jason_white_ihto8apy6aqsx's profile

7 Messages

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130 Points

Tue, Mar 13, 2018 3:52 PM

Photoshop: Crash on Launch (CrashReporter not loading) macOS

Photoshop 19.1.2 crashes on launch for me.  I'm running a newer MacBook Pro with MacOS 10.12.6.  Have tried uninstalling and reinstalling a couple of times but still crashes on launch.  Restarting the computer did not help.  Had to uninstall 19.1.2 and go back to version 19.1.1

Note: This conversation was created from a reply on: Photoshop CC 19.1.2 is now available..

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

3 y ago

Found similar reports for this behavior and it was caused by anti-virus utilities (e.g. Cyclance).

(Edit - see KB for solution to work with Cyclance): https://helpx.adobe.com/photoshop/kb/photoshop-cc-2018-opened-problem.html

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.9K Messages

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295.3K Points

3 y ago

What does the crash log say in it? Did you submit the crash logs with your email address? https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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130 Points

3 y ago

Adobe crash dialogue box won't appear.  It just crashes on start.  Here's all I'm getting...

Process:               Adobe Photoshop CC 2018 [20238]Path:                  /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018
Identifier:            com.adobe.Photoshop
Version:               19.1.2 (19.1.2.566)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CC 2018 [20238]
User ID:               2097684853

Date/Time:             2018-03-14 17:17:13.054 -0500
OS Version:            Mac OS X 10.12.6 (16G1212)
Report Version:        12
Anonymous UUID:        95E0F6FE-FB99-A39A-9321-DD0C6B56EFD9


Time Awake Since Boot: 28000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
  Referenced from: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018
  Reason: no suitable image found.  Did find:
/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: mmap() errno=5 validating first page of '/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter'
/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: mmap() errno=5 validating first page of '/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter'

Binary Images:
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       0x112079000 -        0x1120b3fef +libtbb.dylib (0) <10144FAB-48B9-34ED-833B-A3F7E65BC4ED> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/libtbb.dylib
       0x1120f6000 -        0x11213afff +com.adobe..k2 (1.0 - 1) <7DBFC8A4-8E63-3A88-814B-F8787B032910> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/k2.framework/Versions/A/k2
       0x1121f9000 -        0x1122a2fff +com.adobe.AdobeExtendScript (ExtendScript 4.5.8 - 4.5.8.1) <1CA96052-54C0-3AF1-9056-D90B0BE725EE> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
       0x112307000 -        0x1123a2fff +com.adobe.AdobeScCore (ScCore 4.5.8 - 4.5.8.1) <F742E4DA-FB39-3EB8-BF7E-FB70372D7FD7> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
       0x1123f1000 -        0x1125a1ff7 +com.adobe.aif (Adobe Image Foundation Library 6.0.00.1 - 6.0.00.1) <2DC1901F-6D89-33B4-8EAE-81258E572B99> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/aif.framework/Versions/A/aif
       0x1126ff000 -        0x11276cff7 +com.adobe.manta (Adobe Manta Library 2.0.00.1 - 2.0.00.1) <982A8522-7ECF-3D76-B347-B72C100FDB45> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/manta.framework/Versions/A/manta
       0x1127fe000 -        0x112816ff7 +CITThreading (???) <D0D83C8E-EFE8-3FE3-A448-013104254B1B> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/CITThreading.framework/Versions/A/CITThreading
       0x11285b000 -        0x112959ff3 +ZXPSignLib-minimal-dylib.dylib (0) <B50C7884-6179-3925-AF15-0013257D0F6B> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ZXPSignLib-minimal-dylib.dylib
       0x11298a000 -        0x112aefff7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.7 -f 26 - 79.160451) <D9D1C497-7EFF-3AF2-A42D-E51721FE1483> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
       0x112c22000 -        0x112d2ffff +com.adobe.amtlib (10.0.0.221 - 10.0.0.221) <2DB81FF7-87C4-3307-A45E-96FCF6FD8AB1> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
       0x112d47000 -        0x113022ffb +com.adobe.PlugPlugOwl (8.5.0.87 - 8.5.0.87) <1B7ACA7E-6E33-3BFB-95DE-3BC4F3DE1C22> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
       0x113273000 -        0x1132e9fff +com.adobe.AdobeSVGAGM (1.0.0 - 1.0.0.38473) <D40C91AF-CDB4-3081-A073-05422FD02074> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeSVGAGM.framework/Versions/A/AdobeSVGAGM
       0x1133d6000 -        0x11347fff7 +com.adobe.ICUConverter (4.0 - 3.61) <E20E390A-9BAF-3454-BA16-7B9CCD4CA8F0> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/ICUConverter
       0x1134ac000 -        0x1134b1ffb  org.twain.dsm (1.9.5 - 1.9.5) <870046C5-F052-3F7C-BB2B-452392CAC599> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
       0x1134bf000 -        0x113507ff7 +com.adobe.ahclientframework (3.0.0.6 - 3.0.0.6) <088B16D4-24A8-3F73-89D8-45CFA76C5D8D> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
       0x113545000 -        0x1136bfff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 140 - 79.160451) <BA9FA2D4-A630-31C2-991E-463A1637F95A> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x113818000 -        0x1139baff7 +com.adobe.owl (AdobeOwl version 5.2.11 - 5.2.11) <43EEA33A-0473-3748-83E2-A92940804052> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
       0x113a0b000 -        0x113d72ffb +com.adobe.MPS (AdobeMPS 5.8.1.38423 - 5.8.1.38423) <E3C57181-5402-3F70-95D3-849252D8CC45> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
       0x113df0000 -        0x113e14fff +VulcanControl.dylib (5.3.0.16 - 5.3.0.16 Copyright 2016, Adobe Systems Incorporated. All rights reserved.) <32AA6861-E0A7-37F8-8CE9-FCE97E3BFD07> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/VulcanControl.dylib
       0x113e41000 -        0x114111fff +com.adobe.AGM (AdobeAGM 4.30.87.39705 - 4.30.87.39705) <FF89E80D-06EE-399C-9EDE-EF9590DEBDB2> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x11418a000 -        0x114483ff7 +com.adobe.CoolType (AdobeCoolType 5.17.00.39705 - 5.17.00.39705) <3DE3415E-75AD-34DF-9997-8D9EAF2DFE00> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x1144d8000 -        0x1144f8ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.39705 - 1.1.39705) <EBB9A3A4-61EA-359B-9AE6-9A53B212ED9D> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x114506000 -        0x11452aff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.34320 - 3.8.0.34320) <674F1792-D790-3E12-8C0F-85CAF9D848B1> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
       0x114553000 -        0x114687ff7 +com.winsoft.wrservices (WRServices 13.0.0 - 13.0.0) <19C58C27-5C36-31A7-901B-EE030C85E52C> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
       0x1146e4000 -        0x1147e6fff +com.adobe.ACE (AdobeACE 2.20.02.39705 - 2.20.02.39705) <E5811EA2-5935-33DE-AAFA-7D4FBF169F3C> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x114804000 -        0x11481dff7 +com.adobe.BIB (AdobeBIB 1.2.03.39705 - 1.2.03.39705) <B7C38DBC-0159-374B-8ADF-1936BA40AA63> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x114829000 -        0x1148e9ff7 +com.adobe.JP2K (1.2.2 - 1.2.2.38423) <F1382526-0DDF-39D3-88BA-BDA205012453> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
       0x114931000 -        0x114e89fef +com.nvidia.cg (2.2.0006 - 0) /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/Cg.framework/Cg
       0x115513000 -        0x1156b5fff +com.adobe.headlights.LogSessionFramework (7.4.1.109.46827) <B695C7FE-A63F-338F-97B1-B8A619346494> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
       0x115855000 -        0x11659afff +com.adobe.ICUData (4.0 - 3.61) <B9864D01-126E-3C56-B04C-993F9890F6AD> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ICUData.framework/Versions/4.0/ICUData
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       0x121725000 -        0x121762dc7  dyld (433.5) <93EA668C-4BB2-3646-96E9-B406B81308D6> /usr/lib/dyld
    0x7fffab4b5000 -     0x7fffab4b9ffb  com.apple.agl (3.3.1 - AGL-3.3.1) <00D11B5C-E29F-3938-A8DD-D40A26201821> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x7fffac7c7000 -     0x7fffad5a0ff3  com.apple.AppKit (6.9 - 1504.83.101) <9BE62551-6557-3E49-9894-6917D403E8F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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    0x7fffaec8f000 -     0x7fffaf128ff7  com.apple.CoreFoundation (6.9 - 1349.90) <F07A2387-602E-3D9E-8708-3B3430BD7D82> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fffafb54000 -     0x7fffafb54fff  com.apple.CoreServices (775.19 - 775.19) <5046FF69-034E-3570-AC30-D14AA469F669> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fffb0707000 -     0x7fffb0aadfff  com.apple.Foundation (6.9 - 1349.91) <F24B1521-454A-3AE7-B41F-F8FA95BA0490> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fffb0c6e000 -     0x7fffb0d04ff7  com.apple.framework.IOKit (2.0.2 - 1324.60.4) <454036AD-86AA-3ABB-8C53-B5F654A6824D> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fffb30e0000 -     0x7fffb312eff3  com.apple.opencl (2.8.6 - 2.8.6) <A6140AC4-7579-3AC2-B7EE-08A8899BC811> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fffb3cd4000 -     0x7fffb3ce2fff  com.apple.opengl (14.0.16 - 14.0.16) <B428BB89-8FE1-3527-BF3E-F8F0A1060884> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fffb4834000 -     0x7fffb4a34fff  com.apple.QuartzCore (1.11 - 453.39.5) <34F65F8C-01D2-3120-BD04-2620BB652D50> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7fffb4f9c000 -     0x7fffb529eff7  com.apple.security (7.0 - 57740.60.22) <F5AE6D2C-DA85-356B-9696-229545452B6A> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fffc3415000 -     0x7fffc3468ff7  libcups.2.dylib (450) <9950BFCB-7882-33C9-9ECF-CE66773C5657> /usr/lib/libcups.2.dylib
    0x7fffc4036000 -     0x7fffc4184ff7  libsqlite3.dylib (254.8) <1ECF7DF7-7A07-3B4B-A63B-F4EFF6BC7ACF> /usr/lib/libsqlite3.dylib

