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strachalak's profile
strachalak
100 Points

9 Messages

 • 

150 Points

Tue, Aug 20, 2013 3:10 PM

Photoshop CC crashing on NVIDIA GT 540M (driver bug)

Hi,
If I run Photoshop CC on NVIDIA GeForce GT 540M, 2GB RAM (OpenGL 4.3, detected by DoctorGL) Photoshop will fall with error "Program has stopped working". I have latest drivers. My integrated graphic card is slow and I can't create 3D effects. Can someone help me please?

Problems

 • 

Updated 

7 y ago

75

9

Responses

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

8 y ago

What does the crash report say is the faulting module?

When exactly does Photoshop crash?

Does Help -> System Info show anything about the crash?

0

0

strachalak

9 Messages

 • 

150 Points

8 y ago

Photoshop will crash immediately after launch, so I can't see System info. Crash report said only the program has stopped working. Here is screenshot of error:
http://www.jpeg.cz/images/2013/08/20/...
Sorry, it's in Czech, but here is translate:
"Program Adobe Photoshop CC has stopped working
Problem caused that program has stopped working correctly
System Windows will close the program and notify you whether there are solutions"
But after I close this message, Windows show me nothing.

0

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

8 y ago

We need the details from the system logs, with the name of the faulting module. Quite likely the cause is the video driver, but it could also be a third party plugin, corrupt fonts, malware, etc.

Check Event Viewer > Windows Logs > Application
and find the crash event corresponding to the Photoshop crash, then we need to see the details.

0

0

strachalak

9 Messages

 • 

150 Points

8 y ago

I found this:
Název protokolu:Application
Zdroj: Windows Error Reporting
Datum: 20.8.2013 23:43:25
ID události: 1001
Kategorie úlohy:Není
Úroveň: Informace
Klíčová slova: Klasické nastavení
Uživatel: Není k dispozici
Počítač: Strachalaci-PC
Popis:
Chybný blok 3671904065, typ 1
Název události: APPCRASH
Reakce: Není k dispozici
ID souboru CAB: 0

Podpis problému:
P1: Photoshop.exe
P2: 14.0.0.0
P3: 51763d4f
P4: nvd3d9wrap.dll
P5: 8.17.13.2049
P6: 51c40f61
P7: c0000005
P8: 000089b4
P9:
P10:

Připojené soubory:
C:\Users\Strachalaci\AppData\Local\Temp\WER61D8.tmp.WERInternalMetadata.xml

Tyto soubory mohou být k dispozici zde:
C:\Users\Strachalaci\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_eedb1837c1065656a7dc40604df398f074f15b_0b52b5a2

Symbol analýzy:
Opětovné hledání řešení: 0
ID hlášení: 7d77cd35-09e1-11e3-ba6d-b870f4e2a4ae
Stav hlášení: 0
Kód XML události:

1001
4
0
0x80000000000000

44264
Application
Strachalaci-PC

3671904065
1
APPCRASH
Není k dispozici
0
Photoshop.exe
14.0.0.0
51763d4f
nvd3d9wrap.dll
8.17.13.2049
51c40f61
c0000005
000089b4

C:\Users\Strachalaci\AppData\Local\Temp\WER61D8.tmp.WERInternalMetadata.xml
C:\Users\Strachalaci\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_eedb1837c1065656a7dc40604df398f074f15b_0b52b5a2

0
7d77cd35-09e1-11e3-ba6d-b870f4e2a4ae
0

If You need translate Czech words, please tell me, I can do that. I don't want to translate it bad, so I let the original text.

2

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

Yep, your video card driver (nvd3d9wrap.dll ) is crashing.

Contact NVidia. You might have bits of an older driver still on your system, or something else wrong with the driver that can be cleaned up easily. If not, and it really is a bug in the driver, then NVidia will need more information to isolate the bug for their engineers to fix.

Helpful

8 y ago

0

strachalak

9 Messages

 • 

150 Points

Thank You very much :)

Helpful

8 y ago

0

strachalak

9 Messages

 • 

150 Points

8 y ago

Hello,
NVIDIA sent me here again. This problem is specific for Photoshop Creative Cloud. (Photoshop CS5, CS6 and others programs are working)
I look forward for Your help

8

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chris_cox_2148894

15.1K Messages

 • 

195.8K Points

The crash is inside the NVidia driver, only NVidia is going to be able to solve the crash inside NVidia code.
Adobe does not have NVidia's code, and cannot do anything about crashes occurring in NVidia code.

Also, other programs or older programs working doesn't mean anything, since the new program may be hitting a different part of the driver, and that part contains the bug in the driver.

Helpful

8 y ago

0

strachalak

9 Messages

 • 

150 Points

Okay, I wrote to them again. I will wait for their reply.

