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ed_i5jb8xgtxdcsw's profile

34 Messages

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958 Points

Thu, Jun 18, 2020 4:14 AM

Photoshop CC 2020(21.2) : App literally became critically slow with frequent stuttering

My specs for the test :
CPU : Core i7 3610QM
GPU : Nvidia GT 640M
Drawing tablet : Huion H610 Pro
PC Model : Acer Aspire V3-771

Greetings Adobe. 

You really have plenty of optimizations problems with all the features and changes you apply to Photoshop, and this since you left Creative Suite 6. I don't know what's wrong with you. I say you should optimize Photoshop so that, at least painting performance stays smooth even on an Intel HD 4000 GPU with a 2nd gen Core-i5 CPU. Yes, those are less than 10 years old specs but strategically speaking, your developers should know why, it's the best way to manage how well you optimized your app or not. Seriously.
So if you don't make tests on a 10 year old or less than 10 year old machine, performance problems will remain. And it's just unprofessional to hide them just because y'all have GTX 1050 GPUs with last gen Intel Core CPUs. It's unprofessional to have your app slow down in performance when its newest features are not used at all. I'm talking about rendering fps and painting performance regarding speed of execution.

Anyway, I tested v21.1.2, v21.1.3 and just now v21.2... And I don't congratulate you at all.
Now Photoshop became slower and gives constant stuttering for its rendering performance. It's to the point that I can't even imagine using it anymore. 
Just how do you even optimize your code and algorithms ? 

I was curious today for something else as well. I tested Photoshop CS6 after installing it. And guess what ?
Photoshop CS6 was running butter smooth. And some of the problems caused by your newest features to the point that you broke your wintab implementation in latest versions of Photoshop, were absent ! I was using wintab and painting strokes was 4 to 5 times faster and smooth than in Photoshop CC 2020. Plus there were no stutter at all, and this was on a 5x7.5 inches canvas at 600 ppi resolution.
The reason I'm saying you broke your wintab implementation is because there's an exponential performance fault that is proportional to the time I spend painting any single stroke I'd hold for a long time(more than 20 seconds) without releasing my pen pressure on the canvas.

If performance was this good and smooth in Photoshop CS6, I see no reason for it to slow down or get broken in Photoshop CC 2020 or even Photoshop PhCC 2021. Adobe, It's obvious that your developers broke things in Photoshop to degrade its performance. New features is OK, but they should never impact negatively the previously known good performance of a software. Unfortunately, this is what I'm seeing right now.

Anyway, this was a test report. You will consider this issue if you care about the quality of Photoshop.

Responses

15 Messages

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528 Points

8 months ago

didn't they pull the older installs from CC and you can only go back to 2019 unless you go to some weird third party page,  that's how I had to get 2018. 

Why yes he has no claim but this is really bad marketing and product launch. But then again it's par for the course for a company that never really fixes any of the older issues or advances their software appropriately.  Just look at the 20 years garbage pile of after effect, animate, dreamweaver and AI.
I grind my teeth when I have to open them up, just old crap with bad UX that people have to use because of legacy client stuff. 

944 Messages

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11.8K Points

8 months ago

Not defending the update, just criticizing the complaining and bitching and people threatening legal actions that are serving no purpose and do not contribute to the solutions, which WILL come.

3 Messages

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280 Points

not for legal action in this case, but i'm not sure about the "solutions will come" part. Smart objects still make huge empty layers, performance sucks, I still get weird bugs exporting artboards etc etc. Tested and replicated on 3 separate machines (2 macbook pros, 1 windows machine).

I lost faith in adobe personally. Unfortunately, my agency is not quite in with the time and wants us to use creative cloud apps..

944 Messages

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11.8K Points

Granted this update was a "mell of a hess" but since I do not work for Adobe, I have no idea how much time will be required to unring that bell and make it all work again.

Any business, in order to continue to exist, must get and retain customers by delivering goods and services that (1) are perceived as having value by those customers, and (2) that actually do work as promised. Dissatisfied customers vote with their checkbook, go to competition when they do not successfully meet (1) & (2). In addition, the company must manage itself well enough to generate profit to pay employees, pay investors, pay suppliers. Failing that COULD be caused by serious error in paying attention to (1) & (2).

