william_whitworth's profile

5 Messages

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180 Points

Tue, Oct 20, 2015 9:33 PM

Photoshop CC: Causes pointer to flicker in browsers on Mac OS X and other applications.

When Photoshop CC is opened, my cursor continues to flicker on browser links (Chrome, Firefox and Safari), I've also noticed problems in other applications like Steam for Max OSX.

I closed Photoshop, and the problem went away. Any ideas on how to stop this from happening?

Responses

19 Messages

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224 Points

5 y ago

i still have this issue as well and it drives me insane, only way to fix is closing photoshop..

15.1K Messages

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195.8K Points

What machine are you using?
Apple has a bug in the drives for the iMac 27" that cause this problem - and they are still working on a solution.

19 Messages

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224 Points

  Model Name: Mac Pro

  Model Identifier: MacPro6,1

  Processor Name: 12-Core Intel Xeon E5

  Processor Speed: 2.7 GHz

  Number of Processors: 1

  Total Number of Cores: 12

  L2 Cache (per Core): 256 KB

  L3 Cache: 30 MB

  Memory: 64 GB

  Boot ROM Version: MP61.0116.B17

  SMC Version (system): 2.20f18

OS X 10.11.4

Adobe CC 

Id pay good money for this to be fixed 

15.1K Messages

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195.8K Points

OK, we haven't seen flicker problems on that system.
What video card / GPU are you using?

Are you using other apps at the same time as Photoshop that might be causing problems (could even be a utility) ?

19 Messages

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224 Points

AMD FirePro D700 6144 MB

im a designer and web developer so i usually have lots of stuff open.. 

but i know closing photoshop solves it.. if photoshop is open cursor flickers cross apps, especially in text editors.



15.1K Messages

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195.8K Points

Yes, but we haven't seen that, and most other users haven't seen that.
So there is something odd on your system that isn't on most systems.
My first guess would be a utility trying to change the cursor incorrectly, and second would be another app changing the cursor.

4 Messages

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152 Points

Mine behaves like Ryder's. Behavior is across other apps, but is directly tied to whether photoshop is open. When it is open the cursor flickers. When it is closed it does not. I can find no other common threads with the issue, and I have experimented with closing various other applications or utilities.

Very frustrating for a web developer who is in and out of Photoshop and web browsers all day, dealing with CSS and JavaScript code that controls cursor hover states and so forth.

15.1K Messages

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195.8K Points

Yet I'm using MacOS 10.11.4 with all those apps, and not seeing cursors flicker.
So I'm not sure what is different between all of our systems and your systems.

19 Messages

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224 Points

what type of mouse do you have?

15.1K Messages

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195.8K Points

Logitech corded USB (no driver), and Wacom Intuos 4.

We have previously seen problems with some third party mouse drivers (mostly wireless drivers), and some wacom drivers causing cursor changes - but the last known issues in that area were fixed a couple of years ago.

4 Messages

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152 Points

Seems like Wacom tablets are a common thread in the forums on this topic. Are you using one Ryder? Like I said though, it happens to me when I am using it or a regular mouse, even with the tablet disconnected and the related utilities closed down.

19 Messages

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224 Points

im not, im using a cordless logitech mouse with the logitech software installed

15.1K Messages

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195.8K Points

Try removing the logitech software.

19 Messages

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224 Points

it happened before i had this mouse too and installed the software, infact i got this mouse to try to fix the issue. before this mouse my mad catz mouse software was unsupported, so i couldnt use that mouse.. 

19 Messages

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224 Points

are there directors in the library i could search for to try to remove some files? as uninstall options are scant these days with most software

19 Messages

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224 Points

oh by the way it happens on my mac book pro too.. 

2 Messages

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72 Points

Hide photoshop from Application menu (Ctrl+Cmd+H)
This is the only fix at the moment.

19 Messages

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224 Points

wtf is this? does it happen to everyone and no one notices? why does it happen to select people? what did i do to deserve this? one time i stole a magazine when i was 12 years old, is that why?

2 Messages

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72 Points

Adobe+Apple devs seem not to care. We have to live with it or leave Adobe and switch to other apps.

19 Messages

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224 Points

what other apps? have u used sketch? 

19 Messages

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224 Points

still an issue

19 Messages

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224 Points

5 y ago

FUCKING FIX THIS FUCKING PROBLEM ALREADY!! EVERYONE I KNOW HAS THE EXACT SAME ISSUE WITH PHOTOSHOP CC, IF ITS OPEN THE CURSOR BUGS OUT EVERYWHERE ON THE COMPUTER FUCKING FIX THIS PROBLEM I WILL KILL MYSELF

117 Messages

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2.3K Points

5 y ago

Easy there, Sparky.

19 Messages

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224 Points

4 y ago

pretty cool that this is still an issue, i find it nuts that in 2017 we cant figure out how to program a mouse cursor correctly.. i dont remember this being an issue in 1995.

