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mike_stapleton

5 Messages

 • 

242 Points

Wed, Oct 29, 2014 4:30 PM

Solved

Photoshop: Could not complete your request because of a program error.

i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end

Problems

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Updated 

18 days ago

197

51

Responses

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

6 years ago

Can you post the contents of the Photoshop Program Error Log:

Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/gl...

Sr. Product Manager, Adobe Digital Imaging

10

0

sandra_pinnel_7642747

2 Messages

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130 Points

Jeffrey, although this topic was being discussed a year ago, I wanted to provide the following feedback because I figured out a way to circumvent the error message and still save my file in the edited condition.
I got the error message "Could not complete your request because of a program error" when I attempted to save a file that I had edited (it should be noted that at the same time, I had 2 other similar files open that I had also edited for which the error message didn't pop up.) This is precisely what happened:
I had finished editing my photograph - I clicked on "Save as" and the error message popped up. So I tried clicking on just "Save" - same error message popped up. So, I clicked on the "X" to close the file - a window popped up to ask me if I wanted to save the changes I'd made - I chose "yes" - and then again, the same error message popped up. (isn't it odd, how a situation like this compels you to scold the computer program; as though it actually can hear you?!!). After inquiring of the program, "So why did you ask me if I wanted to save the changes, when you had no intention of letting me do so?" After that, I
ruminated on the situation .... I had spent a lot of time meticulously working on perfecting a colorization of an old black & white photo - and my result was superb, and not only did I not want the hour's work to be unsaved; but who knows if I could get it that perfect again? Compelled to save my work, I decided to try another approach - and it worked! Here is what I did:
I created a new file, the exact size of the one I couldn't save; and gave it a similar name but not the exact same name. I clicked back onto the image and used the lasso tool to encase the entire image. Using the "move" tool, I slid it
over to the new file. Then, I clicked "Save as" to save the new file, and, voila' !
It let me save it! Yay! Resourcefulness, that's the key - and don't ever give up or lose hope - you can always find a way to prevail; sometimes you just gotta
find another way to do it. I have always applied this principle in life, but computers and programs have a world of their own - and yet, the same principle worked!
Just thought I'd share this "fix", as it were; with you and the folks over at Photoshop. I didn't actually fix the program glitch - I just circumvented it. While I've got you on the horn here, I wanted to tell you how much I love working in Photoshop. I shall never lose the sense of wonder at the technology we have availed to us today, and although I'm an old-timer, I embrace it! I have learned that I have a propensity for graphic art - particularly for colorizing old black & white images. I am careful not to overdo the colorization to the point where you can tell it's fake color - I painstakingly work on it - and I have learned how to colorize eyes really well; they look very real and natural. The photograph I was working on that is the subject of this message was a very old black & white photograph of Bela Lugosi as a young man - without his Dracula regalia and make up on. Placing the black & white photo next to the colorized photo, you see Bela come alive with color - it's amazing, and I did an excellent job, if I do say so myself. Let me know if you want to see it - just email me. My appreciation and gratitude go out to all you folks over there at Adobe, for creating the really neat and useful Photoshop and sharing it with all of us out here!

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5 years ago

lloyd_deberry

1 Message

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62 Points

Excellent advice and a great outlook on life.
Thanks!

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5 years ago

0

sandy_pinnel

2 Messages

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90 Points

Thank you Lloyd; you made my day!  I guess I do have a good outlook on life. I'm kind of goofy and silly for my age, but it keeps youthful exuberance alive, and I strive to be happy.  We can think things into existence, like happiness.  And I have mastered learning how to deal with the loss of those who were dear to me in life. All you have to do, Lloyd; is close your eyes and conjure up a memory of a time and place you were with them while they were alive - you stay there in that place for a minute or two, and it is as if you are really there once again!  Our memory banks are amazing things that serve us so well.  Don't ever underestimate the power of your mind, and all that is in there. 

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5 years ago

0

nature_bees

2 Messages

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84 Points

Sandra Pinnel that worked! Thank you!!!

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4 years ago

0

seongjae_jeon

1 Message

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60 Points

Dear everyone,

Above all, I would like to say thank you to Sandra Pinnel. I solved the same problem!! I sincerely appreciate for your advice!.
When I read your text, it seems like you've worked in kind of computer graphic modification. (Sorry, I could not read your whole sentence because my English skill is not good.) I wish for God bless you.

Purpose of writing this reply is to announce the potential reason of this issue. When I solved the problem by following Sandra's method, I tried to figure out the reason of  this issue. It is suggested that the problem might be due to the different version of the photoshop program between your's and the file, which had finished on ANOTHER (maybe higher than yours) version. I checked my troublemaking file. And it turns out that the version of the file is different with mine. My version is 7.0, but version written in the file showed cc 2017 (Macintosh). You can check it out by yourself.
1. Click mouse's right button on the troublemaking file, and select 'properties'
2. Move to 'detailed' tap.
3. Look at 'Program name' in category of 'original'.
It seems like the program name is the version of the photoshop last used.
I hope this information can save other's valuable time!

