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5 Messages

 • 

260 Points

Wed, Nov 13, 2013 4:46 PM

Photoshop CC: Crashing a lot on my system

I've lived in Photoshop daily since version 7.0. The current Creative Cloud version is the buggiest, least dependable and most frustrating version of this product I've ever used!! It freezes. It crashes. And the purported auto-save feature has never saved anything. I've lost more work in this version in the past month or so than I have in all previous versions combined.

Responses

15.1K Messages

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195.8K Points

7 years ago

Photoshop CC is the most stable version we've shipped (at least as long as we've been able to track crash reports).

The most common causes of crashes are third party drivers (especially video drivers) and OS bugs.

With more information, we might be able to help you figure out what is going wrong on your system.

1 Message

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120 Points

I ran flawlessly in CC for about three months. Now CC crashes over and over and over. I am so frustrated I could scream. All my third party drivers, including my video card driver, are up to date. How am I supposed to get any work done?

15.1K Messages

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195.8K Points

Without information from the crash report, we can't know why your system is crashing. But the most common causes are still the same.

1 Message

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100 Points

Ha! There's no way this is the most stable version you have ever shipped. I have had it less than a month, and crashed at least 20 times. I have crashed three times today! It seems to happen most when I am going in to older files and opening them, once they open, it crashes with the very next thing I do...

15.1K Messages

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195.8K Points

Yes, it is. Most of our crashes are due to third party bugs (drivers, plugins, etc.). If you would like to know why your system is crashing so often, create a new topic and include the detailed crash report and OS version.

1 Message

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50 Points

That is a terrible response to what is a customer problem. Clearly you provide an upgrade to a great product to make it better. That's a given. However it remains that we have issues with the program crashing. Considering what you charge for it, perhaps a more helpful answer may be the course of action. If you know what the most common cause is, why did you not create a help page to point to common resolutions? You must be proud of PS - and you should. It is fantastic, but please don't come across as arrogant - this helps no one.

5 Messages

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260 Points

7 years ago

Well, I'm running it on the same exact same machine I ran CS4 and CS5 and don't recall EVER having a crash with either one of those products. I've had THREE crashes of CC this week alone, and at least two last week, all of which have caused lost work product. It's a pretty generic Intel MB with an i5-3570K, 8GB of RAM running Windows 7 Pro. As I said, it ran previous versions without a hiccup. BTW, there's no indication whether you're getting my crash reports or not, so maybe you don't know what you don't know.

15.1K Messages

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195.8K Points

For Windows, the crash reports go to Microsoft, then we get the reports from them. We're still working with Microsoft to improve that process, and the usability of their crash reports.

Try updating your drivers (video drivers should come from the GPU maker), and try disabling third party plugins.

3 Messages

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80 Points

How would I get a crash report? I looked in the Photoshop system info and I see a reference to a GPU sniffer crash. Is the system info report useful? Most of the time the application has 'stopped running" and I have to close it using the task manager.

15.1K Messages

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195.8K Points

Windows Event Viewer should list the crash details.
GPU sniffer crashing means that your video card driver has a serious problem and either needs to be updated, or you need to work with the GPU vendor to solve the driver problem. What we need to track down the cause of crashes is the details from the crash report.

5 Messages

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260 Points

My productivity has been cut by a third since CC. On Tuesday of this week I had at least a dozen crashed in CC between 7 a.m. and 11 a.m. Tried both 32 bit and 64 bit versions. Finally switched to CS5 and had no issues. Don't tell me CC is the most stable. It's simply not true.

15.1K Messages

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195.8K Points

It is the most stable - but you really shouldn't be adding to someone else's discussion from 8 months ago. Please create a new topic for your issue, and post the detailed crash log so we can see why your system is crashing.

4 Messages

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104 Points

7 years ago

I've got exactly the same issues, except that It crashes 5 times a day, which never ever had happened before with all the previous versions I've worked with.