Model: MacBookPro13,3, BootROM MBP133.0238.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7
Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.133.1a2)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en8
PCI Card: pci105a,8870, RAID Controller, Thunderbolt@194,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@198,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@197,0,0
PCI Card: pci8086,15d4, USB eXtensible Host Controller, Thunderbolt@199,0,0
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: Flash Card Reader/Writer
USB Device: USB 3.1 Bus
USB Device: PTN5002
USB Device: USB 3.0 Bus
USB Device: My Book 1230
USB Device: USB audio CODEC
USB Device: Kensington Expert Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
Thunderbolt Device: Pegasus3-R, Promise Technology, Inc., 1, 21.5

Adobe Administrator

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15.9K Messages

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295.3K Points

3 y ago

Crash Reporter is not loading.

control + click on the Photoshop app icon and choose Show Package Contents
Navigate into Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter

Is "Adobe Crash Reporter" there? If so, double-click it. What does it do? Do you get a dialog asking when to send crash reports?

Sr. Product Manager, Adobe Digital Imaging

7 Messages

 • 

130 Points

3 y ago

I'm on a Mac.  How do I do that on a Mac?

1.1K Messages

 • 

17.5K Points

Those directions are Mac-specific. Hold the control key, click the Photoshop icon in Applications, and select Show Package Contents.

This won't work on Windows.

7 Messages

 • 

130 Points

This is all I see (photo attached).

1.1K Messages

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17.5K Points

That's not the Photoshop icon. That's a folder.

1 Message

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80 Points

3 y ago

I found the same. AdobeCrashReporter is an alias in the Versions folder. Once you go to the Cylance app and confirm it is safe, the files will return to the proper folders. The alias may still be broken and you might need to create an alias of the app in the A folder. Worked for me!

1 Message

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80 Points

3 y ago

Cylance is now creating a whitelist. Hopefully this will soon be less of a problem for those with Cylance Protect.

Currently our admin has solved for our office.