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Adobe Photoshop Family

1 Message

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70 Points

Sun, May 13, 2018 10:00 AM

Solved

Photoshop: "Could not load default face expression presets because an unexpected end of file was encountered".

Hi, I am running Adobe Photoshop cc 2018 in Windows 10. When I run Photoshop it says "Could not load default face expression presets because an unexpected end of file was encountered". Also another error like "Could not load default style because an unexpected end of file was encountered". But Photoshop open normally with no error. And I quit Photoshop and again run there is no such error message. It happens when I first run Photoshop. So is the problem still remaining with face expression, style, and brushes, or not. So, please reply.



Responses

Adobe Administrator

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741 Messages

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16.4K Points

2 years ago

Hi Binoy,

Thanks for the report. Can you please go to Help > System Info and then copy and paste the contents of that window here? 

Thanks,
Hannah

Adobe Administrator

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741 Messages

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16.4K Points

2 years ago

When you say, "when I first run Photoshop," am I understanding you correctly that at this point you haven't even opened any files yet? Are you getting the error every time you run PS?

You might want to start by resetting your preferences if you haven't already. Press and hold Alt+Control+Shift (Windows) as you start Photoshop. You are prompted to delete the current settings.

***If you have custom actions, 3rd party plug-ins or presets you wish to save, make a copy of them in another folder before resetting your preferences. In Win those are stored at Program Files > Adobe > Adobe Photoshop CC 2018 > Presets and 
Program Files > Adobe > Adobe Photoshop CC 2018 > Plug-Ins.

Thanks,
Hannah

1 Message

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62 Points

you saved my life :-) thanks so much for the simple and easy solution, thank you so very much :-)