC 19.1.2 is now available..
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3 years ago
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JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.2K Points
3 years ago
(Edit - see KB for solution to work with Cyclance): https://helpx.adobe.com/photoshop/kb/photoshop-cc-2018-opened-problem.html
Sr. Product Manager, Adobe Digital Imaging
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JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.2K Points
3 years ago
Sr. Product Manager, Adobe Digital Imaging
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jason_white_ihto8apy6aqsx
7 Messages
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130 Points
3 years ago
Process: Adobe Photoshop CC 2018 [20238]Path: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018
Identifier: com.adobe.Photoshop
Version: 19.1.2 (19.1.2.566)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2018 [20238]
User ID: 2097684853
Date/Time: 2018-03-14 17:17:13.054 -0500
OS Version: Mac OS X 10.12.6 (16G1212)
Report Version: 12
Anonymous UUID: 95E0F6FE-FB99-A39A-9321-DD0C6B56EFD9
Time Awake Since Boot: 28000 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: DYLD, [0x1] Library missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
Referenced from: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018
Reason: no suitable image found. Did find:
/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: mmap() errno=5 validating first page of '/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter'
/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: mmap() errno=5 validating first page of '/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter'
Binary Images:
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Model: MacBookPro13,3, BootROM MBP133.0238.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7
Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.133.1a2)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en8
PCI Card: pci105a,8870, RAID Controller, Thunderbolt@194,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@198,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@197,0,0
PCI Card: pci8086,15d4, USB eXtensible Host Controller, Thunderbolt@199,0,0
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: Flash Card Reader/Writer
USB Device: USB 3.1 Bus
USB Device: PTN5002
USB Device: USB 3.0 Bus
USB Device: My Book 1230
USB Device: USB audio CODEC
USB Device: Kensington Expert Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
Thunderbolt Device: Pegasus3-R, Promise Technology, Inc., 1, 21.5
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JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.2K Points
3 years ago
control + click on the Photoshop app icon and choose Show Package Contents
Navigate into Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter
Is "Adobe Crash Reporter" there? If so, double-click it. What does it do? Do you get a dialog asking when to send crash reports?
Sr. Product Manager, Adobe Digital Imaging
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jason_white_ihto8apy6aqsx
7 Messages
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130 Points
3 years ago
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john_johnson_ep7h87k7fpdsy
1 Message
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80 Points
3 years ago
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bob_herndon
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80 Points
3 years ago
Currently our admin has solved for our office.
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