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Adobe Photoshop Family

2 Messages

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82 Points

Mon, Dec 11, 2017 10:25 PM

Photoshop CC: Cannot see the image when I click on "Open image" once I have selected an image to work on. What am I doing wrong?

Newbie to Photoshop, using Adobe CC on a PC laptop with Windows. I click on File... then open... then select source for the image. Click on the image then open. It brings up a preview window, I then select open image... I then get a black screen, it does show a background layer on the right side and it appears that there is a window open at the top left of the black screen but nothing else shows up. What am I doing wrong? I did just update Photoshop through CC to see if that helped and it made no difference. HELP Please!!

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Adobe Administrator

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15.1K Messages

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288.4K Points

3 years ago

It's probably an old/bad graphics driver. Go directly to your card manufacturer's website and update the driver. If that doesn't work. Disable "Use Graphics Processor" in the preferences. 

http://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

82 Points

3 years ago

Thank you! I'm new at this and hadn't thought of the actual graphics card being the issue. I updated and restarted the computer now all is good. Again thank you!!