So, Pissed Off Posters take note: there is no way that Adobe could possibly be ignoring this debacle nor could they have created it intentionally. We all can be assured that there is serious mid-night oil being burnt in effort to get this behind them as quickly as possible.

3 Messages

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280 Points

There are issues that haven't been addressed for ages.

4 Messages

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186 Points

just criticizing the complaining and bitching
What a delightfully pointless way to use the internet.

Do you honestly believe anyone places any value in your opinion when all you've done throughout this thread is desperately attempt (and ultimately fail) to invalidate the opinions of others? Why would they? Your opinion, even if taken seriously (which is very difficult, given how obvious it seems that you have a vested interest in Adobe [e.g. I'd bet you work for them]), is of no consequence.

1 Message

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64 Points

8 months ago

Hi guys having major issues here too. I have a core i9, 64G Ram, 1080ti and everything running on ssds and nvme's. Update after update photoshop is getting worst. Slow and bloated with useless features. For me even saving and closing documents freezes for a couple of seconds. While sketching sometimes it freezes completly for no reason. I actually monitored my pc and there was nothing working at 100%. Then there is customer care. I spent 1hr chatting and all they did was pasting me links of steps for me to follow. After following all the steps nothing changed. The only solution I could find is reverting back to the oldest version I could find on the creative cloud. 

I have suggestion. I love the idea of having two versions of Lighroom. Why not apply the same idea for Photoshop. A version for professionals and a version for new comers. 

944 Messages

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11.8K Points

Elements

6 Messages

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182 Points

8 months ago

i think but now not have processor design for photoshop 
but 2050 you can use photoshop not slow 

Photoshop CC ++ Very Large and Very Slowly 

if you can use very fast you can get Photoshop CS 5.5 Version Only this is a Best Production made by Thomas knoll

944 Messages

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11.8K Points

8 months ago

CS 5.5 was EOL back in 2018!!!

15 Messages

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528 Points

8 months ago

To be fair, I think 5.5 was the best version step that ever came out, since then it seems like they keep adding features like stomping down a trash can. 

944 Messages

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11.8K Points

8 months ago

I held on to CS6 until switching to CC2020 last year.  Let's face it: the world moves on regardless! Five point five has no chance of working with today's hardware and OS.

Your choices really are (1) Restore your computer to a Restore Point predating Windows last Update, and keep it OFF of the internet, else Microsoft will jam the update through again, or (2) get CC2020 and learn how to use it (I can give you links to get very good training), or (3) get a different program.  That will be quite hard to do, as everything out there has moved on past what you are using.

Just curious: what is the primary use for Photoshop for you? Mine happens to be photo editing plus a limited amount of graphics and restoration...

944 Messages

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11.8K Points

I intended this comment to be on a different thread...

15 Messages

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528 Points

8 months ago

I'm a freelance media artist. 

I handle pre and post-production asset needs for various types of campaigns for clients in advertising and video games. 

PS 2020 is crap, I moved back to 2018 and also bought affinity photo for the enhanced speed all my new clients are getting worked on outside of the cloud, I'm hoping to drop it by the end of the year and only purchase it on a client needs, I really think Adobe is screwing the customers at this point

116 Messages

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2.9K Points

8 months ago

Some kind of response from someone who works at Adobe would be nice. I don't know how much a chunk of a userbase is suffering from these new performance issues, but judging from this and other threads it's clearly more than just a handful of individuals.

And just to hammer the point again: for at least a portion of us, the performance problems brought on by the latest patches are horrific. We're not talking about hiccups or occasional freezes, we're talking about simple operations becoming grindingly, inexplicably, show-stoppingly slow. 

136 Messages

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2.4K Points

I think you'll find that many users have just rolled back to earlier versions, or never installed the updates to begin with. They are so often a waste of time and none of the included features are crucial. How could we possible wait for fixes to this train wreck. There's not even a proposed patch date!

But it's not like Adobe release upcoming feature lists which promise to optimise all your workflows and increase efficiency with performance enhancements and features. Can you imagine selling work to clients in advance, based on upcoming Adobe feature inclusions? It's laughable how doomed such activity would be given Adobe's track record.

The simple fact is, early adopters are Adobe's test team. Congratulations, you're one of them. Only you don't get paid, you get no communication or praise, you're a slave.

