jonathan_lockwood's profile

9 Messages

 • 

520 Points

Mon, Apr 14, 2014 1:33 PM

Photoshop CC: Latest update makes images pixelated/grainy/noisy

Very pixelated images when opening in Photoshop CC.

When I open an image in Photoshop, since updating it, they all appear very pixelated/grainy/noisy - at first I wondered if some of my images were damaged, but when zooming into the image I can see it with all its detail.

Responses

Official Solution

9 Messages

 • 

520 Points

7 y ago

Our good man Brett managed to solve the issue:

Detailed instructions: http://helpx.adobe.com/photoshop/kb/noise-photoshop-cc-images.html

In preferences>performance my cache setting was set to 1 for some reason.

He suggested setting it to it's default of 4. 
 
I restarted Photoshop CC and opened a photo (the same one I'd used as an example) and the grain issue was gone.

Thank you Brett.

Jonathan

2 Messages

 • 

66 Points

It didn't work on mine.

1 Message

 • 

60 Points

thank you for this, i have had trouble the last 3 times i went out to shoot an was getting very frustrated going through camera setting and googling why this problem has happened. i just fixed the cache setting from 1 to 4 ns thankfully it worked. this happened after i installed the new Photoshop from creative cloud a couple weeks ago. You would think the setting would automatically be at 4 since no one wants to see their photos like that and have a heart attack! thank you!!

15.1K Messages

 • 

195.8K Points

4 is the default, but the installer offers to copy settings from previous versions.

2 Messages

 • 

72 Points

arghhhh, so grateful for this post......I wish I had found this a couple of weeks ago....thank you so much

1 Message

 • 

60 Points

should say Edit>preferences>performance.  Took me a minute to figure it out

15.1K Messages

 • 

195.8K Points

7 y ago

What exact version of Photoshop CC are you using?
And we haven't posted an update in a few months, so what update are you referring to?

What OS version are you using?
Have you checked your GPU settings, and your video card drivers?

9 Messages

 • 

520 Points

7 y ago

Hi Chris,

I'm using version 14.2.1 x64
I updated it from Creative Cloud last week.

I'm using Windows 7 64bit

I'm updating the video card drivers now, but how can I check the GPU settings?

Thank you

15.1K Messages

 • 

195.8K Points

Without knowing exactly what you're attempting to describe, I suspect that your GPU may have been disabled and you are seeing point sampling instead of the GPU smooth resampling at different zoom factors.

And 14.2.1 has been out a lot more than a week.

9 Messages

 • 

520 Points

7 y ago

Hi Chris,
The update may have been out more than a week, but I have only recently updated it. What more can I say.

I have updated the video card driver and there is no difference.
How can I make sure the GPU is enabled?
As far as I am aware, I have been through to the preferences menu and checked, and it looks like it is enabled.

I may not be able to clearly describe what is going on, but if we can fault find piece at a time then maybe we can fix the issue?

Thank you

15.1K Messages

 • 

195.8K Points

GPU Settings are in Preferences, under the Performance tab.

And a screen shot would really help in showing us what you are talking about...

2 Messages

 • 

90 Points

I was able to fix this issue by checking the checkbox for "use graphic processor" Mine was unchecked. Once I fixed this, the program worked flawlessly. I am assuming the update caused the box to be unchecked, because before the update the program worked fine. Thanks!!

2 Messages

 • 

72 Points

Hello, mine has done the exact same too, never did it before, but i know exactly what you mean, arghhh, its driving me nuts :-)

9 Messages

 • 

520 Points

7 y ago

Hi Chris,

Sorry it's taken a while - been away over Easter.

I've attached a JPG screen shot to give you an idea of what's happening.
I've included the same photo next to it in windows explorer to give contrast.
You can see the difference in the grain of the wall and the Groom's jacket.

Jonathan

15.1K Messages

 • 

195.8K Points

That could be a video driver issue, or it could be that Windows Picture Viewer is just not showing all the data. Zoom in to 100% on the image to judge the actual quality of the image.

1 Message

 • 

60 Points

I have been getting the same issue.

1 Message

 • 

60 Points

I had a similar issues with all my filters coming out pixelated after the update. I found out that they all had a jitters applied to them and once it turned it done to 0 on the effects the issue was resolved. 

9 Messages

 • 

520 Points

7 y ago

No, that's not the issue at all.
It is definitely a Photoshop issue.

As mentioned in an earlier post I had installed the latest driver for the video card - all up to date.
As for Windows Picture Viewer - that was looking fine, no grain issue.

When I zoom into 100% the image is fine, it is when the image opens and is in full screen that there is an issue as shown in the image in my previous post.

