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Adobe Photoshop Family
michael_hann_5pc4hefwhgqsc's profile

1 Message


70 Points

Wed, Feb 13, 2019 4:07 AM

Photoshop CC crashing when GPU Acceleration is enabled. Dell G5.

I am using Photoshop CC and have had constant crashes within minutes of opening the application when GPU Acceleration is enabled. This happened with 20.0.0 / 20.0.1 / 20.0.2 and is still happening with the 20.0.3 update. I have to run the application without GPU Acceleration enabled in any way or it crashes almost instantly. It happens even quicker when I try and scroll through the fonts. Everything is 100% when I turn GPU acceleration off.

Dell G5 15 5587
Windows 10 1803 (17134.556)
Core i7 8750H
16GB DDR4 2400
NVIDIA GeForce GTX1060 MaxQ (416.34)
Built-in UHD 4k Display & External LG 27UK600 4k Display


2 Messages


92 Points

2 years ago

Install the Intel driver for the intel card. That's the problem. I didi it and everything works like a charm now. Even when Intel says that the driver installed in a machine in forced mode, can cause "stability problems". It was precisely the other way around.
You have to uninstall the Dell driver, extract the downloaded driver from intel (which resides in an exe container, you would need 7zip to do this). You must uninstall and delete the dell drivers. Then search for new hardware in the device manager (search it with Cortana) then when the new card appears search for your folder with the intel driver, navigate to the graphics folder and select it as the source of the driver. Wait for the instalation and done. Restart and run photoshop with full GPU support.