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Adobe Photoshop Family

1 Message

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72 Points

Fri, Mar 9, 2018 10:06 AM

Photoshop CC: Application freezes when opening files

hello, I have a problem with photoshop CC / Windows 10 : Everytime I launch Photoshop and try to open a file, Photoshop freezes and I have to restart it . The only solution I found is to reinitialize the preferences EVERYTIME  I use Photoshop. I suppose there is another solution. Can anyone help me ? Thanks.

Responses

Employee

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46 Messages

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1.4K Points

3 years ago

Hi Erwan,

sorry that Photoshop is freezing while starting. Please take a look at the suggested solutions in this article https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html and let us know if that helps.

Thanks,
Akash

Adobe Administrator

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14.8K Messages

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284.9K Points

3 years ago

If Photoshop launches fine, but freezes when opening a file, that might point to a bad graphics driver. I would make sure your graphics card driver is up to date from either the AMD or nVidia website. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
            

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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3.5K Messages

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52.9K Points

3 years ago

Howdy Erwan,

Also, are you opening the same file each time?  Could it be that this specific file is corrupted?

Thanks,
David