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Adobe Photoshop Family

33 Messages

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780 Points

Mon, Sep 9, 2013 10:08 AM

Solved

Photoshop CC: Files open with wrong window size on non-Retina screens attached to Retina Macs

I'm working on my external (non-Retina) monitor, with my Retina MacBook as a secondary screen next to it. Not uncommon, I believe.

When I open a document Photoshop displays it at Retina-size (i.e 50%) for a split-second before zooming in to 100%. It keeps the window size at 50% though. Since this can get a little annoying Photoshop should adjust the window size to show the full document instead.

(This happens with "Zoom Resizes Window" turned On and Off, as far as I can tell.)

Responses

Official Solution

Adobe Administrator

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14.6K Messages

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283K Points

5 years ago

OK. It sounds like we're talking about two different things. This issue reported by the original poster where the window is smaller and has scroll bars when it should be expanded and show the entire image has been fixed.

The behavior described in later comments is covered by this topic: http://feedback.photoshop.com/photosh...

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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84 Points

7 years ago

I just dl Photoshop CC and the exact same thing happened with the exact same setup!

21 Messages

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246 Points

Looks like Adobe has not solve this yet. Please add your mood (there is an option at the button of the text window), as well as how does this makes you feel. ( this will make the problem more noticeable so Adobe can place more attention and care on to this topic.

3 Messages

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84 Points

7 years ago

It only seems to do this when it opens the first document and nothing else is open. The second and third documents have been opening in their full size

21 Messages

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246 Points

Looks like Adobe has not solve this yet. Please add your mood (there is an option at the button of the text window), as well as how does this makes you feel. ( this will make the problem more noticeable so Adobe can place more attention and care on to this topic.
Also: Help get this topic noticed by sharing it on Facebook.
( There is a share icon on the top of this page )

2 Messages

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74 Points

7 years ago

I have this problem as well, but unlike Adriana, it happens to me for every single document that I open.

21 Messages

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246 Points

Looks like Adobe has not solve this yet. Please add your mood (there is an option at the button of the text window), as well as how does this makes you feel. ( this will make the problem more noticeable so Adobe can place more attention and care on to this topic.
Also: Help get this topic noticed by sharing it on Facebook.
( There is a share icon on the top of this page )

21 Messages

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246 Points

Hi ,Jake, please read the comment made on Adriana Tang a few minutes ago, I kindly invite you to do the same proposed to Adrian. (hopefully you can read this before a moderator of this forum deletes my comment again).

9 Messages

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248 Points

This is my problem as well -- every file opens the wrong size and all I can do is window / arrange consolidate to tab. The second images opens fine. I wrote an action to do this consolidate to tab, but it doesn't work???

1 Message

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62 Points

7 years ago

Same issue:
• PS CC
• MBP 13" Retina display
• Thunderbolt monitor
• PS file with multiple Smart Object Layers (SOL)

When a SOL is opened, the window size is contracted requiring manual resizing to view entire image.

This makes me feel a little frustrated, interrupting an otherwise smooth process, especially considering the large number of SOLs I have to manually open per file.

21 Messages

 • 

246 Points

Looks like Adobe has not solve this yet. Please add your mood (there is an option at the button of the text window), as well as how does this makes you feel. ( this will make the problem more noticeable so Adobe can place more attention and care on to this topic.
Also: Help get this topic noticed by sharing it on Facebook.
( There is a share icon on the top of this page )

1 Message

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62 Points

7 years ago

Hmmm, I'm having issues just like every one else here.

I'm running Photoshop CC on a late 2013 MacBook Pro Retina Display with 2009 LED Cinema Display. Anything opened in the Cinema Display is in the wrong window size. It's a minor annoyance, but it IS an annoyance.

There seem to be other issues involving the retina display as well.

Would love to get these resolved, Adobe.

Thanks!

