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veronica_iniguez
100 Points

9 Messages

 • 

120 Points

Wed, Nov 14, 2018 5:18 PM

Photoshop CC: When I press audio in both clicks on my video clip the video doesn't run

actually when i press  audio  in both clicks on my video clip photoshop CC the video doesnt run HELP! when i quit audio the video plays but no sound 

Question

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Updated 

2 years ago

3

8

Responses

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

2 years ago

Are you on Mac or Win? Does the audio play when you play the file from the OS? Could you post a file you're having trouble with?

Sr. Product Manager, Adobe Digital Imaging

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veronica_iniguez

9 Messages

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120 Points

2 years ago

windos 10

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veronica_iniguez

9 Messages

 • 

120 Points

2 years ago

my laptops audio works on youtube works on messegues everything, but photoshop

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veronica_iniguez

9 Messages

 • 

120 Points

2 years ago

i try to import a new videoclip same thing 

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JeffreyTranberry

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

2 years ago

Could you post a file you're having trouble with?

Sr. Product Manager, Adobe Digital Imaging

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0

veronica_iniguez

9 Messages

 • 

120 Points

2 years ago

any new video I open on my photoshop wont run, unless i cutt the audio

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veronica_iniguez

9 Messages

 • 

120 Points

2 years ago

PLEASE


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JeffreyTranberry

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

2 years ago

Did you download from Adobe.com? I don't see an active membership under your email address. It sounds to me like you're missing some components for playing video from your install.

Sr. Product Manager, Adobe Digital Imaging

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