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26 Messages

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390 Points

Wed, Oct 23, 2013 11:40 AM

Solved

Photoshop: CC reports error (fatal requiring a force quit) when trying to split a video clip

I have an outstanding case with Adobe technical support (very poor support).I append the case history to this summary:
However to précis the problem. Since subscribing to PS CC I have been unable to split a video clip (with the scissors tool), when I try to do this I get a fatal error (ie PS freezes) by repeatedly clicking the OK in the error dialog the clip eventually splits but the error remains and I have to force quit out of PS.
At Adobe's suggestion I have removed the preferences file (for PSCC), removed all previous versions of PS also used Adobes clean up tool to assist this, followed by uninstalling CC and reinstalling. A quirk is that on reinstall (this reverts to the early version of PS CC) the error goes away but when updating PS CC (being alerted to updates) the error returns.

Responses

Official Solution

Adobe Administrator

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14.9K Messages

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285.7K Points

7 years ago

I am able to reproduce with the info I gained from doing some remote troubleshooting with Welsh Wizard.

Workaround for program error splitting a clip is to go to Preferences>Plug-ins... and make sure "Enable Generator" is unchecked and restart Photoshop.

If you installed Edge Reflow, you will also need to disable the "Generator" folder in the Photoshop>Plug-ins folder by putting a tilde in front of the folders name. (e.g. ~Generator ) and restart Photoshop.

Sr. Product Manager, Adobe Digital Imaging

Official Solution

Adobe Administrator

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14.9K Messages

 • 

285.7K Points

7 years ago

This should be fixed in the latest update.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

14.9K Messages

 • 

285.7K Points

7 years ago

Hi Richard,

Are you on mac or win? (OS/version)

Does this happen with all video clips? (what is the file type/source of the video)

Sr. Product Manager, Adobe Digital Imaging

26 Messages

 • 

390 Points

7 years ago

Hi Jeffrey

I am using the latest highest spec iMac on OS 10.8.4 see screen shot.

Appears to happen on all video clips I have tried from different shoots (it worked fine with CS6).

The source of the video clips are from my Nikon D4. 30fps 1920x1080. .MOV files

I attach also a screen shot of the error dialog.The latter screenshot (showing the error) you will see shows the clip split this is after repeatedly hitting the OK on the error dialog.

Regards

Richard

26 Messages

 • 

390 Points

7 years ago

It sent the same screen shot I attach the spec

26 Messages

 • 

390 Points

7 years ago

Hi Jeffrey
Just installed OS 9 (Mavericks) on both my iMacs on the older one with PSCS6 (updated) the video function of splitting on the same .MOV file works perfectly. It still doesn't with PS CC on the newer iMac.
Regards
Richard

26 Messages

 • 

390 Points

7 years ago

Hi Jeffrey

Any thoughts?

Richard

Adobe Administrator

 • 

14.9K Messages

 • 

285.7K Points

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

I asked the video experts on the team to try and repro, but haven't heard back. (they may be out of the office)

Sr. Product Manager, Adobe Digital Imaging

26 Messages

 • 

390 Points

7 years ago

Hi Jeffrey
Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
Operating System: Mac OS 10.9.0
System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3400 MHz
Built-in memory: 32768 MB
Free memory: 23045 MB
Memory available to Photoshop: 31201 MB
Memory used by Photoshop: 75 %
Image tile size: 1024K
Image cache levels: 4
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1200, right=4160
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGPUs=1
gpu[0].OGLVersion="2.1"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="NVIDIA GeForce GTX 680MX OpenGL Engine"
gpu[0].RendererID=16918308
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=1
gpu[0].OCLVersion="1.2 (Aug 24 2013 21:03:27)"
gpu[0].CUDASupported=0
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
Serial number:
Application folder: /Applications/Adobe Photoshop CC/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 2.83T, 2.49T free
Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-Ins/