21 Messages

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246 Points

Looks like Adobe has not solve this yet. Please add your mood (there is an option at the button of the text window), as well as how does this makes you feel. ( this will make the problem more noticeable so Adobe can place more attention and care on to this topic.
Also: Help get this topic noticed by sharing it on Facebook.
( There is a share icon on the top of this page )

1 Message

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62 Points

7 years ago

Same problem here, very frustrating having to click on the green (expand window button) every time I open a file. I get it every time I open a file no matter what size, monitor/monitors attached or not attached, doesn't seem to matter.

Especially when not having tabs activated (I prefer not to work with tabs) call me old school if you like.

Been going through the settings with no luck.

Please fix this problem Adobe.

Running Photoshop CC on macbook pro Retina 15 late 2013

21 Messages

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246 Points

Looks like Adobe has not solve this yet. Please add your mood (there is an option at the button of the text window), as well as how does this makes you feel. ( this will make the problem more noticeable so Adobe can place more attention and care on to this topic.
Also: Help get this topic noticed by sharing it on Facebook.
( There is a share icon on the top of this page )

21 Messages

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246 Points

6 years ago

Same issue on my new MBP/Retina with a Thunder Bolt display.
Its kind of annoying.
But NOW I'm really worried to notice that the problem its NOT new ( at least 7 months old ) ... please Adobe do something.

21 Messages

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246 Points

6 years ago

Just few minutes ago, Chris Cox, a moderator from this forum, removes an invitation that I made to all persons sharing this conflict. His reason for the removal: "you already posted this once". My reasons for post this more than once: "I'm reminding, and asking to each and everyone involved to make and extra push to solve this problem that is affecting thousands of Photoshop users with a Retina Display and a Thunderbolt monitor.

21 Messages

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246 Points

6 years ago

Finally I found a solution !!!
All you have to do is:
1.- Be sure that Photoshop is not running.
2.- Find Photoshop CC App.
3.- Right click on it
4.- Look for the option box -Ope in LOW RESOLUTION-
5.- Checkmark it.
... Done !!!!

3 Messages

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84 Points

OMG! THANK YOU!!! this totally works! you are amazing!

21 Messages

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246 Points

Thanks to you for such kind reply !
Now lets hope that Adobe can spread this to the rest of the community, as well as make a FIX on the next Photoshop update.
Once again, thanks for your comment ;-)

33 Messages

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780 Points

That's a possible workaround but unfortunately prevents you from using your Retina display to preview any hi-dpi stuff you might be working on. Also quite annoying to change this option every time you're working without an external display... So yeah, still waiting for an official fix :(

2 Messages

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70 Points

6 years ago

Same issue here, every time I open a file.

I've got a Mac Book Pro 15" Retina with the open lid and a second monitor attached via Thunderbolt.

It just started to happen on the Photoshop CC 2014, before I was using Photoshop CS6 and it worked without problems.

21 Messages

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246 Points

6 years ago

Edoardo,

If you still have the problem, take a look at my previous reply ( just a couple of comments before yours ).

BTW: I'm wonder why neither Adobe or Apple have made anything about this.
Anyway, the manual solution is just a few clicks above.

2 Messages

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70 Points

6 years ago

Hi Jorge, thank you, very kind.
I've tried your workaround and it worked for me as well.

Yet, I wanted to add my voice to Adobe.

The workaround is good, but I frequently use my computer without the second monitor as well and switching settings, or not getting the hidpi advantage, is annoying.

So, yeah, hoping for an official fix from Adobe too.

1 Message

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60 Points

6 years ago

Having this exact issue as well. What are you doing Adobe?!

21 Messages

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246 Points

And now the thing is going worst if you try to use Skype and share your screen at the same time.
If you have a Thunderbolt display, and a MBP retina display; dont attempt to share your screen; it will crash everything :(
BTW: Having also lots of crashes with the new PS 2014 :( :( :(

1 Message

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62 Points

6 years ago

Same here.
At least I’m happy to see that it’s an existing problem, and not a tricks of my computer. Would love to see it resolved, thought.