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9 Messages

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400 Points

Wed, Jun 19, 2013 1:42 AM

Solved

Photoshop CC: Scrub text leading jumps the value super high

When I use the scrub method of adjusting on my leading, PS(win) unexpectedly jumps the number way up, even if I'm scrubbing left, even if i'm holding the alt key.

Responses

Official Solution

3.5K Messages

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52.9K Points

7 years ago

Okay, I can finally post this:

We have made many fixes to the behavior of transformed text and they are now available in the latest release, Photoshop 14.1, which you can download RIGHT NOW. I will acknowledge, there are still a few lingering issues to resolve, but for most users, these fixes should handle their problems. We felt it was better to get a partial fix out now than a perfect fix in the future. We are still planning additional improvements for a coming release.

If you are still struggling with problems, by all means let us know so we can make sure we address them.

Thanks and enjoy!
David

1 Message

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60 Points

Hi David. My Creative Cloud subscription tells me I'm "up to date", but my Photoshop CC version is 14.0. How do I download 14.1?

Best,
Gabe

3.5K Messages

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52.9K Points

Click Help > Updates and you should be automatically led through the process. You can check by going to Help > System Info.

If you continue to have trouble, ping me and I'll set up a screenshare so we can troubleshoot the problem.

Thanks,
David

15.1K Messages

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195.8K Points

7 years ago

Which version of Photoshop are you using?

62 Messages

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892 Points

Chris,
There are a number of separate threads on this bug here and at Adobe Forums. It got introduced in last update of CS6 perpetual (13.0.5 for me) And looks like it is in 14.0 as well. I think it had to do with fixing another "text transform" bug. But the fix made the a Character Panel behave even worse after scaling text.

9 Messages

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400 Points

That's exactly it Charles, the bug only seems to happen when you transform a piece of text then try to manipulate the size, metrics, leading or kerning.

50 Messages

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850 Points

Chris, same set of bugs here (read for details):

http://feedback.photoshop.com/photosh...

http://feedback.photoshop.com/photosh...

More reports exist as well. The bugs are on all platforms, and since 13.0.5, and is also in 14+.

I'm saying bugs because it's a whole new set of odd behavior around the text panel, and is related to the "font-size fix" which 13.0.5 was trying to fix (which I reported earlier as well).

The mess this time is bigger though, as you can see, and affects all PSD documents.

50 Messages

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850 Points

Side note:

1) Create two text fields with some text.
2) Transform (scale) them up.
3) Select them both.
4) Change the font size from the text options.

It works, but every time you change the number and hit enter, you see some arbitrary number in the font size box get written, then reverts to what you wanted.

I can also notice Photoshop struggling to render the UI multiple times before it sets the text fields right. I wonder what kind of a lolgorithm is behind this.

9 Messages

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400 Points

7 years ago

New CC

9 Messages

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400 Points

7 years ago

I guess the same goes for the kerning as well.

1 Message

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62 Points

7 years ago

When scrubbing the text leading, number jumps to over 5000 and then a error message pops up; "A value between 0.01pt and 5000.00 pt is riquired...". Only happens when mouse is positioned over the text leading icon. Looks like the sensibility is too high. After the message pops up it continues to pop up at least three more times. This very annoying!

System Info:
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1

This reply was created from a merged topic originally titled
Text leading Bug.

29 Messages

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486 Points

7 years ago

I just created a post about this scrub issue, but also a few other Character palette operations and have some video examples:
http://feedback.photoshop.com/photosh...

This needs to be fixed fast.

29 Messages

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486 Points

7 years ago

CS6 introduced a method of retaining a transform calculation before applying the font size. If text was 100pt and then transformed larger, the text would maintain the transform and apply that to any new values you typed in later. This was very problematic when changing many text layers to the same value (not realizing some layers had transformations applied).

Whether this is resolved or not in CC isn't clear, but CC (and probably the latest update to the perpetual CS6) now almost crash when opening any documents with text that has been transformed from the problematic CS6.

