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marc_simonetti_6182071

3 Messages

 • 

110 Points

Wed, Dec 11, 2013 10:28 PM

Photoshop CC crashing several times a day.

I'm an intensive user of photoshop for ten years now, and the latest version is crashing about ten times a day on my system, which is a major problem for me.

I've got all the latest drivers installed, and nothing changed except photoshop cc.

Here's my event log:

Nom de l’application défaillante Photoshop.exe, version : 14.1.2.427, horodatage : 0x524002c6
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000707f3ee
ID du processus défaillant : 0xfd0
Heure de début de l’application défaillante : 0x01cef6bcaf0d6f0f
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : 22b7bb3f-62b2-11e3-b255-5404a628c030

In French sorry.

Is there anywhere else where I should ask about that?

Problems

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Updated 

7 years ago

1

3

Responses

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

7 years ago

The unknown module name usually means something that was unloaded - that could be a third party plugin (try disabling them all) or a driver.

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marc_simonetti

4 Messages

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104 Points

7 years ago

Thanks for the answer, I don't have any plugin...

The only driver that sometimes caused problem was the wacom one for the cintiq 24 hd touch. Could that one be causing that kind of crash?

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chris_cox_2148894

15.1K Messages

 • 

195.8K Points

Or the video driver, or even a keyboard or mouse driver...

Like

7 years ago

0

marc_simonetti_6182071

3 Messages

 • 

110 Points

Ok, I've checked all my drivers, used also Driverupdate from avg.

There isn't any problem at all with my drivers, but there is a problem with photoshop CC. It keeps on crashing, and it's a pain.

The thing is, it was working really fine until it got updated recently (not the latest release, just the one before), so how can I fix the problem?

Like

7 years ago

0

ulrik_groth_andersen

22 Messages

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1.2K Points

7 years ago

I experience spontanious crashes often as well + the ones that happens when you use remote desktop to a PC with photoshop running, 50% of times it crashes immediately (I've created another ticket on this http://feedback.photoshop.com/photosh... )

But I also, like above, experience random crashes - a huge pain! It's really one of these swear word worthy issues :)

There seems to be no pattern of the crashes (probably is, but as a power user i do multitasking/windowing/all sorts of crap simmoultanously all day long). Photoshop CC just seems like an unrealiable unstable application.

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photoshop cc crashes.