Installed components:

adbeape.framework adbeape 3.4.0.29366 0.1160850
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.3.2.30746 79.535742
adobe_caps.framework adobe_caps 7.0.0.21 1.248010
AdobeACE.framework AdobeACE 2.20.02.31468 79.543790
AdobeAGM.framework AdobeAGM 4.30.24.31468 79.543790
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.03.31468 79.543790
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.543790
AdobeCoolType.framework AdobeCoolType 5.13.00.31468 79.543790
AdobeCrashReporter.framework AdobeCrashReporter 7.0.1
AdobeExtendScript.framework AdobeExtendScript 4.5.5.30746 79.535742
AdobeJP2K.framework AdobeJP2K 1.2.2.29712 79.248139
AdobeLinguistic.framework 19061
AdobeMPS.framework AdobeMPS 5.8.1.30604 79.535029
AdobeOwl.framework AdobeOwl 5.0.13 79.533484
AdobePDFL.framework AdobePDFL 10.0.1.30505 79.499517
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 7.0.0.1786
AdobeScCore.framework AdobeScCore 4.5.5.30746 79.535742
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 79.151481 79.151481
AdobeXMPFiles.framework AdobeXMPFiles 79.151481 79.151481
AdobeXMPScript.framework AdobeXMPScript 79.151481 79.151481
ahclient.framework ahclient 1.8.0.31
aif_core.framework AdobeAIF 5.0.00 79.534508
aif_ocl.framework AdobeAIF 5.0.00 79.534508
aif_ogl.framework AdobeAIF 5.0.00 79.534508
AlignmentLib.framework xcode Copyright © 2013 Adobe Systems Incorporated
amtlib.framework amtlib 7.0.0.169
boost_date_time.framework boost_date_time 7.0.0.0
boost_signals.framework boost_signals 7.0.0.0
boost_system.framework boost_system 7.0.0.0
boost_threads.framework boost_threads 7.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.1.6.30929 151865
CITThreading.framework CITThreading 2.1.6.30929 151865
dvaaudiodevice.framework dvaaudiodevice 7.0.0.0
dvacore.framework dvacore 7.0.0.0
dvamarshal.framework dvamarshal 7.0.0.0
dvamediatypes.framework dvamediatypes 7.0.0.0
dvaplayer.framework dvaplayer 7.0.0.0
dvatransport.framework dvatransport 7.0.0.0
dvaunittesting.framework dvaunittesting 7.0.0.0
dynamiclink.framework dynamiclink 7.0.0.0
FileInfo.framework FileInfo 79.151561 79.151561
filter_graph.framework AdobeAIF 5.0.00 79.534508
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
LogSession.framework LogSession 2.1.2.1785
mediacoreif.framework mediacoreif 7.0.0.0
patchmatch.framework patchmatch 1.2.00.31297 79.542390
PlugPlugOwl.framework PlugPlugOwl 4.0.1.34
UpdaterNotifications.framework UpdaterNotifications 7.0.1.102 "7.0.1.102"
WRServices.framework

Required plug-ins:

3D Studio 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 14.1.2 x001 ©2002-2013 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 14.1.2 x001 ©2003-2013 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 14.1.2 x001 ©1997-2013 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Entropy 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 14.1.2 x001 ©1990-2013 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 14.1.2 x001 ©2001-2013 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 14.0, Copyright © 2001-2013 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 14.1.2 x001 ©1990-2013 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 14.1.2 x001 ©1990-2013 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 14.1.2 x001 ©1989-2013 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Photoshop Touch CC (14.0.0.0) ©1993-2013 Adobe Systems Incorporated - from the file “PSDX.plugin”
Picture Package Filter 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 14.1.2 x001 ©1989-2013 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 14.1.2 x001 ©1989-2013 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 14.1.2 x001 ©2003-2013 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 14.0, Copyright © 1999-2013 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2013 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shake Reduction 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
Shear 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
STL 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
Sumi-e 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
Water Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 14.1.2 x001 ©1989-2013 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

