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5 Messages

 • 

242 Points

Wed, Oct 29, 2014 4:30 PM

Solved

Photoshop: Could not complete your request because of a program error.

i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end

Responses

2 Messages

 • 

72 Points

5 years ago

WTF
same error on gradient tool and saving:



2016:02:12 01:40:35 : tracked key 0000000000008018 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000007F78 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000007F70 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 00000000000065C8 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 00000000000001E0 of type struct _ALst * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000007F68 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 00000000000065C0 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 00000000000002E8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000000248 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000000240 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000000088 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:35 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:35 : tracked key 0000000000000030 of type struct _ALst * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:36 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:36 : tracked key 0000000000000238 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:36 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:36 : tracked key 0000000000000080 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:36 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:36 : tracked key 000000000000ED18 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:36 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:36 : tracked key 000000000000B418 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:36 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:40:36 : tracked key 000000000000ED10 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2016:02:12 01:40:36 : e:\ps15\ps_16_win_x64_daily_retail\20160113.r.355\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2016:02:12 01:41:50 : ..\..\sources\USheet.cpp : 461 : REQUIRE failed
2016:02:12 01:41:54 : ..\..\sources\USheet.cpp : 461 : REQUIRE failed
2016:02:12 01:44:13 : ..\..\sources\USheet.cpp : 461 : REQUIRE failed
2016:02:12 01:44:16 : ..\..\sources\USheet.cpp : 461 : REQUIRE failed
2016:02:12 01:49:08 : ..\..\sources\USheet.cpp : 461 : REQUIRE failed
2016:02:12 01:49:10 : ..\..\sources\USheet.cpp : 461 : REQUIRE failed

15.1K Messages

 • 

195.8K Points

Most of those are from an automation plugin or extension panel.
The last set from USheet are probably the program error you're seeing. Unfortunately, it doesn't really tell us where the error came from, just where it happened.

Please create a copy of your Photoshop preferences folder, then reset your Photoshop preferences. If that solves the issue, then zip the prefs folder you copied and email it to me.

2 Messages

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72 Points

Reseting all preerences solves this issue. Before this I tried to reinstall, but settings syncs from Adobe CC

2 Messages

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60 Points

5 years ago

i have this broblem
facebook covers

3 Messages

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70 Points

5 years ago

Hello guys! Sorry to bother you but I couldnt find a solution for mine:

2016:04:25 21:55:19 : ..\..\jpeg\JPEGStream.cpp : 176 : REQUIRE failed
2016:04:25 21:55:19 : ..\..\jpeg\JPEGStream.cpp : 195 : REQUIRE failed
2016:04:25 21:55:19 : ..\..\jpeg\JPEGStream.cpp : 176 : REQUIRE failed
2016:04:25 21:55:19 : ..\..\jpeg\JPEGStream.cpp : 195 : REQUIRE failed

Just open jpgs... and it doesnt with every picture just with few of them

15.1K Messages

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195.8K Points

Can you send one of those JPEGs to ccox (at) adobe (dot) com?

3 Messages

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70 Points

Done. Thanks a million in advance.

3 Messages

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70 Points

Done. Thanks a million in advance.

1 Message

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60 Points

3 years ago

Михаил Косулин, i just wanted to say thank you, it worked thank God :)

"Reseting all preferences solves this issue. Before this I tried to reinstall, but settings syncs from Adobe CC"

2 Messages

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70 Points

2 years ago

Why the hell aren't bloody Adobe or Apple answering these questions? When did we arrive at a situation where ordinary users are supposed to solve bugs in programmes?!

Adobe Administrator

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15.5K Messages

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291.6K Points

There are several replies from Adobe on this thread. What is your specific problem? Can you provide details about your setup and steps to consistently reproduce your issue?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

System is Mac OS El Capitan 10.11.6
Photoshop CS3

Message 'Could not complete your request because of a program error' appears randomly plus sometimes the programme itself has to be forced to close.

There are no steps that will CONSISTENTLY reproduce the issue as it is entirely random.

My issue is that surely this is something for either Apple or more likely Photoshop THEMSELVES to address - not loads of ordinary users like me.

2 Messages

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70 Points

3 months ago

colud not open c:\users\accounts\desktop\wall.psd becouse of a program error

2 Messages

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70 Points

plz clear my error

2 Messages

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72 Points

a month ago

I am having the same issue. I cannot open ANY files now!

2 Messages

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72 Points

a month ago

I'm having the same issue: cannot complete your request because of a program error. Suddenly I can't use Photoshop any more, and I have no idea how to fix this. I need to work on these files, but cannot even open one!

Adobe Administrator

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15.5K Messages

 • 

291.6K Points

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging