msredhd's profile

20 Messages

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366 Points

Tue, Dec 17, 2019 7:00 PM

Photoshop: Continued problem with tool windows (Bad Preferences)

I have had continued problems with my tool windows. These could be for Styles, Text, Brushes, etc. I have configured in my workspace the ones I use the most and at least twice a day, these buttons stop working. I also can not access them directly. I do have a third party tool (subscription) that I purchased through Adobe from Pantone. This too stops working. I am able to fix this problem by throwing out my prefs file. I followed the direction from your help video and have zipped my BAD prefs file but can not figure out how to attach it to this report. I am still running CC 2019 as I have a priority plug in that is not yet compatible with 2020.

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Adobe Administrator

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15.9K Messages

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295.3K Points

1 y ago

You can use CC files or Drop Box to post a link to download the file.

Sr. Product Manager, Adobe Digital Imaging

20 Messages

 • 

366 Points

1 y ago

Jeffery, Thanks!
Here is the prefs file.