charley_parker_2970841's profile

3 Messages

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120 Points

Thu, Oct 20, 2011 11:32 PM

Photoshop: "Could not complete your request because of a program error" message when attempting to save as a PDF

"Could not complete your request because of a program error" message when attempting to save as a PDF. How do I fix this? Already tried restoring preferences.

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

10 y ago

What version of Photoshop are you using? Are you on Win or Mac? Is your copy of Photoshop up to date? http://adobe.ly/PS-Up-To-Date

Have you tried restoring your prefs? http://adobe.ly/PS_Prefs

Where are you saving the file? To a local drive? Network volume? Have you tried saving to the desktop?

3 Messages

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120 Points

10 y ago

I'm running CS5.1 on OS X Lion and it's up to date.
Was saving to a folder in the Documents folder on my hard drive, but just tried saving to desktop with same result.
Have not had a problem with saving a PDF until tonight.
Thanks for your help

Adobe Administrator

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15.9K Messages

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296.4K Points

10 y ago

If you create a new document and save as PDF will it work? Or is it related to a specific document?

10 Messages

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302 Points

9 y ago

im having the same problem, saving psd file. thought it was a bug in the beta, but it also makes it into the final version.

It is only once in a while it does it. this picture I'm sitting with now I've saved several times during the day and pluslig can not save

Please help, I am losing hours of work here:(

Tryed copying all layeres to a new images, but this one can not saved.
I f i make a new emty image, I can save that. But not when the layers are copied from the old one. There is some thing wrong in the system for layers

10 Messages

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302 Points

9 y ago

Hi adobe, found a solution. It is as if the fault lies in a layer, I delete layer one by one, so I could find the layout that was "not working". After it was removed I could save the image. I recreated the layer ( copy it, a path color) and put exactly the same settings and then the image could be saved.
So there's definitely a bug hidden in photoshop cs 6 layers master plan :) , let's get it fixed :)

10 Messages

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302 Points

9 y ago

so we have the error again, and I can not send you error file, since it looks like photoshop have not written a txt file.

3 Messages

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80 Points

9 y ago

I have got the same Problem. System is Win7 64x and CS6 Master is installed.
I tried to build up a new file step by step. The problem occures when I move a group with al layer mask that includes one layer, with a unlinked layer mask. folder mode is set to "pass through" -see the red marked layers in the screenshot.
If i flatten the grouped layers by clicking STRG+E, it is possible to save the file.

I opened the file by clicking on the "Edit-button" in the "links"-palette in Indesign.
I had that Problem yesterday the first time... may it be an indesign/photoshop-thing?

1 Message

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64 Points

9 y ago

I had a very similar issue when saving as a PSD but couldn't save to the main hard drive or external. I tried the Preferences changes above with no luck. Thanks to Jan above, I started looking at my folders and I was able to figure out the culprit. I had a folder with an unlinked mask inside another folder with an unlinked mask which contained an Adjustment Layer and several other layers. To fix, I linked them both and I was able to save right away. Another option I tried was converting the unlinked folders to a Smart Object which also allowed me to save. Hopefully this helps someone else out with a similar situation!

1 Message

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60 Points

9 y ago

I'm having this same problem, (unable to save because of program error). The weird thing is... it's only when I work from this one specific external drive. My two other drives with photos, no problem. I am working in Photoshop CS6, Late 2009 Imac running Mountain Lion. I have to force-quit Photoshop anytime I work from this drive.
Please help... anyone who might have answer. I am losing work time alsso.
Thanks

3 Messages

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80 Points

9 y ago

I've been having the same issue.. I found somewhat of a solution for the time being to save my file- save my files as a PDF, - I just merged all the layers into one and saved as a PDF.

If someone has a solution or the fix for the bug, please contact me!

Found this in the error log:

UTextFace.cpp

7 Messages

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130 Points

9 y ago

I upgraded from Photoshop CS2 to CS6 extended (Cloud). I'm running Windows 8. A file that I consistently used as a base for advertisements on CS2 will not save as a pdf on CS6. It will let me make changes and save as PSD and Tiff. I tried changing the 'color conversion' selection on the Save as PDF dialogue window from "Convert to destination" to "No Conversion" and it saves. I don't know if the newspaper will take it this way (really don't understand what this conversion is doing). All my software is legit and I am authorized (single user).

3 Messages

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80 Points

9 y ago

I changed the language format in the EDIT>Preferences>Type from East Asia to Middle Eastern

That solved the problem. I've read that solution somwhere in the web... maybe another adobe forum.. I don't rememeber.
That causes a warning if I open a psd-file with a different language-type-preset.... but it works fine (for me).

mad*

2 Messages

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94 Points

8 y ago

Had the same problem and found that a Gradient Fill (adjustement layer) was causing it. It had a mask and when the mask was disabled saving was OK but when enabled it was causing saving error. The solution was to unlink the layer mask. Rasterizing the gradient fill is an other way but takes away the possibility to edit it later on.

Edit: Version CS6 running on 64bit Windows 7. Intel i7 with 12gb RAM

3 Messages

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80 Points

8 y ago

Try to change the language settings as I mentioned above. Nor more troubles anymore

1 Message

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60 Points

8 y ago

For anyone that may come across this page, I found the following way to avoid the error.

Group all your layers to a single folder, then duplicate that group to a new document, isolate layer visibility (make that a simple layer no Layer Fx or masks, etc.) then save to the deskop with an untitled name. If that doesn't work try isolating a different layer and repeat.

After this saves out, open Ps again, then open the file, then overwrite or re-save with the name you had before.

Btw isolate layer being alt click the visibility eye for your layer, this hides all other layers. Alt click again to turn on the other eyes again.

GL