helen_mak's profile

1 Message

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70 Points

Sun, Mar 5, 2017 6:38 PM

Photoshop: Could not complete your request because it is not a valid Photoshop document.

Whenever I open any .psd file I have made previously, the error "Could not complete your request because it is not a valid Photoshop document." occurs. For .pdfs, "This is not a valid .pdf document. It cannot be opened." None of my files can be opened in Photoshop. Any help would be greatly appreciated. 

Thank you!

Responses

253 Messages

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3.3K Points

4 y ago

Did you made these files with Illustrator?
Normally these files are PDF files.
So have try to change the extension pout .pdf  instead of pdfs

Adobe Administrator

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3.5K Messages

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53K Points

4 y ago

Howdy Helen,

Have you possibly turned off "Maintain Backward Compatibility" for either .PSDs or .PDFs?  You can find the PSD control at Preferences > File Handling > File Compatibility > Maximize PSD and PSB File Compatibility (defaults to Ask).  The PDF controls come up when you save a PDF.  Look at Compatibility in the upper right corner.  Acrobat 5 is default.

Hope that helps,
David

1 Message

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60 Points

4 y ago

i am having the same problem and i cannot find any solutions

1 Message

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60 Points

4 y ago

I have the same issue as well.  I've tried recovery programs, but no go. I recently deleted the cs6 version on my laptop and have started using the adobe cloud monthly version.  So please don't bash me-it's my own fault for not backing up files- but I moved my files from my hard drive to the adobe creative cloud folder.  Now I can't open them and get this same message. Have reinstalled cs6 and tried to open them there and I get the same message.  

1 Message

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60 Points

4 y ago

I have a .PSD file i have been working on for couple of days now, i always save it as PSD, but last time when i pressed "Ctrl+S" in order to save the file i experienced the power outage at the same moment, when i turned my pc back on and now the file won't open in Photoshop [im using Windoes7 64bit and PS- CS2] now i am getting this error.
I have tried repair tools but it doesn't work, i am so tense because of it now. :( Help Please!

1 Message

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122 Points

3 y ago

I had a similar error. Turns out I had accidentally saved a TIFF file with the extension PSD which was confusing photoshop. Try changing the file extension to TIFF and see if that fixes your problem. Hope this helps.

1 Message

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60 Points

1 y ago

i am still getting this i have tried everything

5 Messages

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100 Points

9 m ago

can somebody help me i have this problem im on windows 10 the file extension is .psd who can i send the file to, so they can try it out?