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9 Messages

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200 Points

Sat, Sep 28, 2013 9:25 PM

Photoshop CC: HDR Pro not displaying image properly in edit page.

HDR Pro: After I have merged photos from LR5 into PSCC, The merged image on the adjustment screen has sections missing from it. Like grey blocks in the image. When I zoom - or + more blocks appear! Like this...

Responses

15.1K Messages

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195.8K Points

7 years ago

What OS version?

And have you installed the 14.1.2 update?

9 Messages

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200 Points

7 years ago

Using OS 10.8.5 and CC 14.1.2

9 Messages

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200 Points

7 years ago

I'm new to photoshop cc and this is the first time I've tried the HDR in it. So if it was functioning properly before I did the latest upgrade to CC, I don't know.
After I click the OK button the resulting image looks great. CC does a nice job but not being able to see what I'm doing in the edit page sucks.

I'm thinking of uninstalling and re-installing CC. Sounds like there's a corrupted file somewhere. I'll do that tmw if no one posts a quick fix.

15.1K Messages

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195.8K Points

It looks a lot like a GPU/video driver issue - but I haven't seen those particular issues on MacOS (at least not without more problems and obviously bad cards).

9 Messages

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200 Points

Thanks for your help Chris. I uninstalled and re-installed PS and it's working ok now.

15.1K Messages

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195.8K Points

Hmmm, that's odd. Did you also reapply the updates?

9 Messages

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200 Points

7 years ago

I just installed the update 14.1.2 and the issue has returned. So it looks like it's a bug in the 14.1.2

4 Messages

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102 Points

7 years ago

This reply was created from a merged topic originally titled
Photoshop 14.1.2: HDR Merge has a retina display bug on may macbook pro.


4 Messages

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102 Points

7 years ago

This white patch does not appear on the external display, only the retina. I have the latest shipping OS version

9 Messages

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200 Points

7 years ago

Definitely a bug in the software then. I too am using a MacBook Pro Retina. I reverted back to 14.0 and have no probs with that version.

2 Messages

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82 Points

7 years ago

This reply was created from a merged topic originally titled
Photoshop CC: Merge to HDR white-out.


since the CC cloud upgrade two days ago, the Merge into HDR doesn't work properly. There is a strip, wide big strip of white (no content), when photographs are merged. It appears right after merging, but is NOT in the final outcome. However, it makes it almost impossible to tweak the photo before opening in the Photoshop (because there is a huge portion without any content). I noticed only today and previously it was ok. I assume it happened after the latest update. best regards

12 Messages

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266 Points

7 years ago

Same problem here with late 2013 rMBP

1 Message

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60 Points

7 years ago

Exactly the same problem here. OSX 10.9 and CC 14.2

1 Message

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60 Points

7 years ago

Has anyone found a solution for this problem with MacBook Pro Retina? Same problem, OSX 10.9 and CC14.2. Except after updating to OSX Maverick, the white strip has moved to the right, rather than the center as above. This makes this problem a "little" less annoying.
Ed Thompson

15.1K Messages

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195.8K Points

MacOS 10.9 does have a number of video driver issues that have not yet been fixed.

9 Messages

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200 Points

7 years ago

Nope, and you can't download the 14.0 version anymore. Only the 14.2 last I checked.

9 Messages

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200 Points

I'm still using 10.8.5

1 Message

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64 Points

7 years ago

Using 14.1.2 on a MacBook Pro Retina 15'' (2013, OS X 10.9.1) and experiencing the same problem when running it on the internal display.

Running CC on an external display connected via Thunderbolt/Mini Displayport fixes the problem.

4 Messages

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112 Points

7 years ago

This reply was created from a merged topic originally titled
Bizarre screen display of photoshopCC HDR images on macbook pro retina.


Selected three raw photos in lightroom CC for HDR development in photoshop CC. When the process was done, I magnified the image to better see the details. A large white block - about 25% of the image - appeared. I resized the view. The block remained, but in a different place. At the smallest image size, the block was not visible, but when I stepped upwards to fit in the screen, a line representing the size of the previous view remained, like overlapping cards in a stack.Obviously, I cannot use photoshop cc for HDR images. I'm working on a 13" macbook pro retina (late 2013).

1 Message

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60 Points

7 years ago

I'm another person with the same problem.... Glad to hear it's not likely a faulty video card in my new computer.