All the latest drivers, on windows 7, two video cards, 3 screens. No clues of why it doesn't work at all: It's a plain pain.

edit:

The event log:
Nom du journal :Application
Source : Application Error
Date : 09/12/2013 13:23:44
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : Marc-PC
Description :
Nom de l’application défaillante Photoshop.exe, version : 14.1.2.427, horodatage : 0x524002c6
Nom du module défaillant : Photoshop.exe, version : 14.1.2.427, horodatage : 0x524002c6
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000157e853
ID du processus défaillant : 0x598
Heure de début de l’application défaillante : 0x01cef4b9f5bd44d9
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
ID de rapport : bead7770-60cc-11e3-be3d-5404a628c030
XML de l’événement :

1000
2
100
0x80000000000000

46732
Application
Marc-PC

Photoshop.exe
14.1.2.427
524002c6
Photoshop.exe
14.1.2.427
524002c6
c0000005
000000000157e853
598
01cef4b9f5bd44d9
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
bead7770-60cc-11e3-be3d-5404a628c030

5 Messages

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260 Points

7 years ago

Yep....I had at least three crashes yesterday and one today. On the plus side, out of the dozens of crashes I've had, ONE time I did get a recovered file! Maybe that's progress. Today's crash I lost the work. Definitely the flakiest Photoshop I've had in over ten years of non-stop daily use.

1 Message

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62 Points

7 years ago

I agree. Just switched to CC 12-12-13. Has crashed on me at least 10 times over a six hour period. Auto save doesn't seem to be working so I am manually saving every few steps. Everything is running so....slowly I feel like I working back in the dark ages of 1995. Never had such problems with CS6. Thought the whole point of CC was that they could push out bug fixes faster and in real time. Wish I had stayed with CS6 for another year!!

15.1K Messages

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195.8K Points

First, make sure you have all the updates for Photoshop installed (you should be on 14.1.2).

Then check the crash reports - do they show a pattern (like crashing in a particular driver). Updating your video card drivers is a good idea anyway (from the GPU maker's website).

Third party plugins have also been a problem with CC, and many needed to be updated to fix bugs in the plugin code.

But we aren't seeing a huge number of crashes in Photoshop CC itself -- CC is more stable than previous releases. So you need to see what else on your system might be causing these crashes, or if there is some particular operation you are doing that crashes and give us the steps to reproduce the problem...

3 Messages

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110 Points

Thanks for the answer.

I've got photoshop CC latest release and my video card latest drivers.

I don't have no third party plugin.

I'm working on big files lately (around 1,5 Go, multiple layers) and crashes often happen when moving the order of layers.
Sometimes I have a message from the creative cloud app asking me to log in again. That's all I've got. I will be working again in cs6 anyway: it works perfectly.

3 Messages

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80 Points

I have the exact same issues with Photoshop CC. Has NOT worked since I signed up for CC in November. IT crashes whenever I try to do anything. Had three unsuccessful rounds with tech support - and they can't get it to work. Uninstalled, used the clean-up tool, re-installed, clean out any programs drivers not in use on my computer, updated video drivers twice - the software just won't work. windows 7 pro, 16 GB, not running any plug-ins. I am done.

15.1K Messages

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195.8K Points

Have you installed all the updates?
And what does the crash report say is the faulting module? Most of the crashes we're seeing are just due to bugs in third party drivers and plugins (which need to be updated).

3 Messages

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80 Points

I have kept up with updates. After your comment, I did checked and went ahead and installed the most recent bug fix update. It made no difference. The problems are still there. I have no plug-ins and have upgraded my video card twice to try and resolve the issue. Currently using GeForce GTX 660. Any other recommendations?

4 Messages

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200 Points

7 years ago

I am on an iMac running the latest OS X 10.9.1
I joined CC a few months ago and all was fine. Two days ago it starts to crash. And I mean all the time. Adobe Tech Team have been online for hours and even had remote access of my machine and still cannot fix it.

As a pro photographer I am seriously behind on my editing and getting more and more frustrated.

My error report reads like this

Process: Adobe Photoshop CC [1037]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.2.0 (14.2.0.515)
Code Type: X86-64 (Native)
Parent Process: launchd [198]
Responsible: Adobe Photoshop CC [1037]
User ID: 501

Date/Time: 2014-01-23 12:42:32.694 +0000
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: C7101F19-B70C-13BB-CED4-6FBA46F46460

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000004171e171c

VM Regions Near 0x4171e171c:
CG backing stores 00000001caffc000-00000001cb188000 [ 1584K] rw-/rw- SM=SHM
-->
__TEXT 0000123480000000-0000123480295000 [ 2644K] r-x/rwx SM=COW /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRadeonX3000GLDriver

