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8 Messages

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160 Points

Fri, Jan 27, 2017 11:42 PM

Photoshop CC: Liquify only showing a hand tool (macOS Sierra/Wacom)

Ok... so i downloaded photoshop CC and it's up to date on the updates but when I go to Liquify, all i see is the hand, and it will not let me use any of the other tools.  The space bar button is fine and not depressed, and the rest of photoshop works and behaves normally.  Any ideas on how to fix this? 

Responses

2K Messages

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35K Points

4 years ago

You don't say what OS you're on, but if you're on a Mac, perhaps this helps?

https://helpx.adobe.com/photoshop/kb/hand-tool-stuck-liquify-photoshop.html?mv=product&mv2=ps&am...#

8 Messages

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160 Points

I am on the latest Mac OS, Sierra.

8 Messages

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160 Points

4 years ago

For what it's worth, i tried what was mentioned in the link you provided... no success yet...  I even tried reinstalling the my wacom driver as someone mentioned that may be the problem... nope... 

2K Messages

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35K Points

4 years ago

I don't really know what's causing the problem. I'm not running Sierra yet, but I haven't heard of those who are having this problem in particular come up again. Have you gone through the usual routine of deleting your preferences, and if that doesn't work, uninstalling and reinstalling? I'm afraid if that kb help didn't help, that's all I've got.

Hopefully come Monday someone from Adobe will pop in and see that it's an issue not getting resolved.

1 Message

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60 Points

4 years ago

I am having problems with the liquidfy filter. the program crashes every time i click on the liquidfy filter.
Operating system Windows 10

Adobe Administrator

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15.5K Messages

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291.9K Points

4 years ago

It's a Wacom specific issue: https://helpx.adobe.com/photoshop/kb/hand-tool-stuck-liquify-photoshop.html We're working with them to try and solve.

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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160 Points

I am running sierra...  I really dont know what happened but after trying everything and nothing working, i woke up one morning and it's working, for now.  I dont know what fixed it or what broke it in the first place, which makes me a wee bit nervous.  I do have a slightly older wacom bamboo tablet in which there are no new firmware for it, so probably to be safe, once tax return money comes in, we'll get a new wacom with a new driver just to be safe.

8 Messages

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160 Points

and that's the thing, i initially tried everything on that link and it still didn't work... i really have no idea what changed after that, if any, that made it start working...  I have been using my wacom on my laptop more, so it hasn't been plugged into my imac as often as it used to be, perhaps that's what did it... but here's hoping... 

20 Messages

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386 Points

4 years ago

Hi, currently I updated my Wacom software and all is running ok. Hope this helps. (Im Mac user with OS, PS and Wacom software up to date)

Adobe Administrator

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15.5K Messages

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291.9K Points

Are you running Sierra?

Sr. Product Manager, Adobe Digital Imaging

20 Messages

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386 Points

yes

20 Messages

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386 Points

And I had the same problem

8 Messages

 • 

160 Points

I am running sierra...  I really dont know what happened but after trying everything and nothing working, i woke up one morning and it's working, for now.  I dont know what fixed it or what broke it in the first place, which makes me a wee bit nervous.  I do have a slightly older wacom bamboo tablet in which there are no new firmware for it, so probably to be safe, once tax return money comes in, we'll get a new wacom with a new driver just to be safe.