1. Changing the value of text by input or scrubbing will make the value higher than Photoshop can calculate leaving an alert loop that's almost impossible to dismiss.

example here: http://instagram.com/p/a6CzL6AwH1/

2. Changing the value for leading or tracking also increases the values beyond Photoshop's limits and produces an alert loop, but this time will bounce back and forth to the size and alert after alert continue.

example here: http://instagram.com/p/a6CNVKAwG7/

3. A new bug introduced in CC with tracking. Create a new text layer and set tracking to 100. Now transform the layer and see that the tracking readout has changed (it's higher or lower than the amount you had set). Attempting to change this value will give very odd results (whether you type it in or select a setting from the dropdown menu). If you scrub the amount, you can get a looping alert warning you the amount is too high (it jumps automatically into the thousands).

example here: http://vine.co/v/huuX0vD9pwE/embed
(it changed from -10 to -3)

I don't know what is going on, but someone forgot about all the scenarios for changing text after transformations. Clear the transformation calculation when documents are opened or before a new amount is applied! Who beta tested this with you guys? I keep sending requests to beta for you, but sadly all these issues I find on day one of an actual release. I could have helped you see these issues months ago.

:-(

This reply was created from a merged topic originally titled
Character palette bug increases text inputs beyond available sizes..

50 Messages

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850 Points

"Who beta tested this with you guys? I keep sending requests to beta for you, but sadly all these issues I find on day one of an actual release. I could have helped you see these issues months ago. "

I'm hearing the same from many users lately (and I can confirm), I wonder what is happening at Adobe internally. Must be quite interesting...

Also, same issues here (with font size, tracking, kerning, paragraph spacing, line spacing etc.) since last Photoshop update on OS X and Windows three weeks ago (13.0.5).

129 Messages

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3.2K Points

Hopefully the move from CS to CC will allow Adobe to release app updates when they are ready instead of releasing all apps simultaneously on an inflexible date.

50 Messages

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850 Points

You're about to be disappointed.

15.1K Messages

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195.8K Points

7 years ago

We know about this issue, and related issues with scrubby sliders on the text palettes, and are working on a solution.

62 Messages

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892 Points

Chris, It is not just scrubby input. All input methods for Tracking get broken too after scaling text.

9 Messages

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400 Points

7 years ago

Thanks for your response Chris, on a side note when can we look forward to having the same scrubby sliders in Illustrator and InDesign?

15.1K Messages

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195.8K Points

I don't know - that's up to the AI and ID teams.

3.5K Messages

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52.9K Points

7 years ago

As Chris mentioned, we are aware of the problem and working on a fix. Meanwhile, if you manually enter a leading value using the keyboard, you can at least workaround the problem for now.

Thanks,
David

50 Messages

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850 Points

The problem isn't just with the sliders. Entering values manually on transformed text is misbehaving pretty badly as well (see my linked reports up in the thread).

62 Messages

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892 Points

"Meanwhile, if you manually enter a leading value using the keyboard, you can at least workaround the problem for now."

As Stan said that is not a work-around. All input gets broken. Only workaround it to not scale text in the first place.

50 Messages

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850 Points

I have a very real fear that instead of fixing the text+transform issues that are the cause of this behavior, now someone will go and break the sliders and make it all worse.

I mean, the mess we're in is due to someone trying to fix a font-size bug, instead introducing a bunch of worse text bugs. What's happening, did all people who know Photoshop's code get fired or quit or something?

9 Messages

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400 Points

It's strange but I could swear there was a similar bug in PS5, with the same circumstances. Odd that it would happen again over a decade later.

62 Messages

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892 Points

As I recall it was a bug early in CS6, that was fixed. And is now back.

18 Messages

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378 Points

7 years ago

In the Character Palette if you click the Kerning Icon it selects the Tracking Field. Here's a quick screenshot to show what I mean: http://screencast.com/t/xghNT1cv1

This reply was created from a merged topic originally titled
Kerning icon and Tracking field click area mixed up in Photoshop CC.

37 Messages

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1.5K Points

7 years ago

Similar problems here, and wanted to make sure my particular issue was logged with the other character palette issues.

I'm on a PC using version 14.0. In the tracking field, I cannot get it to adjust at all. Regardless of entering the number or selecting from a pre-populated number, it just resets to some other random number. The only way I can remotely adjust the tracking on text is to select the text with the text tool and hit Alt+Right Arrow, and even that doesn't work too well because it doesn't let me fine tune the spacing.

Pretty bad bug here Adobe. Hope you guys get this fixed quick.