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libRIP.A.dylib 0x00007fff94f6d71f RIPLayerRelease + 13
1 libRIP.A.dylib 0x00007fff94f77111 ripc_Finalize + 200
2 com.apple.CoreGraphics 0x00007fff8fbebde0 CGContextDelegateFinalize + 55
3 com.apple.CoreFoundation 0x00007fff9100f75a CFRelease + 314
4 com.apple.CoreGraphics 0x00007fff8fbebd62 context_reclaim + 37
5 com.apple.CoreFoundation 0x00007fff9100f75a CFRelease + 314
6 com.apple.HIToolbox 0x00007fff8e7b06e9 WindowData::~WindowData() + 581
7 com.apple.HIToolbox 0x00007fff8e7b0437 HIViewWrapperDef::~HIViewWrapperDef() + 15
8 com.apple.HIToolbox 0x00007fff8e733eb8 HIObject::HandleClassHIObjectEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 216
9 com.apple.HIToolbox 0x00007fff8e733dc4 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 128
10 com.apple.HIToolbox 0x00007fff8e7336d4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 892
11 com.apple.HIToolbox 0x00007fff8e732c87 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 385
12 com.apple.HIToolbox 0x00007fff8e732af7 SendEventToEventTargetWithOptions + 43
13 com.apple.HIToolbox 0x00007fff8e73a16a HIObject::Destruct() + 120
14 com.apple.HIToolbox 0x00007fff8e7afc39 WindowData::Destruct() + 575
15 com.apple.CoreFoundation 0x00007fff9100f75a CFRelease + 314
16 com.apple.HIToolbox 0x00007fff8e7b1cc5 Dispose1MenuWindow(MenuData*, void*) + 9
17 com.apple.CoreFoundation 0x00007fff91038d36 __CFDictionaryApplyFunction_block_invoke + 22
18 com.apple.CoreFoundation 0x00007fff91038cfc CFBasicHashApply + 124
19 com.apple.CoreFoundation 0x00007fff91038c4d CFDictionaryApplyFunction + 173
20 com.apple.HIToolbox 0x00007fff8e7b1c2b ForEachMenuDo(int (*)(MenuData*, void*), void*) + 61
21 com.apple.CoreFoundation 0x00007fff910ab724 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
22 com.apple.CoreFoundation 0x00007fff910ab25f __CFRunLoopDoTimer + 1151
23 com.apple.CoreFoundation 0x00007fff9111c76a __CFRunLoopDoTimers + 298
24 com.apple.CoreFoundation 0x00007fff91066aa5 __CFRunLoopRun + 1525
25 com.apple.CoreFoundation 0x00007fff91066275 CFRunLoopRunSpecific + 309
26 com.apple.HIToolbox 0x00007fff8e759f0d RunCurrentEventLoopInMode + 226
27 com.apple.HIToolbox 0x00007fff8e759cb7 ReceiveNextEventCommon + 479
28 com.apple.HIToolbox 0x00007fff8e759abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
29 com.apple.AppKit 0x00007fff9167828e _DPSNextEvent + 1434
30 com.apple.AppKit 0x00007fff916778db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
31 com.apple.AppKit 0x00007fff9166b9cc -[NSApplication run] + 553
32 com.adobe.Photoshop 0x00000001017bced2 0x100000000 + 24891090
33 com.adobe.Photoshop 0x00000001017be1a8 0x100000000 + 24895912
34 com.adobe.Photoshop 0x000000010008e33f 0x100000000 + 582463
35 com.adobe.Photoshop 0x00000001002f1df7 0x100000000 + 3087863
36 com.adobe.Photoshop 0x00000001002f1f99 0x100000000 + 3088281
37 com.adobe.Photoshop 0x0000000100002c34 0x100000000 + 11316

15.1K Messages

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195.8K Points

You're crashing deep inside MacOS code - there's nothing Adobe can do about that. From the look of it, the OS is trying to close a menu window and corrupts it's own data structures. That sounds like it is related to the "white menu" bugs in MacOS 10.9. You can try the plugin posted to work around the white menu OS bug, downgrade to a stable OS version, or wait for Apple to fix the OS bug.

4 Messages

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200 Points

Thanks Chris. Two days, over 7 hours online with technical support and a lot of stress, and that is the first most logical answer I have had! Will take a look at it. Do you know if others are experiencing the same issue?

