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10 Messages

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170 Points

Tue, Mar 3, 2015 6:15 AM

Photoshop CC: Type tool file corruption

Hi,

I am not a tech wizard, but I am a photographer who is frustrated. Operating on an iMac OSX with a 2.7 GHz intel Core i5, 8 GB 1600 MHz DD R3 I am seemingly experiencing PS File corruption. It seems to have started yesterday without any reason or incident. And it seems to only occur when the text tool is used and then I click on that layer to solidify my text. Below is a fe images of what I am experiencing. I have used images from different cameras, card readers and different external hard drives as well as images saved directly to the iMa : images that are 5 years old and some a year and some last week and everything in between... all images result in the variation of effects as below. Please help. Deadlines seem to come with these problems and I have no clue how to fix this. Thank you for any and all information in advance.

Kindly,
Nicole

Responses

10 Messages

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170 Points

6 years ago

Sorry for all my typos above. I wrote fast in a fit of frustration never spell checking. Thanks again for all the help. :-)
Here is another image.

15.1K Messages

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195.8K Points

6 years ago

What OS version are you using?

Does this problem go away if you turn off GPU drawing in Photoshop (and relaunch the app)?

10 Messages

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170 Points

6 years ago

Nope unfortunately. I have done that several times and it always starts again. Sometimes after a few images edited, but now it seems that I cannot even get any edited without this occurring once I use the text tool. :-(

10 Messages

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170 Points

6 years ago

OS X , 10.9.5

10 Messages

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170 Points

6 years ago

And now in my attempt to find a work around so I can finish a deadline LR doesn't want to export any images with my watermark on them. The watermark option is checked and when I reopen my file in its saved location, no watermark.

10 Messages

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170 Points

6 years ago

I apologize for all the entries, but I also want to point out that I just updated LR an hour ago and now I am having the watermark not appearing on exported images all of a sudden. NEVER has this been an image. Seems like there is definitely an adobe problem as both products I use are not working properly. What does someone do about this?

Adobe Administrator

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15.5K Messages

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291.9K Points

6 years ago

For your Photoshop issue, go to Preferences>Performance... and uncheck "Use Graphics Processor" and restart Photoshop. The problem with the bad driver should go away.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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3.5K Messages

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53K Points

6 years ago

If Jeff's suggestion doesn't solve your problem, please let us know so we can help troubleshoot this issue further for you.

Thanks,
David

10 Messages

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170 Points

6 years ago

Today I did turn off the driver per instructions above. I closed PS and reopened. I got about 10 images in and this happens again. I really could sue some help. This so frustrating.
Thank you

10 Messages

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170 Points

6 years ago

I drag my ps created text logo over the image ( which I had been doing for 10 images prior , no problem) and this is what is does. Please help.

Adobe Administrator

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3.5K Messages

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53K Points

6 years ago

Hiya Nicole,

I have a meeting until 3:45 or so today, but afterward, I'd be happy to try and walk through this step by step with you using a web-hosted screenshare.  I'll follow up with an email, ok?

Thanks,
David

10 Messages

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170 Points

6 years ago

David, Thank you sooooo very much!!!

21 Messages

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382 Points

4 years ago

Hey Nicole,
Did this issue ever get resolved for you?

Adobe Administrator

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15.5K Messages

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291.9K Points

4 years ago

Based on the UI in the screen shots, it looks like this was occurring with CC 2015.0. Let us know if you're able to reproduce with CC 2015.1.2.

Sr. Product Manager, Adobe Digital Imaging