3.5K Messages

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52.9K Points

Howdy Brady,

What you are describing sounds new; it is different than the other reported behavior. The field will automatically multiple whatever you enter by the multiplication factor that the transform represents. So, for instance, if you take some 12 pt Tahoma and scale it to 300%, the tracking will also be scaled 300%. That said, when you enter a manual value, you should get that new value (yes, there's some stuff going on under the hood, but what's reported is basically correct). It doesn't sound like you're seeing that. As a consequence, I'd like to follow up with you via a Connect session. I'll send an email.

Thanks,
David

50 Messages

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850 Points

David, come on, it's not new at all, here's my report from weeks ago and HOURS after the release of 13.0.5. *PLEASE* read carefully (especially bug C):

http://feedback.photoshop.com/photosh...

50 Messages

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850 Points

Furthermore, some values need to scale with the text, while others are scale-agnostic.

Tracking is scale-agnostic. So code which multiplies tracking by scale is a pretty bad logic error in Photoshop's code that was added in 13.0.5. Please check very carefully which properties are scale-agnostic and which aren't. It's a bad mess in there right now.

3.5K Messages

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52.9K Points

Actually, Stan, what I was referring to as sounding new was the "I cannot get it to adjust at all" comment. I have already followed up with Brady and his problem is the same as the one you mentioned above. That bug was logged some time ago and is being investigated.

You are correct, several values which should not scale were incorrectly added to the list that are transformed. This mistake came in at the 11th hour, which is why we missed it. Using CS5 as a guideline, we've isolated those which need to be reverted.

50 Messages

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850 Points

David,

I just want to make sure the scope of the problem is properly understood. Not only some properties which should NOT be multiplied by the transform were multiplied but also vice versa, some properties which should be multiplied, are NOT multiplied (line spacing, paragraph spacing to name a couple).

Also, when you copy text from one text field and paste into another, the transforms of the source and target aren't taken into account, resulting in weird size pastes.

Photoshop CS5 would always produce the same size text when copied from one field and pasted into another, never mind the scale transforms of each text field.

Now, there are two strategies to implement this, I think 13.0.5 is trying a fundamentally different strategy than CS5 hence the plethora of side effects.

I have no access to the CS5 source code, but empirically (and judging from the scripting API) what it did was to "normalize" the transform, by adjusting the internal font-size, line-spacing and so on of the text during the transform, so at the end no values need to be constantly multiplied and divided to compensate in the UI.

Well you can go the UI multiplication/division way too, but you need to be really comprehensive, as the example of copy/pasting shows. You need to constantly adjust those values any place they're used.

I feel doing the normalization during the transform is a far simpler, more accurate strategy, but that's just my opinion.

37 Messages

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1.5K Points

7 years ago

This may or may not help anyone in the meantime, as I know some of the issues listed here weren't exactly like mine, but it will be a workaround for the problem I'm incurring until they get it fixed and maybe it will help someone else out. Big thanks to David with Adobe for responding directly to me and logging my particular issue.

So what seems to be happening (and David acknowledged this and that they're working on a fix) is that when you resize text with the transform tool, the values aren't updating. So if I sized up the text to like 200% with the transform tool and entered the value of 20 in my tracking field, it might auto change it to 10. Now this may not be exact, but it gives you a rough idea of what's happening. For now, make sure all sizing is done through the character palette after the initial creation of the text field and you're not tweaking any sizing through the transform tools. I like to manually tweak through the transform tool myself all the time, but at least it's a way to get by until they fix it, which David assures me they will, as it's a bug they know is a big priority.

18 Messages

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378 Points

Thanks for mentioning this. I was having this bug the other day but didn't think to document it at the time.

2 Messages

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114 Points

7 years ago

This reply was created from a merged topic originally titled
Photoshop CC: Character Palette Tracking Issue on Windows.


Typing in values like -700 in the tracking area of the character palette brings up a dialog box saying "An integer between -1000 and 10000 is required." even though it falls within those boundaries. When the dialog box pops up it changes the value in the field to -7124 on its own, then after clicking on the OK button on the dialog box, the value changes to -997, and it never successfully allows me to have the tracking I want.

4 Messages

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122 Points

7 years ago

This reply was created from a merged topic originally titled
Scrubbing Fonts to new heights.....


When using the scrub slider to change the font size Photoshop changes the number drastically. This is definitely a bug. I was slide the scrubber from 10pt font to 20 point font and it popped in 1468pt font.