19 Messages

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224 Points

still an issue

3 Messages

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80 Points

4 y ago

Having the same issue. Never knowing if I bad coded my links or if PS is open in background... pretty lame.

Adobe Administrator

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15.9K Messages

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295.3K Points

4 y ago

I am running Photoshop CC 2017.0.1 and Chrome Version 56.0.2924.87 (64-bit). I went to Apple.com and Adobe.com and I'm not seeing any flickering in Chrome. Is there a particular site/app/plug-in running in Chrome to get this to happen?

Sr. Product Manager, Adobe Digital Imaging

19 Messages

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224 Points

its an issue across many apps, when photoshop is open. terrible.

26 Messages

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384 Points

4 y ago

Has been happening to me as well, ever since Yosemite (on El Capitan now). Has happened on two different Macs, a 2012 and a 2009 (with 2x3.06 GHz 6-core Intel Xeon, 32 Gb Ram, AMD Radeon HD 7950 3072 MB). The flicker is most noticeable in Indesign, makes it impossible to work. Closing any open files in Photoshop makes it go back to normal.

Adobe Administrator

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15.9K Messages

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295.3K Points

Hi Troy, I am running Photoshop CC 2017.0.1 & InDesign 2017 on Mac OS 10.11.6 and am not seeing any cursor flicker. Are any other applications running besides Photoshop and InDesign?

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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384 Points

Hi Jeffrey, it happens whether I have only Photoshop and Indesign running, as well as when there are other apps running (Outlook, Illy, Acrobat, etc.). I came across something on another thread that seems to provide a temporary fix. If I hide Photoshop (control-command-h) then return to Indesign, the flicker goes away. Found that here: https://forums.adobe.com/thread/1650281?start=120&tstart=0 . It's like there is some sort of interference when Photoshop is open beneath Indesign.

2 Messages

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72 Points

I get this problem with or without InDesign open all the time, so I doubt that is the problem. My comment above you can see a screencapture video of it happening without InDesign running. As a web designer this is incredibly frustrating to deal with.

Adobe Administrator

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15.9K Messages

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295.3K Points

I have Photoshop 2017.0.1 and Chrome Version 56.0.2924.87 (64-bit) and I'm not seeing this issue at all. 

I see you have a lot of other applications running. If you quit all other apps and just have Chrome and Photoshop running, does it happen? Do you have any other browser windows open? Any browser extensions running? If you run in Safe Mode, do you see the same problem?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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180 Points

4 y ago

Thought I'd chime in... I haven't encountered this issue in a while, I'm using the latest software (Adobe and Mac OS). However, I'm curious if anyone still encountering the issue has applications opened in fullscreen mode on Mac OS? IIRC this issue seemed to occur when I had apps opened in full screen mode in OS X.

Adobe Administrator

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15.9K Messages

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295.3K Points

Might be a good clue. I tried with Photoshop and/or Chrome in full screen mode and still not able to reproduce. I don't doubt that folks were/are seeing this issue - but I haven't been able to find the right steps/configurations to make it happen. If we can reproduce it in house, I can show it to an engineer to debug.

Sr. Product Manager, Adobe Digital Imaging

117 Messages

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2.3K Points

A lot of people who experience this also have Wacom drivers installed. Not sure if it's related.

2 Messages

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72 Points

When have this issue it is not related to full screen. I never use that. I do use Mac OS spaces a lot and a Wacom tablet. Although it happens with or without the tablet plugged in, and with or without the utility for it running.

It is never right on startup. Tends to happen after running Photoshop for a couple hours. But since I am in and out of it all day, it would be impractical to restart my computer. And after it's started it only stops when photoshop is closed and starts back up when it is launched again. No other software has seemed to have any effect on it. The browser is only related because it is the place where cursor problems are most obvious.

Adobe Administrator

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15.9K Messages

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295.3K Points

I'll try with a system with Wacom next.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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80 Points

Happened to me but never had a Wacom or anything related installed on that mac. Been a few weeks now since I last encoutered the issue (I updated to CC 2017 meanwhile). My setup is chrome on the main screen and Photoshop in the background on another desktop.
If it happens again, I'll try to describe the desktop setup to you.

26 Messages

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384 Points

No Wacom or full screen here. It really seems to happen at random, especially after working on multiple files in Photoshop. My current setup uses dual monitors, and my previous setup was a single monitor, and it has happened on both, so I've ruled that out. Ditto Brain's second paragraph above... Once it begins happening, it continues to happen every time I launch photoshop. I have noticed the flicker in other apps too, but I primarily use Indesign so that's where I notice it the most. I'll also make note of my setup when it happens next and will let you know.