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4 years ago

0

jules_skopp

10 Messages

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184 Points

6 years ago

main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed

5

0

chris_cox_2148894

15.1K Messages

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195.8K Points

Somehow the OS is giving Photoshop a different number of monitors at different times. We have seen that happen before when MacOS woke from sleep, and it told Photoshop that zero displays were attached -- but I thought Apple had fixed that bug in MacOS 10.9.something.

Basically the OS says "this window is on device 3",and when we ask for the list of devices it says "you have 1 display device" (or something lower than the number it gave us for the device in use). We then error check the device index before using the list of devices, so that it won't crash -- and that generates the program error.

What MacOS version are you using?
How many displays do you have attached?
Do you have your system setup to mirror any of the displays (like to a projector)?

Like

6 years ago

0

jules_skopp

10 Messages

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184 Points

I'm using one extra monitor with OSX Yosemite. When I wake up my Mac from sleep it takes about 2-3 seconds to realize it has the extra monitor attached. I have noticed that the position of the popup windows in Photoshop gets reset as well from time to time which turns out to be a bit annoying as well (it defaults on my Mac screen even if I work on the external monitor). This error appears whenever I want to trigger file selection window - e.g. choosing to load a color swatch, opening a file, open as... etc.

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6 years ago

0

jules_skopp

10 Messages

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184 Points

Oh I'm sorry - also I have Display mirroring Off.

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6 years ago

0

chris_cox_2148894

15.1K Messages

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195.8K Points

The positions getting reset would be due to the OS telling Photoshop that the display they should appear on no longer exists.

We'll have to do more testing and see if we can reproduce this bug in MacOS 10.10, and get enough information for Apple to find and fix it.

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6 years ago

0

jules_skopp

10 Messages

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184 Points

Thank you Chris. If you need any more information just let me know. It is not a blocker, rather a minor annoyance.

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6 years ago

0

jules_skopp

10 Messages

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184 Points

6 years ago

This is happening every time you leave Photoshop running and Mac goes to Sleep. Solution is to restart the whole thing.

4

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JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

Hi Jules, wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document: http://helpx.adobe.com/photoshop/kb/p... - does the problem go away?

Sr. Product Manager, Adobe Digital Imaging

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6 years ago

0

jules_skopp

10 Messages

 • 

184 Points

Well I will try the suggested solution and see. It happens from time to time and I wasn't able to isolate the case so it can be reproduced so far.

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6 years ago

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

Thanks, Jules. Yeah, if we can reproduce consistently, then we can fix it.

Sr. Product Manager, Adobe Digital Imaging

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6 years ago

0

kameran_davis

1 Message

 • 

62 Points

Every time I add something to a file, I would have to save it due to the fact later on when u try to save it, it says a program error has occurred and I would have to restart ps all over again and start from where I left off and add what I lost from the last save and it happens over and over again and I don’t want to keep having to restart ps because it would take up a lot of time Plz help

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3 years ago

0

nathan_godwin_6891322

4 Messages

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90 Points

6 years ago

This is also happening to me. Ever since I updated both Ps and OX to Yosemite 10.10. I went so far as to uninstall all my Adobe Apps and delete the preferences folders.

I then reinstalled and still have the prob. Now I can't seem to find the PSErrorLog.txt

When I first open Ps I can open files but when I go to 'place embedded' I receive the error and then I cannot Open files either.

4

0

chris_cox_2148894

15.1K Messages

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195.8K Points

For the error log, look in your Photoshop preferences folder: ~/Library/Preferences/Adobe Photoshop CC 2014 Settings/PSErrorLog.txt

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6 years ago

0

chris_cox_2148894

15.1K Messages

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195.8K Points

And if you really need to get work done, consider reinstalling a more stable version of MacOS (10.8.5 or 10.9.5).

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6 years ago

0

nathan_godwin_6891322

4 Messages

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90 Points

TY Chris, I have performed a rollback using Time Machine as stated below. All is well and I'm waiting for 10.10 and Adobe to sort this out before I upgrade my OS.

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6 years ago

0

mark_miller_7561264

1 Message

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60 Points

I use photoshop on PC and having the same problem. I believe that it started after an automatic ADOBE update to our computers.

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5 years ago

0

mike_stapleton

5 Messages

 • 

242 Points

6 years ago

There is no /PSErrorLog.txt file or folder in that location ? here is a screen grab of that location any ideas what i do now ?

0

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

6 years ago

Nathan & Mike,

I'm wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document:..

http://helpx.adobe.com/photoshop/kb/p...

...does the problem go away?

Sr. Product Manager, Adobe Digital Imaging

0

0

mike_stapleton

5 Messages

 • 

242 Points

6 years ago

I have just tried this solution unfortunately it has made no difference at all. just to clarify photoshop works the first time when editing the problem starts when you close down the first image and go to open a second image that is when the problem starts. You then have to do a force close and reopen the software to work on another image .