BackgroundFilter 2.200, Copyright © 2003-2012 Google - from the file “BackgroundFilter.plugin”
Color Efex Pro 4 4.200, Copyright © 2000-2013 Google - from the file “Color Efex Pro 4.plugin”
Dfine 2 2.200, Copyright © 2003-2012 Google - from the file “Dfine2.plugin”
FineStructuresFilter 2.200, Copyright © 2003-2012 Google - from the file “FineStructuresFilter.plugin”
HDR Efex Pro 2 2.100, Copyright © 2000-2013 Google - from the file “HDR Efex Pro 2.plugin”
HotPixelsFilter 2.200, Copyright © 2003-2012 Google - from the file “HotPixelsFilter.plugin”
Merge to HDR Efex Pro 2 2.100, Copyright © 2000-2013 Google - from the file “HDR Efex Pro 2 Automation.plugin”
Nik Collection Selective Tool 2.105, Copyright © 2000-2013 Google - from the file “SelectivePalette.plugin”
ShadowsFilter 2.200, Copyright © 2003-2012 Google - from the file “ShadowsFilter.plugin”
Sharpener Pro 3: (1) RAW Presharpener 3.100, Copyright © 2000-2012 Google - from the file “SHP3RPS.plugin”
Sharpener Pro 3: (2) Output Sharpener 3.100, Copyright © 2000-2012 Google - from the file “SHP3OS.plugin”
Silver Efex Pro 2 2.100, Copyright © 2000-2013 Google. - from the file “Silver Efex Pro 2.plugin”
SkinFilter 2.200, Copyright © 2003-2012 Google - from the file “SkinFilter.plugin”
SkyFilter 2.200, Copyright © 2003-2012 Google - from the file “SkyFilter.plugin”
StrongNoiseFilter 2.200, Copyright © 2003-2012 Google - from the file “StrongNoiseFilter.plugin”
Viveza 2 2.100, Copyright © 2012 Google - from the file “Viveza2.plugin”
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Adobe Exchange
Installed TWAIN devices: NONE

26 Messages

 • 

390 Points

7 years ago

Hi Jeffrey
Is there anyway of removing one of the relies from this thread?
Regards
Richard

Adobe Administrator

 • 

14.9K Messages

 • 

285.7K Points

Sure. Which one? You can remove any of your own replies by hovering over the reply and clicking "Remove" in the upper right of the reply area.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

102 Points

7 years ago

I'm experiencing the exact same problem. Did you find a solution?

Adobe Administrator

 • 

14.9K Messages

 • 

285.7K Points

7 years ago

Hi Jared,

We've tried to reproduce this issue but haven't been able to reproduce in house, yet.

There seems to be something system specific causing this issue.

Can you tell me if restoring the preferences, running under a new Admin account to troubleshoot permissions, or running Safe Mode avoids this problem?

http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

26 Messages

 • 

390 Points

7 years ago

Not yet.
I have this thread live with Jeffrey Tranberry (he told me he has passed to Adobe's video guys) also I have an outstanding Adobe Portal Case in the UK.

26 Messages

 • 

390 Points

7 years ago

Hi I have removed the preferences and restarted CC but with no success regarding the error. There is only one Admin on my machine. I have not tried to run in safe mode. I believe that these are all non starters. Incidentally you will see that someone else has reported a similar situation (Jared Ponchot)

Adobe Administrator

 • 

14.9K Messages

 • 

285.7K Points

I'm saying to create a new Admin account to see if this issue is related to damaged permissions.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

102 Points

7 years ago

I uninstalled Photoshop CC and then Reinstalled and after that the issue has stopped and things seem to be working fine #fingerscrossed

Adobe Administrator

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14.9K Messages

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285.7K Points

Thanks Jared. This points to a resource file potentially being damaged or locked (wrong permissions) through the upgrade process.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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102 Points

I _think_ I did a permissions repair via Disk Utility around the time I did the OS upgrade, just to make sure things were good across my system. I'm curious if doing that again could have helped, or if perhaps doing that was part of the problem? It's all working now after the reinstall so maybe I'll never know (hopefully) :)

26 Messages

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390 Points

Just check the PS CC about and check that you are working on the latest v i.e. 14.1.2

Adobe Administrator

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14.9K Messages

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285.7K Points

Unfortunately, I've found that repair permissions isn't 100% bulletproof in my experience. Glad to hear that reinstall repaired the damage for you.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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102 Points

Yep, I'm at 14.1.2

26 Messages

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390 Points

7 years ago

just check that this isn't the first version of PS CC and not the latest update. I did the same and it worked for me. Then when I updated it gave the same error.

5 Messages

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102 Points

Odd, for me I showed no new update except for other CC apps after I reinstalled Photoshop, so I _think_ I am updated to the latest but it's still working ever since uninstalling and reinstalling.