Skip to main content
Adobe Photoshop Family

1 Message

 • 

70 Points

Sun, Mar 5, 2017 6:38 PM

Photoshop: Could not complete your request because it is not a valid Photoshop document.

Whenever I open any .psd file I have made previously, the error "Could not complete your request because it is not a valid Photoshop document." occurs. For .pdfs, "This is not a valid .pdf document. It cannot be opened." None of my files can be opened in Photoshop. Any help would be greatly appreciated. 

Thank you!

Responses

253 Messages

 • 

3.3K Points

4 years ago

Did you made these files with Illustrator?
Normally these files are PDF files.
So have try to change the extension pout .pdf  instead of pdfs

1 Message

 • 

60 Points

How can I change the extension if I can't open the file?

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

You can change a file's extension using the OS's file browser.

2 Messages

 • 

70 Points

could not complete your request because not valid photoshop document

2 Messages

 • 

70 Points

1 did psd file recovery, that file not open , it is Show, could not complete your request because not valid photoshop document

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Hi Anass,

Are you on Mac?  If so, the most common scenario is that the extension isn't correct and that's causing the problem.  In those cases, see if the OS can preview the file.  If it can, then just change the extension to GIF, JPG, TIFF, etc until it opens.

On Windows, that solution MIGHT work, but it's far less likely.

Thanks,
David

1 Message

 • 

60 Points

Hi David,I have a file that is doing this, I was editing it 2 days ago fine. It is a photoshop file, extension isn't wrong. But my other photoshop files show up as the actual image in the image viewer, while this one shows up as the photoshop thumbnail. Using Mac, please help

Adobe Administrator

 • 

15.1K Messages

 • 

288K Points

How big is the file? Possible to post a copy of the file for us to troubleshoot? (CC files or Dropbox and provide a URL to download)

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Howdy Katherine,

It would really be helpful to see this file, so I can fully understand what's going on.  Like Jeff asked, would it be possible to send the file to us?  Also, just keep in mind, Photoshop can open and edit many formats that are NOT PSDs.  Could it be that's what's happening to you?

Thanks,
David

1 Message

 • 

60 Points

i had a same problem. try to "open as" that file in photoshop.

1 Message

 • 

60 Points

i have a same problem. how to fix it. could not apply the workspace because it is not a valid photo shop document. totally worried..

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Howdy Sumit,

Have you tried changing the file extension?  I would try .PSD, .JPG, .TIF, and .GIF for starters, plus any other file format you use frequently.  What OS are you running on?

I don't understand your comment about not being able to apply a workspace.  Could you clarify?

Thanks,
David

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

4 years ago

Howdy Helen,

Have you possibly turned off "Maintain Backward Compatibility" for either .PSDs or .PDFs?  You can find the PSD control at Preferences > File Handling > File Compatibility > Maximize PSD and PSB File Compatibility (defaults to Ask).  The PDF controls come up when you save a PDF.  Look at Compatibility in the upper right corner.  Acrobat 5 is default.

Hope that helps,
David

1 Message

 • 

60 Points

3 years ago

i am having the same problem and i cannot find any solutions

1 Message

 • 

60 Points

3 years ago

I have the same issue as well.  I've tried recovery programs, but no go. I recently deleted the cs6 version on my laptop and have started using the adobe cloud monthly version.  So please don't bash me-it's my own fault for not backing up files- but I moved my files from my hard drive to the adobe creative cloud folder.  Now I can't open them and get this same message. Have reinstalled cs6 and tried to open them there and I get the same message.  

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Hi Fir,

This sounds odd.  Could you send me one of the (SMALL!) files so I can test it for you?  My email is david <dot> mohr <at> adobe <dot> c o m.

Thanks,
David

1 Message

 • 

60 Points

I have the same problem is there any solution??

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Howdy Mariel,

Are you on Mac or Windows?  Could the file have been saved without an extension?  Have you tried using "Open As"?

Thanks,
David

1 Message

 • 

60 Points

3 years ago

I have a .PSD file i have been working on for couple of days now, i always save it as PSD, but last time when i pressed "Ctrl+S" in order to save the file i experienced the power outage at the same moment, when i turned my pc back on and now the file won't open in Photoshop [im using Windoes7 64bit and PS- CS2] now i am getting this error.
I have tried repair tools but it doesn't work, i am so tense because of it now. :( Help Please!

1 Message

 • 

122 Points

2 years ago

I had a similar error. Turns out I had accidentally saved a TIFF file with the extension PSD which was confusing photoshop. Try changing the file extension to TIFF and see if that fixes your problem. Hope this helps.

1 Message

 • 

82 Points

This totally worked and saved my rear. Thank you.

1 Message

 • 

60 Points

Hi, how I could change it to TIFF, I can't open the file

1 Message

 • 

80 Points

If you are on a Mac, just click on the file on your drive, hit enter, and change the extension from .psd to .tif. I have had this problem repeatedly, and it's the only way I've found to fix it.

2 Messages

 • 

94 Points

This worked for me perfectly.

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

On Windows, if the file extension is incorrect, the file won't open with the right app.  Period.  On Mac, things can be different.

1 Message

 • 

60 Points

2 months ago

i am still getting this i have tried everything

5 Messages

 • 

100 Points

4 days ago

can somebody help me i have this problem im on windows 10 the file extension is .psd who can i send the file to, so they can try it out?

Adobe Administrator

 • 

15.1K Messages

 • 

288K Points

@daesposito Feel free to post to CC Files or Dropbox and I can take a look. 

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

100 Points

heres the dropbox link:

https://www.dropbox.com/s/lf8qghccslqzkss/clean_turnaroundsheets.psd?dl=0

Adobe Administrator

 • 

15.1K Messages

 • 

288K Points

That files seems corrupt. It returns as a data document. How was it created/saved?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

100 Points

i was just drawing and stuff, then i saved it with ctrl+s on an external hard drive and when i wanted to open it one second later cause i forgot to do something it suddenly showed that message

Adobe Administrator

 • 

15.1K Messages

 • 

288K Points

How’s it connected to the machine- over a network, or hard wired?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

100 Points

its connected to my laptop via usb c cable it has 1 terrabyte and its brand new! thanks for trying to help btw!

Adobe Administrator

 • 

15.1K Messages

 • 

288K Points

It looks like hardware issue. It's full of missing data (zeros). 

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

100 Points

can my file be recovered? are there any auto saved previous versions somewhere i dont know to look? i really need to that file back

Adobe Administrator

 • 

15.1K Messages

 • 

288K Points

If this was only saved locally I'm not seeing a way without a local backup. Cloud Documents save versions.

Sr. Product Manager, Adobe Digital Imaging