They release garbage, we become guinea pigs. Repeat. 

2 Messages

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136 Points

OMG!   I nearly fell off my desk chair laughing:  Sweeek weeek weeek weeek weeek weeek.

On the count of three, all little piggies out there lift your faces up out of the wood chips, drop your carrots & veggies and:

Raise your squeaky voices high and in Resounding Chorus... proclaim your heartfelt confidence that Adobe will engage in a PUBLIC, FORTHRIGHT, ADMITTANCE OF FAILURE in cleaning out the dross, bugs & glich in PS & BR and that it will announce the complete elimination of it's Excuses Department while simultaneously developing a functioning Rebuild Team whose motto shall be: "We Build it - It's Broken - We Fix it - NO EXCUSES - EVER".

Since that's rather unlikely to occur because the investors are making too much money and the techs et alia have job security (so why change)... Instead,  lets just sing to Adobe's adroitness in dodging responsibility and of its heavyweight corporate incompetence in discerning that it has completely failed in mastering that fine art of ingenuity & GETTING IT DONE for the customer's sake.









1 Message

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60 Points

When I switched off Use Graphics Processor under the Performance tab in Preferences it really helped.

15 Messages

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528 Points

You do realize that when you turn that off you lose areas of the program, like rotating your canvas and several effects

11 Messages

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288 Points

It's just a temporary workaround until Adobe fixes this huge issue

6 Messages

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182 Points

8 months ago

If you want to use this version you wait about 15++ year's to use 
but now processor unit , and gpu card unsupported

34 Messages

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606 Points

7 months ago

No improvement in 21.2.1

5 Messages

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422 Points

7 months ago

Adobe, please respond/acknowledge that you know this is going on. 

15 Messages

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528 Points

7 months ago

The latest update made it worse on my machine

944 Messages

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11.8K Points

7 months ago

There is no possibility that your machine needs to be updated, of course, as more powerful software is introduced...

15 Messages

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528 Points

Yeah think most of the machines destroy minimal specs for photoshop

944 Messages

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11.8K Points

I have noticed, reading some of these threads, a number of instances where the latest versions of Lr and Ps don't get along well with even newer cards... You might do a "search" such as
"does my[name and model card] work with the newest version of Photoshop [or Lr] and also do that just on Google because sometimes I find things on other places that are relevant as well as on this forum.... Best of luck, Adam!

15 Messages

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528 Points

Yes, my thousand dollar graphics card is on the approved list for both apps

944 Messages

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11.8K Points

Ok, I am jealous!  Much nicer than mine...

But, I have seen some postings where the drivers must be directly from the card's mfg and not through a Windows / Apple update Drive, and that the updates might have introduced an incompatibility. That's why I suggest doing a search to see whether others report the same problem

136 Messages

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2.4K Points

I've never met or worked with anyone who ran a $1000 video card but let the default Windows video drivers control it. I'm not even sure it's possible. Professionals (and gamers) who buy a system containing a dedicated card or whom add an aftermarket performance card to their PC are also running software from Nvidia or AMD to ensure they are able to utilise the expensive functions it includes and continuously update drivers.
Updates have introduced an incompatibility, Dave. Adobe's updates have made their software incompatible with their customers' computers. 

116 Messages

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2.9K Points

Yeah, the idea of an owner of a $1000 card forgetting to install Nvidia/AMD drivers is laughable. 

Dave, updating one's drivers is the most obvious first step to take when one experiences performance problems. You can be sure that most owners of $1000 cards will think to check that.

There's also a good chance that they, like I did, will try changing their power settings to "prefer maximum performance", will try forcing CUDA processor mode, will try running with/without SLI and with/without Gsync. And that they'll try doing a clean-reinstall of their driver just in case. 

Then, after none of that works, there's a very good chance that they'll come to this thread and scream at the screen when they see Dave yet again telling people to update their drivers.

It's not the damn GPU drivers. It's not the damn hardware. It's Photoshop.

4 Messages

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186 Points

Dave still being a broken record, I see.

