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william_whitworth's profile
william_whitworth
100 Points

5 Messages

 • 

180 Points

Tue, Oct 20, 2015 9:33 PM

Photoshop CC: Causes pointer to flicker in browsers on Mac OS X and other applications.

When Photoshop CC is opened, my cursor continues to flicker on browser links (Chrome, Firefox and Safari), I've also noticed problems in other applications like Steam for Max OSX.

I closed Photoshop, and the problem went away. Any ideas on how to stop this from happening?

Problems

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Updated 

14 d ago

114

30

Responses

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

What version of OS X are you using? Are you using a tablet or mouse?

Sr. Product Manager, Adobe Digital Imaging

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william_whitworth

5 Messages

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180 Points

6 y ago

Hey, sorry I didn't add more details.

Here my system specs:

I'm using the track pad on the laptop and OS X 10.11 (15A284)

Here are some other specs:

Macbook Pro (15-inch, Mid 2012)
2.3 GHz Intel Core i7
16 GB Ram
NVIDIA GeForce GT 640M 512MB

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Just to confirm, you didn't have this issue prior to updating to El Capitan?

Sr. Product Manager, Adobe Digital Imaging

Like

6 y ago

0

william_whitworth

5 Messages

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180 Points

Yeah, I remember it happening throughout the summer with Yosemite, not sure of the version, but I kept everything up to date.

Like

6 y ago

0

steve_hardaway_7495666

5 Messages

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110 Points

6 y ago

This reply was created from a merged topic originally titled Photoshop causes flickering pointer cursor in Chrome.

Occasionally, when I have Photoshop CC 2015 open, it causes web links in Chrome to flicker between the mouse pointer and arrow. Closing Photoshop and reopening resolves this.

3

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Are you also on El Capitan?

Sr. Product Manager, Adobe Digital Imaging

Like

6 y ago

0

steve_hardaway_7495666

5 Messages

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110 Points

Nope. I have not yet upgraded to El C. Still on Yosemite

Like

6 y ago

0

ali_ali_979g49qrzxkch

1 Message

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60 Points

yes i have the same damn problem! and it drives me crazy
im running mojave

Like

2 y ago

0

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

I will try and reproduce this in the AM.

Sr. Product Manager, Adobe Digital Imaging

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2l5qi166gvdoe

1 Message

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62 Points

6 y ago

0

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

I am not able to reproduce this issue with Photoshop CC 2015.0.1, Chrome 46.0.2490.71 (64-bit), Version 9.0 (9537.86.1.56.2) on El Capitan 10.11.0.

I've launched Photoshop, created a new document, switched to Chrome and Safari and hovered over links and the cursor is stable. (Adobe.com and apple.com)

Are there any steps I'm missing? or does it only happen on specific pages? Do you have to do something specific in Photoshop or the web browser to make it happen.

Sr. Product Manager, Adobe Digital Imaging

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steve_hardaway_7495666

5 Messages

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110 Points

6 y ago

Jeffrey,

Thanks for looking into this. I wish I could be more detailed about this. Even now, I have Photoshop open, and when I hover over an avatar or any link on this page, it gives me a pointer and flashes immediately to the black arrow cursor, never reverting to the pointer again.

If there's something more specific, I wish I could tell you what it was. It also happens in Safari, but on Firefox it flashes back and forth constantly.

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william_whitworth

5 Messages

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180 Points

6 y ago

Hey Jeffrey,

I currently have Photoshop open as well and I'm working in Firefox, at the moment the issue doesn't seem to be happening.

However, I'm working all day on a few websites and will have Photoshop running in the background. If it happens again while I'm working, I'll report back on the different steps to reproduce, I'll also take a look at my Activity Monitor and logs to see if anything looks fishy in there.

As a side note, before this was happening, I had Photoshop opened (in the background) for several days (without restarting) while running other development apps (MAMP, Sublime Text and Codekit). At the time, I was just using Photoshop to crop .jpg files and Save for Web (Legacy).

I assumed Photoshop was the culprit because the problem went away after exiting it.

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steve_hardaway_7495666

5 Messages

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110 Points

6 y ago

Thank you William. That sounds like a typical day for me as well (minus Codekit). Closing Photoshop does fix it for me as well.

1

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chris_cox_2148894

15.1K Messages

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195.8K Points

Are you using third party plugins or extension panels in Photoshop? If so, have you tried disabling them?

Like

6 y ago

0

adam_greenough

2 Messages

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82 Points

5 y ago

This reply was created from a merged topic originally titled Photoshop open breaks Google Chrome cursors.

Mac OSX El Capitan
Photoshop CC 2015
Google Chrome 46.0.2490.80 (64-bit)

While Photoshop CC is running, cursors on Google Chrome do not work. Hovering over links, input fields, resizing boxes etc. do not show the relevant cursors, only the default one. Quitting Photoshop resolves this issue immediately.

