charley_parker_2970841's profile

3 Messages

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120 Points

Thu, Oct 20, 2011 11:32 PM

Photoshop: "Could not complete your request because of a program error" message when attempting to save as a PDF

"Could not complete your request because of a program error" message when attempting to save as a PDF. How do I fix this? Already tried restoring preferences.

Responses

Adobe Administrator

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15.9K Messages

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295.3K Points

10 y ago

What version of Photoshop are you using? Are you on Win or Mac? Is your copy of Photoshop up to date? http://adobe.ly/PS-Up-To-Date

Have you tried restoring your prefs? http://adobe.ly/PS_Prefs

Where are you saving the file? To a local drive? Network volume? Have you tried saving to the desktop?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.9K Messages

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295.3K Points

Sorry. Missed that you tried restoring prefs.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

i am on Windows 10.  i save first as psd and when finished then save s. .jpg.  then i find i can't open the saved .psd file.  occasionally it saves just fine.  i haven't restored prefs but i did reset all tools.  i save it to my pics on my D DRIVE.  the only thing i am using my D drive for is pics.  i have plenty of memory in both my C and D drives.

Adobe Administrator

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3.5K Messages

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53K Points

Hi Jeanne,

Let me make sure I understand.  You're running PS (which version?) on Win10.  You save your documents to your D: drive, first as .PSDs and then as .JPGs, right?  And then you have trouble opening the .PSDs.  Does it tell you, "Could not complete your request because of a program error"?  Can you see those same files in Windows Explorer?  Would you be okay sending me one of those files that won't open to play with?

Thanks,
David

3 Messages

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120 Points

10 y ago

I'm running CS5.1 on OS X Lion and it's up to date.
Was saving to a folder in the Documents folder on my hard drive, but just tried saving to desktop with same result.
Have not had a problem with saving a PDF until tonight.
Thanks for your help

Adobe Administrator

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15.9K Messages

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295.3K Points

Anything change between the last time you could save and tonight? (install any other software, 3rd party plug-ins, fonts, etc)

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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120 Points

Not that I can think of

Adobe Administrator

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15.9K Messages

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295.3K Points

10 y ago

If you create a new document and save as PDF will it work? Or is it related to a specific document?

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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302 Points

9 y ago

im having the same problem, saving psd file. thought it was a bug in the beta, but it also makes it into the final version.

It is only once in a while it does it. this picture I'm sitting with now I've saved several times during the day and pluslig can not save

Please help, I am losing hours of work here:(

Tryed copying all layeres to a new images, but this one can not saved.
I f i make a new emty image, I can save that. But not when the layers are copied from the old one. There is some thing wrong in the system for layers

4 Messages

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110 Points

The error can be fixed by going into preferences - type and changing the text engine in Photoshop CS6. I changed mine from East Asian to Middle Eastern. This will solve all of your problems.

1 Message

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60 Points

thx so much :) i love you !!

1 Message

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66 Points

Yes, this worked for me!

1 Message

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60 Points

please, before anyone wants to attack...save the image, and read first so you understand the context. i created an account just to say THANK YOU and this definitely works.  Was working on something and decided just to continue writing and work into one of my novels so I go to copy and paste into other software and kept getting error every time I hit ctrl C.  seen other solutions but they would not work. opening word just pasted the text as a rasterized layer where you can adjust the overall size like transforming an image. tried this. restarted ps as explained. now 2 hours of writing does not have to be done all over again. thank you much. in the picture it doesn't seem like a lot..because it isn't haha. this was what was left after i got mad and just pressed power on my pc and lost probably 75% but 10,000 words or just ten, I'm glad I don't have to write them again.

10 Messages

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302 Points

9 y ago

Hi adobe, found a solution. It is as if the fault lies in a layer, I delete layer one by one, so I could find the layout that was "not working". After it was removed I could save the image. I recreated the layer ( copy it, a path color) and put exactly the same settings and then the image could be saved.
So there's definitely a bug hidden in photoshop cs 6 layers master plan :) , let's get it fixed :)

15.1K Messages

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195.8K Points

Can you send us a copy of the document that caused that error? (by saving to another format, or if it has the problem right after opening an older file)

10 Messages

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302 Points

Unfortunately I can not send you the file, because I can not save it with the error. nor is it possible to save in other formats or move layers into another file.

it has happened before with another file. Both times it is when I have a lot of layers. I'll try to watch next time.

Should I write here or is there a more direct line of contacting you? You are more then welcome to call me (little easier than writing)

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Niklas,

I would be happy to help you track down this problem. I will follow up with you via email.

Thanks,
David

10 Messages

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302 Points

9 y ago

so we have the error again, and I can not send you error file, since it looks like photoshop have not written a txt file.

3 Messages

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80 Points

9 y ago

I have got the same Problem. System is Win7 64x and CS6 Master is installed.
I tried to build up a new file step by step. The problem occures when I move a group with al layer mask that includes one layer, with a unlinked layer mask. folder mode is set to "pass through" -see the red marked layers in the screenshot.
If i flatten the grouped layers by clicking STRG+E, it is possible to save the file.

