Skip to main content
Adobe Photoshop Family

3 Messages

 • 

94 Points

Wed, Nov 14, 2018 6:43 PM

Photoshop: Could not complete your request because of a program error when opening a JPEG file

I have a file that will not open in photoshop 20.0.1
i can open the file with windows photo app and i have opened it in there made a small edit and saved it and it still wont open the newly saved file.
I have uploaded the file to imgur and redownloaded it and that downloaded one opens fine.
the file is at 
https://dataforge-my.sharepoint.com/:i:/g/personal/phil_hart_dataforge_onmicrosoft_com/Ea9nEElFtEVPv...

Responses

22 Messages

 • 

436 Points

2 years ago

I could open it in Photoshop 20.0.0 on iMac.

Adobe Administrator

 • 

15.5K Messages

 • 

291.6K Points

2 years ago

Thanks. I can't get that image to open in any version of Photoshop. Let me see what I can find out.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

94 Points

2 years ago

Here I made video of me trying to open some files.  Some files work some don't.  I can resave the files with a different program and still not open the resaved files in photoshop
https://www.youtube.com/watch?v=aR3iWfJbwiw

And this is after uninstalling photoshop, deleting preferences, and reinstalling

Adobe Administrator

 • 

15.5K Messages

 • 

291.6K Points

2 years ago

Hi Phil, looks like that file is a mis-labeled PNG. if you rename the file frontals.png does it open for you?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

94 Points

2 years ago

Hm yes it does.  I guess the sender had it mislabed it somehow.  I also tried renaming the other files i was having isues with (from the same sender) in my video to png and they now open as well.  thank you!  I guess feedback for that would be some better error message or auto conversion or something in that scenario, other than either not opening at all or an error that just says program error.
thanks!

Adobe Administrator

 • 

15.5K Messages

 • 

291.6K Points

Thanks. I've been discussing the same here about a better warning or offering to correct the extension and opening the file.

Sr. Product Manager, Adobe Digital Imaging