7 Messages

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194 Points

This is still happening for me in CC 2017.1.1. on OSX Sierra / Macbook Air.
Photoshop is open on an external monitor, multiple desktops exist on both screens, the main laptop screen has some fullscreen terminal windows open.
This happens 80% of the time Photoshop is open for me.
Mouse pointer behaviour is also messed up in SublimeText. Closing Photoshop fixes it.
EDIT: No USB devices plugged in whatsoever, no Wacom tablet.

1 Message

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62 Points

Plus one. Still a problem here. Pointer starts to flicker and drag slower with Photoshop on, the problem disappears after closing photoshop. I experience this when working with  SublimeText.  It doesn't matter if PS is open in different workspace or monitor.  Running a current version of PS.  This is very annoying I have to constantly close and open PS to be able to use Sublime Text app.  

26 Messages

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384 Points

3 y ago

It's still happening. Actually seems to occur more often than before. I Closed all apps except Photoshop and InDesign, and the flicker continued to happen in Indesign every time I switched to Photoshop and back. Then, I opened Chrome... The flicker was also still occurring there. Closing the open Photoshop file made everything return to normal. "Hiding" Photoshop no longer provides a temporary solution.
Using the latest Adobe Apps. Learning to live with the speedbump in my workflow that this causes. 

1 Message

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60 Points

2 y ago

Well, 3 years later and I still got the same problem as OP. Right now I've got Photoshop 19.1., Chrome 70 and Mac OS Sierra running. As soon as I open Photoshop, my cursor won't change in Chrome anymore. 
And I already had the problem many versions of each program before, still no change. :( 

3 Messages

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80 Points

That's the same for me, very annoying when webmastering...

4 Messages

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100 Points

still the same for me... after 3 or 4 years. can't get used to it. pretty annoying thing as well. 

7 Messages

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194 Points

My solution has been to not use Photoshop :P

26 Messages

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384 Points

Still the same here. Unfortunately not using Photoshop isn't an option here. I've just had to get accustomed to relaunching it several times a day.

4 Messages

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100 Points

I have tried to skip photoshop for a time and use affinity photo instead of PS as sometimes I'm working in AP on iPad pro.. but can not deal with that. still can not skip PS as I'm using it for a long time. Thus, I'm waiting and hope Adobe will make a fix for that in the near future... hope they know what do really cause this annoying bug. 

19 Messages

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224 Points

2 y ago

this is still an issue. ADOBE FIX THIS PLEASE

Adobe Administrator

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15.9K Messages

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295.3K Points

1 y ago

I use Chrome every day and I have never been able this reproduce this problem (macOS 10.14.6 & Photoshop 2020 on cnn.com and adobe.com).

Is there a particular website this happens with? 

Sr. Product Manager, Adobe Digital Imaging

19 Messages

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224 Points

it flickers on sublime text, and illustrator too.. its been an issue for me for 5 years now.. https://www.youtube.com/watch?v=jJzysLNOS2c

26 Messages

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384 Points

Same here. Chrome has nothing to do with it. It flickers in ALL apps while Photoshop is open. Currently using High Sierra (but has been happening throughout several OSs over the years, with Dual Monitors.

1 Message

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60 Points

1 y ago

I believe that a bug of macOS (that is present for more than 7 years). So it's not Photoshop causing mouse cursor to flicker, but switching the GPU to the discrete one. So it actually happens with any app with heavy graphics.

There is a lot of discussions on that, for example: https://discussions.apple.com/thread/251175911, https://www.reddit.com/r/hackintosh/comments/baqf62/if_your_mouse_flickers_on_rollover_its_an_os/.

But as far as I know there in no good solution for this, and Apple doesn't care. It happens even on fresh Macbooks (with AMD discrete GPU) in a store.

2 Messages

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64 Points

8 m ago

This is driving me nuts, and that this thread is 5 years old gives me no hope there will ever be a fix for this annoying issue.

OSX 10.14 (latest updates as of this posting)
Photoshop (ditto)

After a bit of time with Ps running, my cursor in ALL OTHER APPs becomes erratic when displaying the correct cursor. Its not instantly when I launch Ps, its some time afterwards if I happen to bring Ps to the front to do something in it, and then go back to coding or working in other apps. At that point, its nothing but pain until I am forced to quit Ps to regain some sanity here.

- I-beams in text editors, coding ide's, form inputs (like this one), email windows.
- Pointer finger in web browsers (any of them).

The i-beam issue is the most aggravating issue of this all. I can live with missing a finger in a web browser, but the i-beam issue (when I'm a full stack developer) is just downright infuriating.

This is entirely caused by Photoshop being open. As soon as I Quit Ps... all cursors everywhere are instantly working properly.

Unfortunately opening and quitting photoshop (not Hiding, Hiding does NOTHING, sadly) ... is counter productive especially when I need a half dozen specific documents open in it and positioned where I need them to function. WHY Photoshop still does not have "remember open documents and their states" is crazy stupid in this day n age.

1 Message

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60 Points

14 d ago

Issue still exists. If anyone has found a solution, please post here.

(edited)