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1 Message

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70 Points

Sun, Mar 5, 2017 6:38 PM

Photoshop: Could not complete your request because it is not a valid Photoshop document.

Whenever I open any .psd file I have made previously, the error "Could not complete your request because it is not a valid Photoshop document." occurs. For .pdfs, "This is not a valid .pdf document. It cannot be opened." None of my files can be opened in Photoshop. Any help would be greatly appreciated. 

Thank you!

Responses

253 Messages

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3.3K Points

4 years ago

Did you made these files with Illustrator?
Normally these files are PDF files.
So have try to change the extension pout .pdf  instead of pdfs

1 Message

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60 Points

How can I change the extension if I can't open the file?

Adobe Administrator

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3.5K Messages

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52.9K Points

You can change a file's extension using the OS's file browser.

2 Messages

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70 Points

could not complete your request because not valid photoshop document

2 Messages

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70 Points

1 did psd file recovery, that file not open , it is Show, could not complete your request because not valid photoshop document

Adobe Administrator

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3.5K Messages

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52.9K Points

Hi Anass,

Are you on Mac?  If so, the most common scenario is that the extension isn't correct and that's causing the problem.  In those cases, see if the OS can preview the file.  If it can, then just change the extension to GIF, JPG, TIFF, etc until it opens.

On Windows, that solution MIGHT work, but it's far less likely.

Thanks,
David

Adobe Administrator

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3.5K Messages

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52.9K Points

4 years ago

Howdy Helen,

Have you possibly turned off "Maintain Backward Compatibility" for either .PSDs or .PDFs?  You can find the PSD control at Preferences > File Handling > File Compatibility > Maximize PSD and PSB File Compatibility (defaults to Ask).  The PDF controls come up when you save a PDF.  Look at Compatibility in the upper right corner.  Acrobat 5 is default.

Hope that helps,
David

1 Message

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60 Points

3 years ago

i am having the same problem and i cannot find any solutions

1 Message

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60 Points

3 years ago

I have the same issue as well.  I've tried recovery programs, but no go. I recently deleted the cs6 version on my laptop and have started using the adobe cloud monthly version.  So please don't bash me-it's my own fault for not backing up files- but I moved my files from my hard drive to the adobe creative cloud folder.  Now I can't open them and get this same message. Have reinstalled cs6 and tried to open them there and I get the same message.  

Adobe Administrator

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3.5K Messages

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52.9K Points

Hi Fir,

This sounds odd.  Could you send me one of the (SMALL!) files so I can test it for you?  My email is david <dot> mohr <at> adobe <dot> c o m.

Thanks,
David

1 Message

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60 Points

I have the same problem is there any solution??

Adobe Administrator

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3.5K Messages

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52.9K Points

Howdy Mariel,

Are you on Mac or Windows?  Could the file have been saved without an extension?  Have you tried using "Open As"?

Thanks,
David

1 Message

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60 Points

3 years ago

I have a .PSD file i have been working on for couple of days now, i always save it as PSD, but last time when i pressed "Ctrl+S" in order to save the file i experienced the power outage at the same moment, when i turned my pc back on and now the file won't open in Photoshop [im using Windoes7 64bit and PS- CS2] now i am getting this error.
I have tried repair tools but it doesn't work, i am so tense because of it now. :( Help Please!

1 Message

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122 Points

2 years ago

I had a similar error. Turns out I had accidentally saved a TIFF file with the extension PSD which was confusing photoshop. Try changing the file extension to TIFF and see if that fixes your problem. Hope this helps.

1 Message

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82 Points

This totally worked and saved my rear. Thank you.

1 Message

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60 Points

Hi, how I could change it to TIFF, I can't open the file

1 Message

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80 Points

If you are on a Mac, just click on the file on your drive, hit enter, and change the extension from .psd to .tif. I have had this problem repeatedly, and it's the only way I've found to fix it.

2 Messages

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94 Points

This worked for me perfectly.

Adobe Administrator

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3.5K Messages

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52.9K Points

On Windows, if the file extension is incorrect, the file won't open with the right app.  Period.  On Mac, things can be different.

1 Message

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60 Points

a month ago

i am still getting this i have tried everything