1 Message

 • 

80 Points

7 y ago

I too am having issues with pixelation. I downloaded updated version the one from April 14 and I am getting the same on all my pics didn't have this problem before updating it.

2 Messages

 • 

66 Points

Same for me

9 Messages

 • 

520 Points

7 y ago

I'm glad I'm not the only one!
But it's sad to hear you are experiencing the same problem Cassandra.

Sadly the response to the problem hasn't been very helpful, and it seems like the Sr. Computer Scientist of the group doesn't want to deal with the issue.

It is definitely a Photoshop issue.

2.1K Messages

 • 

32.2K Points

7 y ago

Can you send us the original file to investigate? We don't see this behavior on our side with our files. Or at least post a screen shot of both Photoshop and the Picture Viewer at 100% zoom so we can see an "Actual Pixels" comparison between the two?

In the Photoshop screen shot, we can see you have Nik plug-ins in use. Have you tried disabling plug-ins by holding down Shift while launching Photoshop? (If you get the timing right, you will see "Skip loading optional and third-party plug-ins?")

9 Messages

 • 

520 Points

7 y ago

Hi Brett,

I'm happy to send you one of my files for you to test with.
It won't upload on here though (file size is around 15mb), so can I send it via email or FTP?

I have tested taking the plug-ins out of the equation, as you mentioned, and also taking them out physically from the files structure - neither attempt made a difference.

2.1K Messages

 • 

32.2K Points

Send the file to bnemecek [AT] adobe [DOT] com

3 Messages

 • 

92 Points

7 y ago

This reply was created from a merged topic originally titled
Photoshop: Grainy Images Upon Opening.


For some reason, when I open images in photoshop CC they come out all pixelated and just look horrible. However, when I open the images in Bridge they look fine and also when I save them they look fine. Why are the images showing up all fuzzy in the photoshop preview?

9 Messages

 • 

520 Points

Hi Aaron,
I had the same issue.
Thankfully Brett from Adobe sourced the problem.

It's most likely that, like me, when you updated Photoshop CC you started seeing your images appear grainy.
What's happened is that your cache level in preferences>performance will most likely be set at '1', when the default should be '4'.
If you change this and then restart Photoshop CC the problem should be sorted.

Jonathan

3 Messages

 • 

80 Points

7 y ago

Since updating my ps cc last week when I open a file it takes for ever to open and opens in blocky stages. Sometimes it just crashes and I have to force the programme to close I have attached a file print screen to show you

2.1K Messages

 • 

32.2K Points

Go into Edit > Preferences > Performance and uncheck the Use Graphics Processor option. Re-open the image. See if things start behaving normally.

15.1K Messages

 • 

195.8K Points

The gap between tiles also looks like a video card driver bug.
But that really doesn't sound like it is related to this topic.

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

I agree.

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://blogs.adobe.com/crawlspace/201...

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If doing both of those doesn't help, select Edit>Preferences>Performance... and click [Advanced Settings...]. Set the Drawing Mode to "Basic" and restart Photoshop.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

80 Points

7 y ago

I looked for latest driver and it was already up to date. I looked in preferences and it was already set to basic. I set it to normal to see if it helped and so far so good :) Thanks for your help

15.1K Messages

 • 

195.8K Points

Did you update from the GPU maker, or Microsoft (big mistake)?

3 Messages

 • 

80 Points

Sorry I don't understand what you mean by did I update from GPU maker. I didn't update the driver as it said it was already up to date

15.1K Messages

 • 

195.8K Points

Did you check the driver version at the GPU maker's website, or at Microsoft (which has drivers several years out of date)?
Usually when people tell us their drivers are "up to date", they just checked via Microsoft and still have out of date drivers.

2 Messages

 • 

90 Points

I was able to fix this issue by checking the checkbox for "use graphic processor" Mine was unchecked. Once I fixed this the program worked flawlessly. I am assuming the update caused the box to be unchecked because before the update the program worked fine. Thanks!!

15.1K Messages

 • 

195.8K Points

That means that the problem was with the video card driver. On Windows you should update those from the GPU maker. On MacOS, you have to wait for Apple to update them.

1 Message

 • 

62 Points

7 y ago

Been going made myself with this issue in PS CC recently, thanks changing cache level from 1 to 4 fixed it!!!!!

1 Message

 • 

60 Points

7 y ago

I have found a solution which I hope will help many!

In Photoshop CC, if you go to View > Show > Pixel Grid

And UN-tick this, you should immediately see block colour, images and text in a new light.

I spent many hours trying to solve this - I hope it helps many others.