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Adobe Photoshop Family

5 Messages

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120 Points

Tue, Feb 11, 2014 4:39 PM

Photoshop CC 'froze up" today during quick mask application.

The program froze up during quick mask application.
Had to 'log off', force program closure.
18gb of ram.

Responses

15.1K Messages

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195.8K Points

7 years ago

Do you have all the Photoshop updates installed (should be on 14.2)?
What OS version?

Did the whole program freeze, or were keys just not working?

5 Messages

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120 Points

7 years ago

The Photoshop CC is up to date.
Windows 7 pro
The entire program froze during a masking function, using Q key.
Absolutely no response of any kind.
I logged of, forced program closure, restarted, and Photoshop CC was able to recover all of the work to that point, including all layers.
I don't know what the issue was. I was not using any plugins at the time. i have never had this issue before.

Adobe Administrator

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15K Messages

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286.9K Points

7 years ago

Is your video driver up to date? http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

120 Points

7 years ago

Thanks for the tip. I found the drivers were from 2010, updated the drivers, so now I will see if it fixes the issue.

5 Messages

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120 Points

7 years ago

Updated drivers did not cure the issue.
The program 'froze' again, just as before when utilizing the quick mask "Q".
During the process the cursor starts 'rubber banding' effect, then moves freely, but with no response from the program. None of the buttons, keys, or any functions work.

5 Messages

 • 

120 Points

7 years ago

Photoshop CC freezes up when using the "quick mask". Happens most of the time.

6 Messages

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506 Points

7 years ago

This has been happening to me as well for the last month or so. Happens when trying to pull up the Quick Mask (Q) or the Layer Mask Rubylith (\).

Video drivers and Photoshop are up to date.

Running Window 7 64-bit, Photoshop CC 64-bit

UPDATE: After reading this forum post, I have discovered that it is an issue with the graphics processor. I have used OpenGL for the past few years with no issue, but for some reason it has only recently caused a problem.

I did not need to completely disable the graphics processor, only change the drawing mode from "Advanced" to "Normal".

Instructions are as follows:

1. Close all documents.
2. Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
3. In the Performance panel, click GPU Settings Advanced Settings.
4. Choose Drawing Mode > Normal (or Basic).
5. Restart Photoshop.

More info here:
http://helpx.adobe.com/photoshop/kb/p...