15.1K Messages

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195.8K Points

I haven't seen too many similar crashes - but again, it could be related to a MacOS bug that normally manifests as white menus. It looks like the same sort of error in the same part of the OS code, despite the difference in symptoms. But without access to Apple's source code to determine the cause of the errors, I can't know for sure. (and I'm kinda hoping this is a clue as to the nature of the known OS bug)

1 Message

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80 Points

7 years ago

Yep. Same issue here. I keep re-creating work after losing it in Photoshop CC freezes. After waiting 10-20 mins I just use the task manager to end PSCC process and start all over. This happens to me at least 2 or 3 times a day. I even found a simple fix in a forum related to logging out of CC and logging back in through PSCC. This helped me for about a week. Then the freezes came back. This is the only issue I have with Creative Cloud products. I'm just restarting PS praying each day for a fix from Adobe.

15.1K Messages

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195.8K Points

Freezing is a very different problem from crashing.
And you haven't given us any details about your system.

4 Messages

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200 Points

7 years ago

I have to say thank you to Chris Cox and to Jeff Tranberry for all their support. Today is day 4 and I have spent a further four hours with the adobe online technicians who quite frankly have no idea.

I cannot even begin to tell you how frustrating it is to be going round in circles and feeling like nobody is listening. After four hours i demanded my case be escalated. The previous technician said he was doing that but then i got sent to another technician on the same level.

They finally agree to escalate the case and say i need to wait 6-7 hours for a call back! Here comes day five!!

Hoping advice that Jeff emailed might help. Here goes.

4 Messages

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200 Points

7 years ago

I want to say a huge THANK YOU to Jeff Tranberry, who took so much time out of his day and evening to offer assistance with the photoshop crashing issue I had.

I think it is only right to give praise where praise is due, and it definitely is here.

Four days and over 15 hours linked to the adobe online technical team and I still was unable to stop the repeated crashing. As a pro photographer I know a little about my machine and the software I have and to be honest, I don’t really want to retrain to be a computer engineer.

But then came Jeff who stuck with the problem, realign through my crash reports and advising me on what to try. He not only made the instructions understandable, but he also provided me with explanations to the questions I had and was honest to say when he was not sure. Jeff gave me things to try and asked I send him feedback each time.

Now this may not work for everyone but I discovered the issue from was to do with the Graphics Processor.

With photoshop open i went into Preferences> Performance> and there I disabled the Graphics Processor)

Hope it helps others too. And thanks again Jeff

1 Message

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60 Points

This does help with stopping photoshop crashing, it was a really good idea!
The only thing I found wrong with this solution is when I do turn Graphics Processor off, I cant use some f the Render Filters such as Flame, Lighting Effects and a few others..

15.1K Messages

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195.8K Points

Turning off GPU usage is a workaround -- you are just avoiding the bugs in your video card driver. But the correct solution is updating the video card driver to pick up bug fixes. That works well on Windows, but on MacOS you have to wait for Apple to issue OS update in order to update your video card driver.

1 Message

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62 Points

7 years ago

I have the same crashes since the last update. I updated photoshop yesterday and now it is my third crash. There was no crashes before this update.

Adobe Administrator

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14.8K Messages

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284.8K Points

Hi Henry, It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Sr. Product Manager, Adobe Digital Imaging

1 Message

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50 Points

7 years ago

I've been using Photoshop CC on a Wacom Companion for the last two months and suddenly PS is crashing whenever I try to paint. It'll get a few strokes in, but then CRASH. Nothing has changed on my end - canvas sizes are not outrageous, etc. So who can I talk to about this?

1 Message

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60 Points

7 years ago

I am also having lots of freezes. I could imagine that no real crash report is sent out... as I have to kill the application through TaskManager. As some others here, I have to say that I never ever had so many problems with PS before CC.

Mostly these freezes happen when I hit CTRL-S for saving work.

My sytem is a DELL Studio XPS i7, 16MB RAM, etc. running Windows 7
64-Bit

Adobe Administrator

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14.8K Messages

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284.8K Points

Hi Dan, what troubleshooting have you tried? Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

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195.8K Points

That sounds like you have a Windows shell extension DLL that is causing the save dialog to hang/freeze.

