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Adobe Photoshop Family

228 Messages

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5K Points

Sun, Nov 13, 2016 1:35 PM

Solved

Photoshop cc2017: image shifted on second monitor

since the CC 2017 update, when i move an image even only slightly to my second monitor it gets shifted. see example images below. it shows only the part of the images wich is on the second monitor, the rest is black. if i move the image deeper in the second monitor, it shows tow equal parts of the images on both monitors.

i still have the previous version of photoshop installed an made a test there. this is definitely not happening there.

please advise or remove the bug. otherwise the second monitor is not working properly.

many thanks!

Responses

Official Solution

Employee

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86 Messages

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2.3K Points

4 years ago

Thanks for the clarification. I've logged a bug for this issue.

Thanks,
Eric

Official Solution

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

I have just installed the new release and I am very pleased to find this issue has now been fixed!

Employee

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86 Messages

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2.3K Points

4 years ago

I do see the shifting you describe, but it goes away once I release the image window on the target display. Are you saying the image looks incorrect even after releasing the window on the second display?

Thanks,
Eric 

228 Messages

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5K Points

4 years ago

hi,

it happens even when the image only slightly covers the second screen. but only when portion of it is on the second screen. it happens while im draging the image but also when i release the button. also only when is between the screens, if the image is completely on the second scteen there are no issues.

thanks

16 Messages

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464 Points

4 years ago

I'm having the exact same issue. Thanks for logging as a bug, I'll be looking forward to the fix.

228 Messages

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5K Points

4 years ago

today i went back to CC2015.5! the brush and screen bugs are making CC2017 unusable for me.
sorry adobe!

228 Messages

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5K Points

4 years ago

it is extremely frustrating that the latest update 2017.0.1 didn't address this issue. the image is still shifted when dragged to the second monitor. adobe, i can't believe that this is so hard to reapair. :(

5 Messages

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102 Points

4 years ago

i have the same problem on my external monitor with PScc 2017..funny thing is that lightroom is ok on my 2nd monitor...what is the problem & how to solve it..???

62 Messages

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892 Points

4 years ago

I have a similar problem, but instead of shifting the whole document window turns black whenever the PS document window touches even the edge of the primary monitor.

228 Messages

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5K Points

hi charles,

yes, it is the same here.
but please click "me too" on top of the site, so they can see that thee are more people having the problem.

thanks!

5 Messages

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102 Points

hi Charles...what happens with me is as the photo gets transported/shifted to the second monitor/Eizo..the colors become more saturated when I put the photo to full screen using the F key..a real pain

228 Messages

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5K Points

hi ron,

but do you have also the black image issue?

i had also the color change issue, but it was related to different color profile and not a photoshop bug.
it should happen in adobe bridge too.
and it happened only after i let the mouse button when moving to the second screen.
while dragging the colours were the same as on the first monitor.

now i have two equal monitors and i don't have the color change issue anymore.

hope that helps.

5 Messages

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102 Points

hi...I think I have to go into more detail here with my problem....okay..my IMac & Eizo are calibrated separately using..Spyder3 pro..up to date..never had a problem until about a month ago...shifting Bridge from the imac to the Eizo...no problem...colors remain good as in Lightroom...

Ok..main window for Photoshop is iMac..open a photo on the iMac...all good...open a photo on the Eizo...all good...screen mode being standard..F key to bring to full screen with menu bar ...all good...press again to bring the photo back to Standard mode & then the photo colors are more saturated/on the Eizo...then the saturated colors stay..which ever screen mode I am in...

Then I have to close the photo & re-open the photo in Photoshop...time consuming...when I re-open on either the iMac or the Eizo all is well until I go from,with the F key from full screen back to standard...& back again to full screen etc..
I can drag the photo to my Imac screen & all is well again.
+
never had a problem with the black stuff...

once again...have been using photoshop for many years & never had this problem before...strange ...???

5 Messages

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102 Points

Ok...me again...just did a few tries using each screen mode using the Photoshop Menue bar-VIEW-SCREEN MODE..if I use this path & not the F KEY as a short cut all works well...for me it seems to be the problem using the short cut way..F KEY for different screen modes...mmmm

228 Messages

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5K Points

and you have this issue only with the cc2017? probably it is related to the black image issue?

5 Messages

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102 Points

Hi...answer being yes...since I have cc2017...last update...black magic...??? whats that..??been using photoshop for about the last 15 years...never had a problem...oooops

62 Messages

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892 Points

Here is a very short screen grab video showing the problem. I drag the PS document window to the left towards my secondary monitor. The PS window turns black when it hits the edge of my primary monitor. This did not happen with PS CC 2015 and earlier versions.

228 Messages

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5K Points

exactly the same here

62 Messages

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892 Points

OK. If it is the same thing, then it sounds like Eric Ching was able to reproduce and log a bug. I hope fixed in CC 2017.0.2

1 Message

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60 Points

4 years ago

 I also have the issue discussed above and have another issue that MIGHT be related. The window magnification changes when I move to a different monitor. I have it at 100% in the main monitor and move it to the laptop and PS changes it to 50% and if I zoom in to 100%, it gets blurry, like it's at 200%. If it's at 150%, it goes to 75%. If I launch PS on the laptop the file appears very tiny and when I zoom in, it gets blurry. I do not have this issue with any other program. I have checked the resolution on both monitors and also looked into PS preferences but can't find anything. I have also searched online and have not seen this.

228 Messages

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5K Points

4 years ago

issue still not resolved in 2017.1???
why? it is an obvious bug?!

2 Messages

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86 Points

4 years ago

This reply was created from a merged topic originally titled Window glitch when using multiple screens.



i use two screens (27" samsung monitor on top, and macbook retina mid2012 on bottom). when i open an image in photoshop, it starts up just fine. but moving a window over the edge between the two screens, a glitch happens in the windwos. most part of the window goes black. it's fine on both windows, but just moving it a bit over the screen edge creates the glitch.

2 Messages

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70 Points

3 years ago

I also reported this issue to Adobe four months ago and they acknowledged it was a bug due to be fixed. It wasn't fixed in the recent upgrade however. I have found that the issue goes away if you turn off  the graphics processor in the performance menu of photoshop preferences. This isn't a practical solution as it turns off lots of photoshop features.

228 Messages

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5K Points

3 years ago

FIXED! Thanks Jeffery! Thanks Adobe!