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krishunt

117 Messages

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2.3K Points

5 y ago

I also have this problem. For me, pointer flicker is particularly noticeable in Adobe Illustrator, InDesign, and Photoshop (all CC 2015), and the problem goes away for all apps once Photoshop has quit.

Here is a video of the problem in Photoshop, Illustrator and InDesign. I shot it with an iPhone because Screenflow can't capture pointers accurately. https://youtu.be/dqBPJhLheLw

I have the latest Wacom tablet drivers installed, but the problem occurs whether I use the tablet or a mouse, and whether the tablet is plugged in or not.

I'm running Yosemite on a 27" 2012 iMac. NVIDIA GeForce GTX 660M 512 MB.

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adrian_datri

2 Messages

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70 Points

5 y ago

I also have this problem.

OSX 10.10.3
Chrome 46.0.2490.80 (64-bit)
Photoshop CC 20150529.r.88 x64 - No plugins

Whenever photoshop is open, chrome and other programs (illustrator for example) have issues displaying any cursor other than the default. Hovering over clickable links momentarily displays the pointer cursor but then switches back to default. Illustrator has issues with showing the stretchable cursors in the same manner.

As soon as i close photoshop the issue goes away.

3

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ronen_magid

1 Message

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80 Points

I can attest, that even TODAY, 4 years later (12/10/19), on the latest version of Photoshop CC -- Photoshop still screws up non-standard cursors on the latest version of CHROME! This is unbelievable!  -- I spent four hours trying to understand why my CSS cursor commands don't work on my Chrome and a static site I'm developing. Turns out all I had to do was CLOSE photoshop. 

Like

1 y ago

ryder_ripps

19 Messages

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224 Points

still an issue for me as well

Like

1 y ago

randall_shaw

2 Messages

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64 Points

This is driving me nuts, and that this thread is 5 years old gives me no hope there will ever be a fix for this annoying issue.

OSX 10.14 (latest updates)
Photoshop (latest updates)

After a bit of time with Ps running, my cursor in ALL OTHER APPs becomes erratic when displaying the correct cursor.

- I-beams in text editors, coding ide's, form inputs (like this one), email windows.
- Pointer finger in web browsers (any of them).

The i-beam issue is the most aggravating issue of this all. I can live with missing a finger in a web browser, but the i-beam issue (when I'm a full stack developer) is just downright nasty.

And this is entirely caused by Photoshop being open. As soon as I Quit Ps... all cursors everywhere are instantly working properly.

Unfortunately opening and quitting photoshop ... is counter productive especially when I need a half dozen specific documents open in it and positioned where I need them to function. WHY Photoshop still does not have "remember open documents and their states" is crazy stupid in this day n age.

PS: "Hiding" photoshop does not resolve the issue (seems to make it worse actually). I wish there was some workaround, that worked.

Like

8 m ago

0

adrian_datri

2 Messages

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70 Points

5 y ago

Here's a thread over at google chrome about the issue as well:
https://code.google.com/p/chromium/is...

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brian_talbot_7742277

4 Messages

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152 Points

5 y ago

I've got this issue as well. Particularly annoying since I am a web designer/developer, and testing hover states in HTML/CSS is a daily thing. I also am constantly using Photoshop so closing the application is not an option.

In all web browsers my cursor changes to a pointer for a split second as I enter a hover link, and then goes back to a regular arrow. As I move the cursor over the link it will flicker back and forth, but when I stop moving it goes to an arrow, when it should be a pointer. Same behavior with all other styles of cursors.

It does this whether Photoshop is visible or hidden, whether it is on a different space or monitor, or the same one. As soon as I close the Photoshop CC application the problem disappears.

I also have a Wacom Intuos Pro Medium. Using it or a mouse doesn't seem to change anything, whether it is plugged in or not.

OSX 10.10.5
Firefox 43.0.4
Chrome  47.0.2526.111
Safari 9.0.3
Photoshop CC 2015.0.0
Wacom Intuos Pro 6.3.14-2

Screen recording of problem:
https://youtu.be/sO43yPyRqmg

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chris_cox_2148894

15.1K Messages

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195.8K Points

First, go install the Photoshop updates. You should be on 16.1.2 (aka CC 2015.1.2).
Then see if turning off the startup screen helps.

But if the cursor is flickering in other applications - that pretty much means that the problem is at the OS or driver level.

Like

5 y ago

0

brian_talbot_7742277

4 Messages

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152 Points

After multiple updates this is still an issue. If it is a system or driver problem, why does it ONLY happen when Photoshop is running?

Like

5 y ago

jamespero

1 Message

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60 Points

5 y ago

I'm also seeing this issue on El Capitan 10.11.4 in general every day use without Photoshop or any other Adobe product open.

1

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chris_cox_2148894

15.1K Messages

 • 

195.8K Points

Since the Adobe products don't share much code, that still points to a system or driver level problem.

Like

5 y ago

0

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