8 Messages

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132 Points

7 years ago

I have a new late 2013 iMac running latest version of Mavericks. It was humming along beautifully (a big project) then in the middle of some pretty routine actions (copy/pasting/drawing a rectangle -nothing fancy!) it crashed twice in 5 minutes. I'm not the greatest at this stuff and have never had too many problems with PS either in the disc or CC versions but now I am scared - I can't have this happening with all these deadlines I have! Here is the report - hopefully it contains the holy grail of data! Thanks
ps - the only 'old stuff' I have on my system is a Wacom Tablet from 2008 whose driver is 'not supported' by Mavericks. I have not had problems with it before.
HELP! cathy grisham

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Mac OS 10.9.2
System architecture: Intel CPU Family:6, Model:60, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3500 MHz
Built-in memory: 32768 MB
Free memory: 17931 MB
Memory available to Photoshop: 30878 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="2.1"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="NVIDIA GeForce GTX 775M OpenGL Engine"
gpu[0].RendererID=16918308
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.2 (Dec 8 2013 21:07:05)"
gpu[0].CUDASupported=0
gpu[0].OCLBandwidth=1.63515e+10
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 90970471745616856992
Application folder: /Applications/Adobe Photoshop CC/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 2.83T, 2.70T free
Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/

Installed components:

adbeape.framework adbeape 3.4.0.29366 0.1160850
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.3.2.31983 79.546835
adobe_caps.framework adobe_caps 7.0.0.21 1.248010
AdobeACE.framework AdobeACE 2.20.02.31977 79.548223
AdobeAGM.framework AdobeAGM 4.30.29.31977 79.548223
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.03.31977 79.548223
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.548223
AdobeCoolType.framework AdobeCoolType 5.15.00.31977 79.548223
AdobeCrashReporter.framework AdobeCrashReporter 7.0.1
AdobeExtendScript.framework AdobeExtendScript 4.5.5.31983 79.546835
AdobeJP2K.framework AdobeJP2K 1.2.2.31977 79.248139
AdobeLinguistic.framework 19061
AdobeMPS.framework AdobeMPS 5.8.1.31977 79.535029
AdobeOwl.framework AdobeOwl 5.0.24 79.547804
AdobePDFL.framework AdobePDFL 11.0.0.31977 79.508720
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 7.0.0.1786
AdobeScCore.framework AdobeScCore 4.5.5.31983 79.546835
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 79.154911 79.154911
AdobeXMPFiles.framework AdobeXMPFiles 79.154911 79.154911
AdobeXMPScript.framework AdobeXMPScript 79.154911 79.154911
ahclient.framework ahclient 1.8.0.31
aif_core.framework AdobeAIF 5.0.00 79.534508
aif_ocl.framework AdobeAIF 5.0.00 79.534508
aif_ogl.framework AdobeAIF 5.0.00 79.534508
AlignmentLib.framework xcode Copyright © 2013 Adobe Systems Incorporated
amtlib.framework amtlib 7.0.0.249
boost_date_time.framework boost_date_time 7.0.0.0
boost_signals.framework boost_signals 7.0.0.0
boost_system.framework boost_system 7.0.0.0
boost_threads.framework boost_threads 7.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.1.6.30929 151865
CITThreading.framework CITThreading 2.1.6.30929 151865
dvaaudiodevice.framework dvaaudiodevice 7.0.0.0
dvacore.framework dvacore 7.0.0.0
dvamarshal.framework dvamarshal 7.0.0.0
dvamediatypes.framework dvamediatypes 7.0.0.0
dvaplayer.framework dvaplayer 7.0.0.0
dvatransport.framework dvatransport 7.0.0.0
dvaunittesting.framework dvaunittesting 7.0.0.0
dynamiclink.framework dynamiclink 7.0.0.0
FileInfo.framework FileInfo 79.154511 79.154511
filter_graph.framework AdobeAIF 5.0.00 79.534508
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
LogSession.framework LogSession 2.1.2.1785
mediacoreif.framework mediacoreif 7.0.0.0
patchmatch.framework patchmatch 1.2.00.31977 79.542390
PlugPlugOwl.framework PlugPlugOwl 4.2.0.36
UpdaterNotifications.framework UpdaterNotifications 7.0.1.102 "7.0.1.102"
WRServices.framework

Required plug-ins:

