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Adobe Photoshop Family

3 Messages

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210 Points

Wed, Jan 24, 2018 12:25 PM

Solved

Photoshop CC2018: Wia Support Failing Version 19.1

I have just upgraded to Photoshop CC2018 19.1. This is on Windows 10 Enterprise.

On trying to import from a scanner I get the error after the scanner has run.
 

- I have tried uninstalling including all settings and then re-installation
- Using two different scanners, a Canon and an Epson

To get scanning to work again I have downgraded to version 19.0.1

Iain

Responses

Official Solution

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Everyone,

This should be resolved in the update to Photoshop that is now available. Please open your Creative Cloud, update Photoshop and let us know how it goes.

Thank you!
Hannah

3 Messages

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82 Points

Yes, works fine after updating! Thanks!

Adobe Administrator

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14.8K Messages

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284.8K Points

3 years ago

Thanks Iain, we're looking into this issue.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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64 Points

but you still deliver the buggy version 19.1

102 Messages

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2.2K Points

I am using Vuescan and it is not affected by this bug. I really never use WIA because of the limited functions. I know others do and suggesting  a paid answer doesn't always set well.

It's something to think about if rolling back to 19.0.1 or waiting for a release isn't a good thing and  you can afford it. The one-time payment covers 5 PCs or Macs.

Mac's own WIA counterpart "Images from Device" is working fine.

Gene

3 Messages

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210 Points

Vuescan came with my scanner. For what I am doing it’s not really suitable as I am using Photoshop to batch process a number of photos at once via series of Macros.

2 Messages

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70 Points

I have the same problem.
I am IT personal of the University of Haifa, Israel.
Do you have an estimate time for a solution?
will you please let me know if solution found:
ghorpi@univ.haifa.ac.il

Thank you

1 Message

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62 Points

Not enough regression testing. ;-)

9 Messages

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260 Points

3 years ago

The same issue was posted on the Japan Forum.
https://forums.adobe.com/message/10133603

There is no problem with CC 2017.

3 Messages

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82 Points

Yes, I found that first and my wife speaks Jaoanese so she could explain, but then I found this thread also! Yes, absolutely no problems with scanning in Photoshop CC 2017.

3 Messages

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82 Points

3 years ago

I have the same problem after upgrading to Photoshop CC 2018 yesterday.

1 Message

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100 Points

3 years ago

Same problem. Two Brother scanners, both give the path message from PS CC WIA support. I don't want to go back to a previous version, the smooth brush is too valuable an asset for me. Scanners work fine with ACDSee or CS5 but it's a pain in the ass to switch out of CC every scan. Do fix this bug guys!

1 Message

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62 Points

3 years ago

same error here; path not found 

2 Messages

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70 Points

3 years ago

same error here; path not found. we are from University of Haifa

1 Message

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60 Points

3 years ago

And here - get it fixed Adobe! Serious questions being asked of your QA process.

3 Messages

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80 Points

3 years ago

I just got this error for the 1st time today! Come on Adobe, don't be just like Microsoft and put out crappy software!

3 Messages

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210 Points

3 years ago

To confirm I have update and it seems to be working fine

3 Messages

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80 Points

3 years ago

Hurray! It finally works again! There's nothing like comparing you to Microsoft, to make you all fix things super quickly! 
Thanks so much!