944 Messages

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11.8K Points

David Bleja: My assumption is that a broad spectrum of readers visit this forum, seeking answers, not all of whom have the level of knowledge that you obviously do have.  I suspect that the majority do not, so I think that it is appropriate to pass on basics and not require only high end insiders to have access... Having a high dollar card is not necessarily linked to having high level of knowledge of this most complex package of software! I don't profess to have a "professional" level of intimate understanding of Photoshop, I do have a background in hardware that has been my career, and I do think that each of us here has a piece of the puzzles to share. Your contributions are valuable, for sure!

136 Messages

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2.4K Points

Dave, if you're installing a card yourself and have no knowledge, or if you are a PC repairer or building business - you're still exposed to the instructions for installation. That includes the key step of installing the appropriate drivers. Normally this is just a simple step of visiting a URL to get the installer. Once installed, the default is to allow automatic updates in future.
Of course all of this is quite irrelevant. PS v21 is quite broken and there's no link to video drivers being the cause when previous versions work well by comparison.

136 Messages

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2.4K Points

Wow, I've just realised I'm feeding a troll. Why am I engaging?! Sorry folks.

944 Messages

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11.8K Points

Anthony: just curious about this remark. What, other than feeding your own ego, do you derive from juvenile name calling? What does it add to the discussion?

11 Messages

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288 Points

@dave: In my experience, every major software forum seems to have a volunteer shill for the company (who typically has hundreds of posts in the forum), and they make sure to rear their head in a thread where people are gathering to voice a shared complaint to tell them to not complain. You are that person. The comment "There is no possibility that your machine needs to be updated, of course, as more powerful software is introduced..." is absolutely useless except to protect Adobe, who needs no protection. If you have nothing productive to add to this thread, then don't say anything at all.

I have a six-core 4ghz intel cpu, 24gb ram, SSDs, and have tried various things, and the latest version of Photoshop runs terribly. There is a problem. Adobe needs to acknowledge it and fix it.

944 Messages

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11.8K Points

dandi wind: Not sure I agree with your assessment, but still, what DOES the name calling that Anthony uses actually add? Are you suggesting that name calling is somehow productive?

Apparently anyone having an opinion not in accord with those of the complaining group shall be treated to a dose of Cancel Culture Criticism!

944 Messages

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11.8K Points

Another, general, thought to ponder: If one is only willing to consider ONE cause of a problem, such as the software, and dismisses out of hand any other possibility including Process, Hardware, other software present / environment, then one is precluding examination of those other potentials and could miss any discovery of the real causes.

11 Messages

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288 Points

@dave whether intentional or not, your comment "There is no possibility..." is trolling. It's basically insinuating that the cause of the problem is the user. Unless you have proof or a solution, that insinuation is trolling. Therefore you are a troll on this thread.

There are many types of trolls, and I would classify you as a shill troll; one who sticks around because there's lots of traffic due to this being a very popular software, and who posts for the sake of hearing their own voice.

I've seen these 'shill trolls' on Microsoft, Dropbox, Google, and other equally popular support forums. Often, they have a badge that says something like 'Community Expert' or 'Support Guru', and a ton of posts, but they are never official employees of the software brand in question. And, invariably, they offer up useless generic advice or tell others to adjust their expectations, or that the problem is not a real problem, or that the cause is something other than the software in question. They NEVER say something like 'yeah, Adobe is failing its long-time users, yet again'. They ALWAYS give benefit of the doubt to the big company, and not the users who are expressing a shared experience of the software not meeting their expectations.

You don't have to believe me, but the next time you pop into a thread to protect poor old Adobe's reputation, ask yourself if you're really just getting in the way.

11 Messages

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288 Points

Here's a perfect example. First he asks why, then he gives an answer to something the OP didn't ask: https://feedback.photoshop.com/photoshop_family/topics/is-there-a-way-to-auto-rearrange-artboards-in-photoshop-cc-18?topic-reply-list[settings][filter_by]=all&topic-reply-list[settings][reply_id]=19054811#reply_19054811

And of course he has a 'champion' badge next to his name, and over a thousand posts. 

I didn't go looking for this, it was literally the first thing I saw while searching for artboard auto arrange... it's just that this kind of troll is rather common.

Champion

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1.6K Messages

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28.6K Points

Excuse me?
FYI-there's no bigger advocate for professional photoshop users here than myself. You haven't a clue how many hundreds of hours every year, for the past 15 years, I've spent filing bugs and feature requests and doing everything possible trying to help the community.
With the specific issue in this thread, I've probably spent 40 hours of my own time trying to troubleshoot the issue over the past 2 months. 