1

0

JeffreyTranberry

Adobe Administrator

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283.7K Points

Thanks.

Sr. Product Manager, Adobe Digital Imaging

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6 years ago

0

nathan_godwin_6891322

4 Messages

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90 Points

6 years ago

To be honest, I just performed a complete Time Machine roll back. Once I have my system back in order I'll try working in Ps again.

2

0

mike_stapleton

5 Messages

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242 Points

will you let us know if this works?

Like

6 years ago

0

nathan_godwin_6891322

4 Messages

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90 Points

This did work since my system and Adobe were just fine before I updated to 10.10.

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6 years ago

0

michael_ashby_6901852

11 Messages

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160 Points

6 years ago

I am having the same problem...Ok on opening first file from File>Open - next time I attempt to open a file I get a short time lag and then this warning. Same every time.

0

0

amandaobringer

1 Message

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60 Points

6 years ago

I am having the same problem when I try to Place and Embedded image. It works the first time after I have started Photoshop, but the second time I try to use this same functionality, it gives me the program error.

0

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

6 years ago

Is every on Yosemite that's seeing this issue? If so, have you installed the 10.10.1 update?

If you have the 10.10.1 update, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201... If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.

Sr. Product Manager, Adobe Digital Imaging

3

0

michael_ashby_6901852

11 Messages

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160 Points

Jeffrey: Yosemite, Yes. Update, No. I was going to install 10.10.1- are you recommending this? Thanks

Like

6 years ago

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

Yes. It fixes a number of File I/O issues.

Sr. Product Manager, Adobe Digital Imaging

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6 years ago

0

michael_ashby_6901852

11 Messages

 • 

160 Points

Hi Jeffrey, As suggested, I updated to 10.10.1 and do not have 'enable generator' checked. I still have the issue both opening and I also noticed 'placing' causes same dialogue box. Thanks.

Like

6 years ago

0

brian_biddle

17 Messages

 • 

200 Points

6 years ago

Have the same issues after updating to 10.10.1 -I can open a PSD file on first launch..then after that receive the error message "Could not complete your request because of a program error." Removed preferences and same result. First file opens fine.... and thereafter no dice.

Adobe Photoshop CC 2014
Yosemite - 10.10.1


PS Error Log:

2014:08:22 20:34:42 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/xcode/../interfaces/UCopyOnModifyImp.h : 214 : REQUIRE failed
2014:08:25 10:10:08 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:08:25 10:10:11 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:08:25 10:10:16 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:08:25 10:10:29 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:09:16 15:31:14 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/UText.cpp : 5572 : REQUIRE failed
2014:10:15 14:19:32 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:15 14:19:35 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:15 14:19:43 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:15 14:19:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:10:44 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:10:55 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:11:05 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:11:08 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:11:19 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:11:04 10:43:33 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetList.cpp : 246 : REQUIRE failed
2014:11:20 16:34:32 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetList.cpp : 246 : REQUIRE failed
2014:11:26 13:14:06 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:09 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:12 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:18 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:22 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:33 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed

0

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

6 years ago

Is Generator enabled?

If you got to Preferences>Plug-ins... and uncheck Enable Generator and restart, does the problem go away?

Sr. Product Manager, Adobe Digital Imaging

1

0

brian_biddle

17 Messages

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200 Points

Generator was not enabled. Also, closed the libraries panel (was open but not visible)...and still same error message after 1st open works.

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6 years ago

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

6 years ago

OK. Few more questions:

1) Is the Libraries panel visible? If you hide/close it and restart PS, does the problem persist?
2) To eliminate other variables, can you try creating a new Admin user account and run in SafeMode to see if the problem persists. (Instructions for both can be found here: http://bit.ly/Troubleshoot_PS)

Sr. Product Manager, Adobe Digital Imaging

2

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brian_biddle

17 Messages

 • 

200 Points

Ran PS in safe mode... same issues. I'm noticing a bit of a lag w/the open dialogue window when it works on the 1st attempt.

Like

6 years ago

0

JeffreyTranberry

Adobe Administrator

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14.7K Messages

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283.7K Points

Did you try a new Admin user account to rule out permissions related issues?

Sr. Product Manager, Adobe Digital Imaging

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6 years ago

0

antonella_brodigan

2 Messages

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60 Points

6 years ago

This reply was created from a merged topic originally titled After MacOS 10.10 Yosemite upgrade - PS will not open files.

After I installed Mac OS Yosemite PS will only open ONE file.
Any subsequent files I attempt to open result in an error message "could not complete your request because of a program error' which then forces me to quit PS as I cannot open any other files.
Am dead in the water - how do I fix this?

1

0

chris_cox_2148894

15.1K Messages

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195.8K Points

See the previous posts about issues with MacOS 10.10 and how to narrow down the causes.

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6 years ago

0

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