I opened the file by clicking on the "Edit-button" in the "links"-palette in Indesign.
I had that Problem yesterday the first time... may it be an indesign/photoshop-thing?

1 Message

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64 Points

9 y ago

I had a very similar issue when saving as a PSD but couldn't save to the main hard drive or external. I tried the Preferences changes above with no luck. Thanks to Jan above, I started looking at my folders and I was able to figure out the culprit. I had a folder with an unlinked mask inside another folder with an unlinked mask which contained an Adjustment Layer and several other layers. To fix, I linked them both and I was able to save right away. Another option I tried was converting the unlinked folders to a Smart Object which also allowed me to save. Hopefully this helps someone else out with a similar situation!

1 Message

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60 Points

9 y ago

I'm having this same problem, (unable to save because of program error). The weird thing is... it's only when I work from this one specific external drive. My two other drives with photos, no problem. I am working in Photoshop CS6, Late 2009 Imac running Mountain Lion. I have to force-quit Photoshop anytime I work from this drive.
Please help... anyone who might have answer. I am losing work time alsso.
Thanks

3 Messages

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80 Points

9 y ago

I've been having the same issue.. I found somewhat of a solution for the time being to save my file- save my files as a PDF, - I just merged all the layers into one and saved as a PDF.

If someone has a solution or the fix for the bug, please contact me!

Found this in the error log:

UTextFace.cpp

15.1K Messages

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195.8K Points

Can you give me the full errors from PSErrorLog.txt (or at least the last few lines)?

3 Messages

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80 Points

sure:

2012:04:17 13:40:47 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:04:17 13:41:03 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:33:36 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:34:38 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:34:53 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:35:33 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:37:28 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:38:46 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:53:46 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 13:57:56 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 14:00:58 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 14:03:01 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 14:05:31 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 14:08:26 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:25 14:13:51 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:27 13:33:42 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed
2012:09:27 13:38:28 : ..\..\sources\UTextFace.cpp : 1279 : REQUIRE failed

15.1K Messages

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195.8K Points

Which version of Photoshop are you using?

3 Messages

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80 Points

CS 5.1

On a Windows 7

Adobe Administrator

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3.5K Messages

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53K Points

Hi Lynn,

Would you happen to have a copy of the file that was giving you trouble still? I'd to take a look at it.

Thanks,
David

7 Messages

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130 Points

9 y ago

I upgraded from Photoshop CS2 to CS6 extended (Cloud). I'm running Windows 8. A file that I consistently used as a base for advertisements on CS2 will not save as a pdf on CS6. It will let me make changes and save as PSD and Tiff. I tried changing the 'color conversion' selection on the Save as PDF dialogue window from "Convert to destination" to "No Conversion" and it saves. I don't know if the newspaper will take it this way (really don't understand what this conversion is doing). All my software is legit and I am authorized (single user).

Adobe Administrator

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780 Messages

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16.7K Points

This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Photoshop: Can't save PSD to PDF with color settings

3 Messages

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80 Points

9 y ago

I changed the language format in the EDIT>Preferences>Type from East Asia to Middle Eastern

That solved the problem. I've read that solution somwhere in the web... maybe another adobe forum.. I don't rememeber.
That causes a warning if I open a psd-file with a different language-type-preset.... but it works fine (for me).

mad*

2 Messages

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94 Points

8 y ago

Had the same problem and found that a Gradient Fill (adjustement layer) was causing it. It had a mask and when the mask was disabled saving was OK but when enabled it was causing saving error. The solution was to unlink the layer mask. Rasterizing the gradient fill is an other way but takes away the possibility to edit it later on.

Edit: Version CS6 running on 64bit Windows 7. Intel i7 with 12gb RAM

Adobe Administrator

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295.3K Points

Can you post an affected file on Dropbox or other file sharing site?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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3.5K Messages

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53K Points

Or could you send me the file directly? I will follow up with an email.

Thanks!

Adobe Administrator

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3.5K Messages

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53K Points

Hmmm, no email on file for you, Erik. Well, if you could please post the file somewhere, that would be great!

3 Messages

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80 Points

8 y ago

Try to change the language settings as I mentioned above. Nor more troubles anymore

Adobe Administrator

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3.5K Messages

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53K Points

Hiya Jan,

Well, that might work, but I would like to get down to the bottom of this problem. Not only are East Asian user unable to use this solution, but I want to fix the bug! 8-)

Thanks,
David

1 Message

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60 Points

8 y ago

For anyone that may come across this page, I found the following way to avoid the error.

Group all your layers to a single folder, then duplicate that group to a new document, isolate layer visibility (make that a simple layer no Layer Fx or masks, etc.) then save to the deskop with an untitled name. If that doesn't work try isolating a different layer and repeat.

After this saves out, open Ps again, then open the file, then overwrite or re-save with the name you had before.

Btw isolate layer being alt click the visibility eye for your layer, this hides all other layers. Alt click again to turn on the other eyes again.

GL