3D Studio 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 14.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 8.3 (141), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 8.3 (141), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 14.2.1 x001 ©2002-2014 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 14.2.1 x001 ©2003-2014 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 14.2.1 x001 ©1997-2014 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Entropy 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 14.2.1 x001 ©1990-2014 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 14.2.1 x001 ©2001-2014 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 14.2, Copyright © 2002-2014 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 14.2, Copyright © 2002-2014 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 14.2, Copyright © 2001-2014 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 14.2.1 x001 ©1990-2014 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 14.2.1 x001 ©1990-2014 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 14.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Photoshop Touch CC (14.2.0.0) ©1993-2014 Adobe Systems Incorporated - from the file “PSDX.plugin”
Picture Package Filter 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 14.2.1 x001 ©2003-2014 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 14.2, Copyright © 1999-2014 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 14.2.1, Copyright © 2014 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shake Reduction 14.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
Shear 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
STL 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Sumi-e 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Water Paper 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

WhiteWindowWorkaround 1.0.6, Copyright 2013-2014 - from the file “WhiteWindowWorkaround.plugin”
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Adobe Exchange
Kuler
Installed TWAIN devices: NONE

15.1K Messages

 • 

195.8K Points

MacOS 10.9 has a lot of known problems. Without the specific crash report, we can't know the cause of your crashes. But we are reading the crash reports sent to Adobe, and solving the problems as quickly as we can.

8 Messages

 • 

132 Points

How do I find the PS crash report? sorry to be such a dummy.

15.1K Messages

 • 

195.8K Points

View it in the dialog before sending it to Adobe, or ~/Library/Logs/Adobe/LogTransport/ProductName/...

8 Messages

 • 

132 Points

There is almost nothing in that folder - nothing since I installed things a week ago (new machine) Question: does Apple ask me to submit the crash report from Photoshop (it was not an OS crash, just PS) because it knows that Mavericks is buggy? Curious...

8 Messages

 • 

132 Points

Next time I will make sure to send it to Adobe too.

6 Messages

 • 

112 Points

6 years ago

CC crashes on my system too, A LOT. Especially when working on larger files, like webdesigns 150+Mb files.. As far as I know I have all the latest PS updates as well as drivers on my graphicCard (nVidia Quadro K600).

Here are the details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.1.570
Application Timestamp: 52f4a1d7
Fault Module Name: MMXCore.8bx
Fault Module Version: 14.2.1.570
Fault Module Timestamp: 52f4a716
Exception Code: c0000005
Exception Offset: 000383ef
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Computer and OS details in attached pictures.

It is very frustrating to work like that, what can be done?

Best

15.1K Messages

 • 

195.8K Points

A crash in MMXCore almost always means that something else called it with bad parameters - so that doesn't narrow down the cause.

What are you doing at the time of these crashes?

6 Messages

 • 

112 Points

Chris, thank you for your reply.

This usually happenes when I am saving the file. Currently I am designing a webpage and file is quite big, about 150mb. Today I checked again and installed latest graphic drivers by nVidia and it is better now, however it still happens. At least I get a recovered document when opening again.

There is another thing I get a lot with Ps CC, when Saving for Web (for example), system often reports lack of RAM and is unable to save (again on larger files). I need to close Ps and open it again fresh, then it works.
This is wierd since I got 16Gb of RAM and about 75% assigned to Ps + extra scratch disks. Did not happen on previous version of Photoshop.

Thanks for your time

15.1K Messages

 • 

195.8K Points

150 Meg is at the low size of "medium" files. Big is when you hit gigabyte files.

SaveForWeb doesn't usually run out of RAM like that. Are you using any third party plugins (including any font managers) all the time?

6 Messages

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112 Points

:) Yes, the file is not that big, but it contains many layers, maybe that could be the problem.

I do not use any 3rd party plugins.

6 Messages

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112 Points

6 years ago

Further what is interesting is that Ps is showing only 3,25 Gb of RAM, but I have 16Gb installed? Screenshot attached.

15.1K Messages

 • 

195.8K Points

You're running Photoshop 32 bit by mistake. Try launching the 64 bit version to use all of your RAM.

6 Messages

 • 

112 Points

Thank you, so this is probably the problem, I didn ́t notice the switch to 32bit, when updating to CC. Best regards

6 Messages

 • 

112 Points

Just to say, I switched to 64bit and this solved my problem. Looks like low RAM was causing it. Thanks for your help!