954 Messages

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15.3K Points

I don't see it as a perfect example. It usually takes about 3 years to implement any feature. If you are lucky. Since that person does not work for Adobe and can't do anything with it... he can suggest an alternative, workaround, or script. Or he can stay silent. If he asks "why" then he can find alternative how to achieve what that person wants. I am looking forward to your rants in my direction ;-D

944 Messages

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11.8K Points

Actually, eartho is NOT a troll in any sense of the word, and has posted a lot of very good information. I am not aware of how the moniker Champion is awarded, but based on the knowledgeable people posting on the forum that have that designation, I believe that it is very useful and also indicative of expertise; don't "write them off just because they are occasionally exposing or expositing opinions that differ. I have learned quite a bit, for example, from reading eartho's comments and those of other senior expert Champions.

There are, as I agree, some users that post here that I consider as High Functioning Asperger's cases, antisocial and often angry in tone. Those are the ones that contribute the least!

Champion

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1.6K Messages

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28.6K Points

oh and btw, Dandi, i only became a mod here about 6 months ago and that post you linked to is 3 years old.

944 Messages

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11.8K Points

Actually, eartho is NOT a troll in any sense of the word, and has posted a lot of very good information. I am not aware of how the moniker Champion is awarded, but based on the knowledgeable people posting on the forum that have that designation, I believe that it is very useful and also indicative of expertise; don't "write them off" just because they are occasionally exposing or expositing opinions that differ. I have learned quite a bit, for example, from reading eartho's comments and those of other senior expert Champions.

There are, as I agree, some users that post here that I consider as High Functioning Asperger's cases, antisocial and often angry in tone. Those are the ones that contribute the least!

11 Messages

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288 Points

Jimmies rustled.

By the way Dave, your comment about people with Asperger's is ableist.

Champion

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1.6K Messages

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28.6K Points

Dandi, obviously your remarks about trolling are projection.

944 Messages

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11.8K Points

Dandi: Nope. Analytic  Diagnostic Opinion. Look it up in DSM4

116 Messages

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2.9K Points

Does the DSM-4 (or perhaps the DSM-5, which superseded it 7 years ago) say anything about the validity of diagnosis via forum post?

944 Messages

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11.8K Points

@David Bleja: It can work fairly reliably; kinda has a parallel issue with the kerfuffle over mail in voting!   (BTW DSM5 differs primarily in cosmetic changes for PC reasons.) 

34 Messages

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606 Points

7 months ago

According to The Register, there's a code execution vulnerability that's patched in 21.1.2. So if you do roll back to 21.0.3, where performance wasn't great but it was usable, you'll have to be extra vigilant about what you open.

136 Messages

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2.4K Points

I'm taking a punt and installing the v20 update which I presume includes this security fix for the earlier PS (2019). Heading to 20.0.10 now ... wish me luck.

116 Messages

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2.9K Points

just to be clear, this is only a concern if you manually open a malicious script or action, right? If you're not downloading and opening those things then there's no security danger - is that correct?

Also, Anthony, can you please report back how 20.0.10 went for you, performance-wise? Thanks

34 Messages

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606 Points

Well, I'm not a security expert but I took that to be the meaning from the article.

That said, it can be tough to 100% certain that you're machine's completely clean, so if you've got something else problematic with it, a vulnerability like this can be a compounding factor.

944 Messages

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11.8K Points

There is a problem in that the "bad guys" are very clever at disguising the hook inside bait. One may well not be able to discern that something is actually dangerous as it looks legit. Too, a lot of other tricks are employed to slip attacks into a machine without the owner's knowledge. In my experience, I have learned that one can never assume that the machine is safe just because we cannot see the "inside" of things. So, HOW could one be sure that their PC is safe? It is not simply choice of downloads by any means; some malware comes aboard simply by visiting a site or even by brushing across a third party ad on CNN (or any other place otherwise believed to be OK.)

The lesson  here is that, once a vulnerability if discovered, one MUST patch it, because very likely there will be exploits and if the machine is not patched, it is susceptible, whether or not one is being careful about downloads!