Helpful

8 y ago

0

strachalak

9 Messages

 • 

150 Points

Hello,
type of my graphic card is not listed here
http://www.adobe.com/cz/products/prem...
This can be main problem

Helpful

8 y ago

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

No, that has nothing to do with it. You aren't using Premiere.

Helpful

8 y ago

0

strachalak

9 Messages

 • 

150 Points

Programators from Nvidia don't know, where is the problem. In informations about Photoshop CC specs are not listed the graphic cards.

Helpful

8 y ago

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

Yes, because Photoshop isn't limited to specific cards. Photoshop's GPU code works with any GPU and driver that work correctly. But you have a driver version that does not work correctly and is crashing. So you either need to update the driver, or contact NVidia and work with them to get the driver bug fixed.

Helpful

8 y ago

0

strachalak

9 Messages

 • 

150 Points

I have latest drivers. (Certified WHQL drivers). Programators from Nvidia will wait for Your reply.

Helpful

8 y ago

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

NVidia needs to hear FROM YOU -- it's your system that has a crashing bug in their code. I don't have a system that crashes in the NVidia driver, so I can't help them figure out why their driver code is crashing.

Helpful

8 y ago

0

bruce_stamps

1 Message

 • 

50 Points

8 y ago

Your problem may not be related to Photoshop CC and the NVIDIA 540m graphics processor. Photoshop CC works perfectly with the the NVIDIA 540m graphics processor. The problem is with NVIDIA's Optimus (GPU switching). For some reason, NVIDIA's Optimus wants to push Photoshop CC off on to the integrated card - in my case it's the Intel 3000. This issue can be resolved by overriding the errant 540m's GPU switching behavior for the Photoshop CC program using the NVIDIA Control Panel.

NVIDIA Control Panel -> Manage 3D settings -> Program Settings (tab) -> 1. Select a program to customize: (drop down -> select "Adobe Photoshop") -> 2. Select the preferred processor for this program: (drop down -> select "High-performance NVIDIA processor") -> Click the "Apply" button in the lower right corner. -> Then create something cool!

I hope this post saves someone's time and sanity.

NVIDIA, if you're listening, how about a fix in the next driver update?

0

0

thomas_groman

2 Messages

 • 

60 Points

8 y ago

Your problem may not be related to Photoshop CC and the NVIDIA 540m graphics processor. Photoshop CC works perfectly with the the NVIDIA 540m graphics processor. The problem is with NVIDIA's Optimus (GPU switching). For some reason, NVIDIA's Optimus wants to push Photoshop CC off on to the integrated card - in my case it's the Intel 3000. This issue can be resolved by overriding the errant 540m's GPU switching behavior for the Photoshop CC program using the NVIDIA Control Panel.

NVIDIA Control Panel -> Manage 3D settings -> Program Settings (tab) -> 1. Select a program to customize: (drop down -> select "Adobe Photoshop") -> 2. Select the preferred processor for this program: (drop down -> select "High-performance NVIDIA processor") -> Click the "Apply" button in the lower right corner. -> Then create something cool!

I hope this post saves someone's time and sanity.

NVIDIA, if you're listening, how about a fix in the next driver update?

0

0

thomas_groman

2 Messages

 • 

60 Points

8 y ago

I had the same issue. The issue seems to be caused by NVIDIA Optimus (GPU switching). I resolved it by using the NVIDIA Control Panel and changing the graphics processor to the processor that wasn't selected (Do this via NVIDIA Control Panel -> Manage 3D settings, Program Settings tab). Currently, I have the "Integrated graphics" (Intel 3000) selected, but Adobe's GPU sniffer tells me the 540m is being used by Photoshop CC and Preferences -> Performance shows the same. I have full Adobe Photoshop CC functionality, no warning messages, and no crashes.

BTW... I'm using two external monitors (1 HDMI and 1 DVI (on the mini display port w\ converter) and not using the laptop screen.

NVIDIA - please fix this.

0

0

marc_simonetti

4 Messages

 • 

104 Points

7 y ago

I do have the same problem here's my event log:

Nom du journal :Application
Source : Application Error
Date : 09/12/2013 13:23:44
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : Marc-PC
Description :
Nom de l’application défaillante Photoshop.exe, version : 14.1.2.427, horodatage : 0x524002c6
Nom du module défaillant : Photoshop.exe, version : 14.1.2.427, horodatage : 0x524002c6
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000157e853
ID du processus défaillant : 0x598
Heure de début de l’application défaillante : 0x01cef4b9f5bd44d9
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
ID de rapport : bead7770-60cc-11e3-be3d-5404a628c030
XML de l’événement :

1000
2
100
0x80000000000000

46732
Application
Marc-PC

Photoshop.exe
14.1.2.427
524002c6
Photoshop.exe
14.1.2.427
524002c6
c0000005
000000000157e853
598
01cef4b9f5bd44d9
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
bead7770-60cc-11e3-be3d-5404a628c030

Does it sound familiar to you?

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0

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