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Adobe Photoshop Family

2 Messages

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86 Points

Mon, Jan 15, 2018 12:25 PM

Photoshop CC: Crashing (Windows)

When I opening the Ps CC when is loading to "Initializing menus...", then suddenly it come out another windows it say "Crash Report for Adobe Photoshop CC", and it say again "A crash report has been generated.This report can help Adobe find solution to the problem."

Responses

952 Messages

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15.3K Points

3 years ago

Hold ALT + SHIFT+ CTRL during Photoshop start and select delete settings in dialog. You settings will be lost and Photoshop will be in default settings. If you need your settings find folder with settings and make backup. If this won't help you can try reinstall, but it takes a bit more time.

2 Messages

 • 

86 Points

How?

Adobe Administrator

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14.8K Messages

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284.8K Points

3 years ago

What does the text of the crash log say? Does the event viewer show what the faulting module is?

Sr. Product Manager, Adobe Digital Imaging